In West Virginia, two prominent casinos are facing untold damages as their sportsbooks are temporarily suspended due to behind the scenes issues. Both the Mardi Gras Casino & Resort and the Wheeling Island Hotel-Casino-Racetrack have had their sports betting operations suspended at their brick and mortar sportsbooks and through their mobile app BetLucky.
The suspension was instituted last Wednesday, but wasn’t first reported until late Thursday to early Friday of late last week. A spokesperson for Delaware North verified the suspension on Friday. Heading into the weekend, things were still up in the air as to when this suspension will be lifted. On Monday, there are still no answers.
These locations are two of the only five casinos to offer sports gambling in WV, and the only two with online and mobile gaming. The Hollywood Casino at Charles Town Racetrack opened first, then the Greenbrier. The Mountaineer Casino, Racetrack, and Resort near Chester just opened recently.
The two casinos have promised to honor all outstanding bets that have been decided, but haven’t said anything about customers’ funds. Sports bettors who contacted support services weren’t given any news regarding when it would reopen or when their funds would become available.
The company that owns the two casinos experiencing problems, Delaware North, indicated that a contractual dispute between vendors is causing the disruption. In a statement, Delaware North said:
“We have been informed by Miomni Gaming, our sports wagering platform provider in West Virginia, that they have encountered a contract dispute with a third-party platform provider. This has resulted in the interruption of the Wheeling Island and Mardi Gras sports-betting operations as well as the BetLucky.com mobile app from accepting new sports wagers. We are honoring and redeeming all resulted bets and are working to determine a time frame to restoration. We apologize for the interruption in service.”
On the BetLucky website, a pop-up message loads, saying:
“We are currently experiencing an interruption in service that has caused Wheeling Island and Mardi Gras sports-betting operations to be paused, and the BetLucky.com mobile app will not be accepting new sports wagers at this time.”
The pop-up also supplies a phone number users can call for support:
“We are honoring and redeeming all resulted bets and are working to determine a time frame for restoration. BetLucky support is available to answer your questions at firstname.lastname@example.org or by calling (866) 807-4007. We sincerely apologize for this interruption in service.”
Sportsbooks at the two WV casinos opened in late December and the mobile app for users was launched at the same time. West Virginia is one of only three aside from Nevada and New Jersey with legal mobile sports gambling.
On Friday, the West Virginia state senate voted 26-7 in favor of the West Virginia Lottery Interactive Wagering Act, which will allow the five licensed land-based operators to add poker and casino products to the legal online gambling options. Because there were some minor amendments made to previously approved HB 2934, the House will have to re-approve the amended legislation. This would make WV the fifth state to allow intrastate online gambling, joining New Jersey, Delaware, Nevada, and Pennsylvania (not yet launched).
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