The Top Five Things We’d Like to See Offered on Every Casino Website
There are hundreds of casinos online and new operators enter the market all the time. This is great for the players, as the competition brings more and more value to the table.
As you could imagine, some online casinos are better than others. A couple of simple facts could help you learn how to recognize the legit operators that provide a better experience. In this post, I will go through the top five things that I’d like to see on the website of any casino.
A Proper License
This one is often overlooked by many players. In the search of cool games and juicy bonuses, they forget that there are harmful casinos out there. They will try to steal your hard-earned cash and you could run into all sorts of trouble.
If you want to avoid that problem, always take a look at the bottom of the casino website. When the operator is legit, there will be information about its license in the footer. Stuff like registration number, the jurisdiction, and the owner company are part of the data you will see.
Other legit jurisdictions are Curacao, Alderney, Cyprus, Kahnawake, and a couple of more. If you live in a country where a special law applies, the online casino may actually have an additional license issued by a local authority.
If the casino doesn’t own a proper license, I would recommend you to stay away. There are hundreds of legitimate companies out there. Risking your money and personal information is simply not worth it.
And yeah, if a casino offers a bonus that’s good to be true and doesn’t have a license, you’re getting scammed for sure. Trust me on this one.
A Tasty Welcome Bonus
One of the best consequences of the battle for customers is that each online casino is forced to offer large welcome bonuses to attract more players. There’s barely an operator out there that doesn’t have some kind of cool first deposit promotion.
You should shamelessly take full advantage of the opportunities on the market. Boost your bankroll by claiming the extra cash, but also be careful. There are certain casinos that attach a lot of strings to their welcome bonus.
Always check the terms and conditions first. An offer might look super attractive in terms of sheer numbers, but what’s the point if you are unable to clear the wagering requirements, for example.
This is the reason you should evaluate each bonus in two aspects. How much can you earn and how hard it is to meet the terms and conditions. If you find a casino that will give you a lot of extra cash and you can easily cover the requirements, it’s jackpot.
In fact, some people out there are doing the so-called “bonus hopping”. They never play without a bonus and always find new online casinos with a solid cash offer. It’s certainly not the worst strategy in the world.
A Rewarding VIP Program
The initial boost provided by the welcome bonus of the casino is important. However, there should be a way to keep earning additional value when you’re done with it. This is why I’d love to see a solid VIP program that is designed to reward the loyal players of the casino.
If you play a lot, the very minimum you should be getting is some kind of cashback, regular bonuses, or free spins. Especially if you fall into the high roller category, you should always be looking for operators that treat their customers properly. And there are plenty of those out there, believe me.
They tend to follow the games played by each user and reward him with benefits that are suitable to his preferences.
Other perks of loyalty programs include faster withdrawals, higher limits, a personal support manager, exclusive events, and many more. If your online casino is not spoiling with such treats, it’s time to find a new one.
A Live Chat Feature
Even if you join one of the best casinos out there, you might have various problems at some point. Delayed payments, unclear bonus terms, you name it. We’ve all been there every now and then, it’s part of the business.
When something like that happens, you usually need to ask the customer support team of the casino for assistance. In the past, most of these request were handled slowly and it took a couple of email exchanges to solve them.
This shouldn’t be acceptable anymore. The proper online casinos on the market offer a live chat feature. In my opinion, this is by far the best way to take care of the problems of each customer. It’s not as engaging as a phone call, but it’s fast and in real time.
You should be able to contact an agent with just a single click and he should help you in a timely manner. While the email support could suffice in certain cases, when speed is important, the live chat saves lives, believe me.
Ideally, the live chat feature will be available 24/7, but that’s a bonus. If there’s an agent most of the time, this is good enough for me.
A Large Collection of Games
I almost forgot one of the most important things I want to see on the website of any casino that attracted my attention – tons of games!
Nowadays, there are software solutions that allow each gambling operator to implement the titles of many different studios. The likes of Microgaming, NetEnt, Betsoft, and Evolution Gaming, for example, can are not mutually exclusive.
This is why the best places out there offer hundreds of quality games. The advantages of this one are obvious. For a start, you will be able to find entertaining products that suit your needs. It could be slots, classic table games, games with live dealers, video poker … whatever you like.
The other huge advantage is that you could actually pick a game that gives you a solid chance to win. There are some options that come with little to no house edge at all. If your main target is to make money from online casinos, discovering such games is a must.
This is my top 5 of the most important features of any online casino. Of course, there are many other aspects such as a smooth mobile version, enough payment options, and extra features but they are rather situational. The list in this article is something like an essential starting pack of each casino that deserves your attention. If an operator doesn’t cover each of the points above, simply don’t bother. There is a better choice out there for sure.