Reviews of Online Gambling Sites
It's incredible to see what the internet has done for the world of gambling and sports betting. For most of us that didn't live near a casino, we were limited to only being able to gamble when we made a special trip hours (sometimes further) to the closest casino. This cost time, money, and turned what should be a fun and enjoyable pastime into a chore.
The internet changed everything. We can now play our favorite casino games, pull the arm on our favorite slots, and bet on our favorite sports team without leaving the comfort of our own home. No more dealing with traveling, traffic, parking, finding a babysitter, or any other responsibilities we would normally have to take care of first. We can have just as much fun, if not more, from the comfort of our favorite chair or curled up in our beds.
While these innovations are great, they created a new issue. With literally thousands of online casinos and sportsbook to choose from, it can be a daunting task to find the best site for you. Sadly, not every site is a great site, and there are certainly a lot of bad apples trickled throughout the industry.
On the flip side, though, there are some sites that "have their act together". These sites offer a top-notch, exciting, and trustworthy experience that will meet or exceed your unique demands. They pay fast and provide game choices and quality that put even some brick and mortar casinos to shame.
In order to help you navigate this sometimes confusing landscape, we've done the heavy lifting. Below, you will find our reviews of some of the most popular online casinos and sportsbooks available to you on the net. Underneath the reviews, you will see our breakdown of what criteria we look at when reviewing a site and how our reviews are different than almost every other review site on the net.
The most important thing for you to know before reading these reviews is the following:
A site CANNOT ever pay or manipulate their way to getting a better or more favorable review from our staff. No exceptions. The ONLY way a site receives a favorable review and a recommendation from us is if they are providing a top of the line product and have a strong history of taking care of their clients. Period.
If you don't want to sift through tons of reviews of potentially bad apples, we've pulled the top sites with the best reviews and listed them here for your convenience. As your options are dependent on where in the world you live, we've separated the top sites into those for US-based customers and those for those in rest of the world. We also frequently update this list as the best options in the industry are always changing, and an old list does you no good.
At the bottom of the lists, we break down all of the different criteria our staff uses to evaluate sites and how our process is different from other review sites. This information is important to understand how we come to our conclusions and how to protect yourself if you choose to search on your own. As you can see, we take our reviews seriously and ultimately just want you to have the best online gambling or sports betting experience possible.
This US facing operation of the Bodog brand is very well known and established in the online gambling industry. Sports betting, casino games, poker, and horse racing betting are all available to customers.
This operation has been around since the earliest days of online betting, and they are one of the best options for US residents, offering sports betting, casino, and poker.
Ignition Casino is a new online casino from the same company that brought us Slots.lv. They offer a good game variety, excellent graphics and a strong parent company to back them up.
Slots.lv is a popular US-friendly online casino that offers slots, video poker and many more casino style games. They also have a top of the line mobile casino.
Las Vegas USA is not as well-known as some of the other online casinos we review here but has proven itself to some extent with what we've seen so far. They offer games from RealTime Gaming.
Betway is one of the biggest names in online gambling now and continues to grow in popularity. They offer customers a full sportsbook, casino, poker room and bingo area.
This is one of the biggest and best known gambling sites around. Based in the UK, they offer a sports betting service, casino games, bingo, and poker.
Spinit Casino is relatively new to the online casino scene. They offer a huge range of games to play with excellent quality and graphics. Find regular bonuses and promotions as well.
One of the oldest names in gambling, William Hill started out as a traditional bookmaker and still operates a large chain of shops. Their online offerings include sports betting, casino, poker room, and bingo.
The 888 brand is huge in the UK and Europe and is one of the biggest gambling sites in existence. Casino, poker, bingo, and sports betting are all available.
Café Casino is one of the newest online casinos in the US market, launching they're sit in April 2016. They use Rival Gaming software and are backed by the same owners as Bovada.
SportsBetting.ag is a very well known name in the US gambling industry. They offer they're customers many different options including sports betting, online poker and casino.
Sloto Cash is a fantastic casino option that clearly put all of its marbles into their slot player's experience. If slots are your game of choice, then Sloto Cash could be for you.
The Box 24 Online Casino launched in 2009 and is a Top Game Casino hosting software by some of the top game providers including BetSoft, Octopus Gaming, and Rival Games which provides players with a variety of options they may not find elsewhere.
If you hear the Call of the Wild, it's because this new casino is in town. Wild Casino is an attractive jungle based website that provides both a casino and live casino.
This website takes the shape of a standard casino with a few minor transformations, like a big 770 game library. Traditional and Bitcoin players are both welcome and will find games tailored to their needs.
Spartan Slots is one of the good US-facing online casinos. They accept players from all states and offer excellent game graphics, customer support and a huge welcome bonus.
WizBet Casino is a website for casino purists. It's a no frills, get right to the casino games, type of service. This is an excellent casino choice for beginners and those who look for simplicity in their casino experience.
This poker room is new as of 2016. It took over Bovada Poker and is quickly establishing itself as one of the top options for US poker players.
5Dimes is one of the best known US gambling sites around. They have been in business for a long time now and have an excellent reputation as a professional sportsbook. One of their main draws is their reduced juice betting.
Jackpot Capital is a Real Time Gaming Casino that offers both a download and instant play casino. This site isn't for everyone but check out our review to find out if it's right for you.
BoVegas is a US-friendly online casino, although they also accept most other nations. Their gaming software is provided entirely by Realtime Gaming, one of the best-known names in the world of virtual gambling.
GTbets is becoming well known for its US-friendly gambling site including a well put together sportsbook and casino. They offer good odds and lines, as well as some decent casino games.
Something of a newcomer, TopBet has quickly established a strong reputation. It doesn't currently have a poker room, but you can bet on a wide range of sports, and there's an excellent selection of casino games.
Black Diamond Casino has been around since 2009, and offers fantastic graphics, as well as an excellent user experience for its players.
Slots Plus is a US accepting online casino from the Main Street Vegas Group. They offer quality games along with big bonus offers for their players.
Planet 7 Casino is another Ace Revenue brand that has made a name for itself among some of the top online casinos. It offers pretty much everything you could want from an online casino platform.
Silver Oak is a top of the line casino that continues to serve US customers. They offer a huge range of games to choose from as well as excellent bonuses, rewards software quality.
This casino is clearly going for a southern style gaming experience and this is something visible throughout the entire interface of their website. This casino has plenty of action to offer and you may find it fits all your casino gambling needs.
Don't let the name mislead you, Nitrogen Sports has far more to offer than just sports betting. This site features cutting edge, innovative design to keep your intrest and improve functionality. Come read our honest review of Nitrogen Sports here.
This casino has a wide array of gaming options especially for those who don't mind buying into a tournament. With 5 different software providers and a plenty of promotional offers this could be the casino for you.
Don't let the name mislead you Slotastic has so much more to offer users than just slots. They also offer an extensive list of promotions that make this casino worth a second look. Come see what you think.
Treasure Mile is a small online casino themed after the Roaring '20s. If you prefer a smaller, more intimate style casino this could be what you've been looking for.
The casino has some highly sought after gaming options that will appeal to particular clientele. This site features unique design and excellent customer support. For more details on this online casino see our full review
Looking for an elegant casino experience with a wide array of games to choose from? Royal Ace might be just what you need. Come read our review and see all we had to say about this online casino.
FortuneJack Casino was established in 2014 by the Nexus Group and has gained some popularity over the past few years. They offer decent games and are a Bitcoin only casino.
This well-known brand has been around since 1997. Sports betting and casino games are available, along with a racebook. There's no poker room at this moment.
MyBookie.ag offers a wide variety of gambling options all in one place including a sportsbook, racebook, casino and live casino. See our full commentary on this site and discover all pros and cons of MyBookie.ag
A very well-known operation, Bookmaker is the destination of choice for many US bettors and gamers. A full range of gambling activities is available here: sports and horse racing betting, casino, and poker.
If you're a fan of RealTime Gaming or love collecting on a variety of bonuses this casino might be worth a look. We'll give you an honest walk you through of all pros and cons of this site here.
Opening in 2012 this casino has quite a few years under it's belt, but does that mean it's credible? Our review will highlight all pros and cons of this online casino.
Oddsmaker is a well established online bookmaker, having been in operation since the 1990s. They offer sports betting, an online casino, and a poker room.
PlayersOnly.com is a sleek full service casino that offers a sportsbook, racebook, casino, and poker room all at one site. From the first time you visit the PlayersOnly.com website, you'll see what I mean by sleek.
Sportsbook.com have been taking bets online since 1996, making them one of the oldest online sports betting sites around. They are largely considered to among the biggest of all the online sportsbooks.
Intertops has been around for a long time. They were formed back in the 1980s as traditional bookies and they made the move online in 1996.
SlotsMillion is an award winning casino offering more than 2,000 games. Including slots, table games, and a virtual reality section this casino has more than enough variety to keep you occupied.
Bitstarz Casino is a trusted casino name. They offer players excellent promotions, game selection and much more. Their customer service is top notch. You won't be disappointed gambling here.
Bodog88 is an excellent casino and sportsbook selection tailored to the chinese and Beijing area, with an extensive selection of casino games and promotional offers.
By Odin's beard a viking themed casino? That's right! This casino has a wide array of games including just under 1,000 on mobile. This casino might just fill all your viking sized needs.
Karamba.com is a 10 year old site but, it has been redone to give it a very modern and user-friendly feel. Come read our other comments and get the best advice to determine if this is the online casino for you.
If lightning fast payouts are what you look for in a casino, Chance Hill could be just what the doctor ordered. Between their constantly updating promotions, huge list of games, and speedy payouts this casino may be worth a try.
This esports sportsbook was launched in 2016 and boasts the largest selection of esports gambling options available. Are you Interested? Come see what else we had to say.
This online casino was launched just over a year ago and since then have progressed to offer over 500 games and 12 to 24 hour withdrawal approvals. Interested? Come see what else we had to say.
From the name alone you can probably tell that Fantasino is going to be unusual. It's a fantasy-type casino where you can create your own avatar and personalized abstract world.
Sloty is a fun and innovative online casino experience that lifts you up into the City of Slots. From their unique design to their huge gaming selection both new and experienced players will be impressed with sloty.com
BetVictor offers a full casino and sportsbook to accomodate all your betting needs in one place. With a clean and user friendly interface we think BetVictor is worth a second look.
Mucho Vegas is a Mexican themed casino site with a huge variety of games, almost 1,000 in fact! Between Free banking, plenty of casino action, and their deposit match bonus, we think Mucho Vegas is Muy Bueno!
Variety! That's the name of the game at dunder casino with over 50 categories of games to choose from. With a library of nearly 1,000 games from over 20 providers, Dunder might be just what you need to fill your casino gaming needs.
Platinum Play has a wide variety of casino games provided by Microgaming and a live casino by Evolution Gaming. Though there may not be a ton of software variety this site may still be worth a look. Come see why.
Hippodrome Casino is very well-known in the United Kingdom for being a trusted casino name. They offer players excellent promotions, game selection and much more.
Casumo Online Casino is lightyears different from anything we've seen on the web before. With a unique style and great ratings, you won't be disappointed gambling here.
We are highly impressed with the overall product that 888 Sport has to offer. With a wide variety of sports, eSports, and events to bet on this sportsbook covers all the bases. A few more deposit and withdrawal options and it would be nearly perfect.
The Palaces Casino is an overall good site. Its combination of bingo and casino gives players more choices. Not only is it a nicely designed site, but it has some of the most current games that are available today.
A pretty popular online casino among players, Royal Vegas offers an excellent looking website and great selection of games to choose from. Get the feel of being in Las Vegas right on your own computer.
Tipbet offers an excellent casino and sportsbook selection tailored to your liking, with an extensive selection of casino games and promotional offers. Check out our review to determine if this is the sportsbook and casino for you.
CasinoPop is where pop art meets spinning reels in a slot based casino with more than 400 games. Read our full review on this new comer in the online casino industry.
Want access to a huge collection of the newest games? This could be the casino for you. This magically themed casino offers many impressive features, especially for being a newer casino.
This international casino site offers a straightforward product and a massive amount of slots. Come see what else this casino has to offer.
Guts Casino has developed an impressive amount in the 4 years it's been open. Their promotions are extensive, their cashouts are quick, and their game selection is huge! Check out our full review to answer all questions you might have.
Casino.com is a casino and live casino combination. You won't find sports betting or poker, but you will have access to some of the best Playtech gaming around including an impressive sized jackpot slots area hosted on both the full website and in the mobile casino.
EGB.com is a trusted site among the esports betting world. They offer 10 sports to bet on, as well as, have live betting with access to updated odds.
The Yeti Casino is a straightforward gambling site that gets right to the heart of the matter - the gaming. It is an appealing and user friendly site. For full commentary on this site read our review and see if this could be the casino for you.
Spin Palace Casino offs a sleek and sophisticated site with a brand new sportsbook. The casino using Microgaming software which offers big jackpots. Along with a slue of bonuses, you will love this casino. Be sure to read our review to learn more about this casino.
Casino Napoli features a user friendly and stylish website with a wide array of casino games. Their collection of games is unique and their welcome bonus is appealing. Read our review to learn more about this online casino.
777 casino is a part of the 888 family. The theme of this casino will take you back to 1950's Vegas. It's unique with a great selection of games to chose from and wide variety of promotions. Still have questions? Read our full review.
6Black Casino is laid out to give you an upscale casino experience from home. They take a basic premise and do it quite well. It has a lot going for it and time will tell how players feel about the services it provides. Read our review for full details to make to most informed decision about this casino site.
Casino Cruise is an online casino riding the waves of change in the online gaming industry since 2014. They have over 1200 slots, and other casino games. See what they're all about in our honest review.
Megawins Casino is an online casino, part of Direx Limited, that offers slots, table games, and other casino games for your enjoyment. This casino can cater to every type of player, beginner or expert.
If Playtech is your casino software of choice, then Casino Tropez might just be worth a look. We will guide you through all the ups and downs of this casino site.
If you like to have the same option on mobile that you have on desktop, Foxy Casin will be worth a look. Come take a look at all we had to say about this casino site.
Formerly owned by Redfinger Trading Limited, Magic Red Casino has recently been re-launched under a new company called Exit 42 Limited, which is licensed by the prestigious UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA).
Casilando is a new casino just established in 2017. Don't let that scare you away from this site though. This casino Offers a huge game selection, especially of jackpot games, and bonuses worth noting. Come take a look at all we had to say about this newcomer.
Dafabet was established in 2004, and is Asia's leading online betting site. Dafabet is owned and operated by Bayview Technologies. Dafabets is also licensed by Cagayan Economic Zone Authority.
Established in 1997 this casino has been online for two decades now and has kept a good name that whole time. Though it only features Playtech games there is still a wide variety of gaming choices available.
Crikey mate, an aussie themed casino! This casino is unique and offers more than enough to satisfy your casino gambling needs. Come see if this casino is the right fit for you.
Ruby Fortune Casino was first opened to players in 2003 and within a year of its launch, had earned the attention of industry experts with the accolade the Best New Casino of the Year. This casino can cater to every type of player, beginner or expert.
Founded in 2015, Omni Slots is a newer casino but don't let that scare you away. This site features a large library of games to choose from and an easily navigable interface. This casino Could be just what you're looking for.
Searching for a new casino with a modern look and simple user interface? Casino Superlines can offer you that and so much more! Read our full review to learn more.
When you hear Midas you think of gold and that's the theme this casino has stuck to. Come see all this casino has to offer and what we thought about all aspects of it.
With 21 years of experience Intercasino has had a long time to work on their trade but how much has the site actually progressed? Come see all pros and cons of this online casino.
Let us take you through all the ins and outs of this elegant casino. We'll give you all you'll need to make a decision on whether or not this casino is worth your while.
Founded in 2003 10Bet has been on the scene for quite a while now but does that make them a credeible gambling site? Well anser that question and much more in our full review of this online casino and sportsbook.
Let us take you through all the highs and lows of this fun casino. We'll provide everything you'll need to make a decision on whether or not this casino is worth your time.
Slots.com is an online casino from the Betting Partners brand that also brought us Slots.lv and Bvada. They are a Bitcoin only casino and are optimized especially for mobile.
The Lucky Nugget Casino instantly got brownie points for being in business for almost 20 years, which is practically impossible to do in this industry. On top of that, game selection at the casino is strong including a lot of branded games from Microgaming.
Pinnacle has been in business for almost two decades, serving satisfied clients with sports betting options, online slots, casino, and table games. Pinnacle also offers the lowest bookmaking margins in the business. However, be sure to read our review before depositing money
Lucky Admiral is an online casino from the Cozy Partners brand. It is a pirate-themed mobile casino that gives UK players the ability to play on the go.
Don't be decieved by the name. Genting Casino offers far more than just casino games including a live casino and sports betting. Come see if this site is worth your time and money.
888 Casino is one of the mainstays in online gaming. They have been around since 1997 and have consistently updated their software to stay among the top in the field. However, be sure to read out entire review before depositing money.
From the 888 family comes an innovative poker room with an interesting variety of games. Is this trusted casino brand able to compete with other online poker sites? For all pros and cons read our full review.
PartyBets is the latest addition to the Party brand family which you probably have heard of thanks to their flagship product, Party Poker. It's always exciting to see a company take the dive into a new sector of the market and this situation is no different.
BGO features a user friendly website and a variety of games to pick from. Though not a perfect website it could be worth try.
Mummy's Gold is an online casino that's been around since the early 2000's and is part of the Palace Group of casinos based out of Malta. At first glance, we knew we hadn't stumbled on King Tut's hidden treasure, but the site has some great potential.
Sports Interaction offers sports betting and casino-style games in a simple to understand format, and the first online gaming site licensed in Canada. It accepts most players but not those from the US. Make sure you read our review before deciding whether or not to deposit money.
Titan Bet has historically been known for its sports betting but now has a reputable casino and poker room as well. It accepts most players but not those from the US.
Ironbet is one of the newest additions to the online gambling market, having been established in 2015. This site has a lot to offer its players including sports betting, casino and online poker.
A very well-known brand, Bodog has been at the forefront of online gambling for a long time. They offer sports betting, casino games, and a poker room.
Mr Green is an international online casino that offers some of the best slot machines and graphics. This casino is not available to players from the United States.
Coral is a big name in gambling in the United Kingdom and other countries, excluding the United States. They offer players sports betting, an online casino, and a poker room.
Europa Casino has been around since 2003 and has made a pretty good name for itself. Even though this site is limited to many countries, it still has a lot to offer it's customer base.
As we've already stated, we take our reviews and the review process very seriously. Have you ever been to a review site and realized that almost every site they reviewed sounded amazing? Or have you noticed that the sites at the top of their recommended lists aren't that great? We will tell you why that is.
The reason for this is that a lot of review sites will allow online casinos and sportsbooks to pay for better reviews and higher placement on recommendation lists. It's fairly obvious what the problem with this is. You aren't ever getting a real picture of what the casino or sportsbook is like. All you are getting are rainbows and roses blown up your tailpipe so the review site can make a few extra bucks.
Reviews like this do you zero good. You'll end up at a sketchy and terrible site that has no problems using sleazy practices to get new customers. This is a recipe for disaster. Do you think that a site that doesn't have integrity in their marketing practices is magically going to have integrity in how they deal with customers?
If it feels like everything in a review is positive, you're probably at a review site that is being paid for better reviews. Our team has reviewed thousands of online casinos and sportsbooks, and we can say confidently that EVERY single one has at least something they can improve upon. Even the best in the business have something they could be doing better.
As we stated earlier, we will not let a site pay us or give us anything for a more favorable review. Our reviews are 100% based on what we think of the site and how they treat their customers. This means that our reviews are just that, actual reviews. They're not "ads" masquerading as reviews and deceiving customers into going to sub par online casinos and sportsbooks.
This ensures that our reviews are useful and ones that you can rely on. But we take things a step further. We are constantly going back and reevaluating sites and updating reviews as we find out about changes to the site or within the industry. A site review is ONLY of good use if it is current and up to date with the latest and most accurate information.
Regarding the actual process, we use a highly experienced staff of reviewers who have years of experience in the online gambling and sports betting industry. These reviewers are educated on the inner workings of these sites and the industry and know what to look for and what to expect. Thanks to their experience, they aren't fooled by some of the tricks and sneakiness some sub par sites will try and pawn off on users.
- ...Expert review staff
- ...Reviews updated regularly
- ...An honest approach
- ...Never the ability to be bought
All of these things work together to allow us to provide you the highest quality and most trusted online gambling site reviews on the web.
One of the most important things needed to understand how we arrive at our conclusions and recommendations is to look at what criteria we deem important and specifically what we look for within each. Some review sites seem to be captivated only by how "pretty" an online casino or sportsbook looks and not a whole lot else. While graphics are important for overall user experience, they can be used easily by subpar sites to hide their imperfections.
While we haven't listed the criteria we look at in any specific order, we did make sure to put the top two criteria at the top of the list. The trustworthiness, integrity, and overall reliability of an online casino or sportsbook are hands down the most important factors to consider. No matter how great the site may seem, if you can't trust the integrity and reliability of the operations, then you shouldn't even spend a millisecond on the site.
When you gamble or sports bet, you are using your hard-earned money. A great online casino or sportsbook will know and respect this and provide an above board operation that puts you at ease. This is one criterion that we refuse to allow excuses for. If we get even the hint that something might not be on the up and up, the site is instantly blacklisted by us.
In our process of determining the trustworthiness, integrity, and reliability of a site, we look at all of the following things:
- Company History
- Industry Reputation
- Management Team
- Management Team History
- Payout Practices
- Customer Complaints
- Licensing and Regulation
- Third-Party Auditing
Equally as important as trustworthiness, integrity, and reliability are the safety and security of your money and your personal information. It's no secret that the internet is a scary place filled with a lot of bad people that are trying to do you harm. When money gets involved, that risk goes up no matter what the activity is.
This is why it is of the utmost importance that the online gambling sites and sportsbooks you choose to play at go above and beyond the call of duty when it comes to protecting you. Outdated software, patchy and insufficient security and unencrypted connections have no place in this industry.
When you're gambling, you don't need to be worrying about whether or not your money is safe. You should be gambling with the games you play, not with the security of your money. Ok, that was a cheesy line, but in all seriousness, this is of the utmost importance and again is something we don't accept excuses for.
It's also important that the sites not only secure your money but that they secure your personal information as well. This means not selling your information to third-party companies and using the highest levels of protection available to keep your private information safe and only in the hands of those that need it to facilitate your gaming experience.
What's the best part about gambling or sports betting? Winning and getting paid! What could be the most annoying part about gambling or sports betting? Winning and having to wait forever to get paid. In the early days of online gambling, getting paid on your bets took a long time, and the speed was far from reliable.
Thanks to advancements in the industry, you can now get paid instantly or within a few days from a site that has their act together. One of the most important things that we review are the payout options, speeds, and processes that each site offers. Unlike most review sites, we don't just trust what the site says. It's all fine and dandy if they tell you that you'll be paid in 15 minutes, but if in reality, it takes 3 weeks, that's an issue.
When you win, you deserve to be paid quickly and without hassle. Period. End of discussion.
While not quite as important as how quickly and easily you get paid out your winnings, deposit options and speed are something that we review as well when looking at online casinos or sportsbooks. If a site makes you jump through hundreds of hoops just to get playing, it's probably not worth your time. Depositing should be easy and should only take a few minutes at the most to get started. The sites should also offer you a bunch of different deposit options in case you have a personal preference of a method that works best for you.
Trustworthiness and security...check. Fast and easy withdrawals and deposits...check. Must be a great site, right? Well, not quite yet. All of the above factors only matter if the site offers the games you want to play. If you love to play Blackjack but the site doesn't offer it, what do you care how fast their cashouts are?
Out of all the criteria listed here, this is the one that you're going to see the most variance across the board. Some sites will be heavy on casino games and weaker with their slot listings. Some will be the exact opposite and be a slot player's dream with limited table options. The home run, though, is the sites that offer a huge mix of all games including table games and slots neatly arranged in a tight little package.
In addition to game selection, we look at the quality of the games, graphics, and game play. If the games look like they were crafted in someone's garage or basement, it's a no-go from us. We want high-quality graphics, smooth and seamless gameplay with no lagging, and lights and sounds that look realistic and get us excited.
Part of the reason we love online gambling is that it SHOULD do a great job of mimicking the same experience we get in the live brick and mortar casinos without all the added hassle. If this isn't the case, what's the point? While this criterion is up to personal preference quite a bit, we tend to be fairly hard on sites
In addition to a lot of game choices and great graphics, we look to see how well the online casino or sportsbook has laid out its website. Things should be easy for you to find, games easy to play, and anything else you need to accomplish shouldn't make you want to pull your hair out and launch the computer against the wall.
You would think this was something simple and that most sites would be on top of this. Unfortunately, that is not the case. It seems that a lot of the sites are built by software engineers who don't fully understand the end user and how they like to navigate a site. This results in a website that feels clunky and getting anything done is a chore.
Gambling online should be fun and relaxing. If the user interface is lacking, this is impossible. Much like the game quality criterion, this is one that we are personally particularly harsh on if it is lacking.
Whether you're brand new to online gambling or someone who's been doing it for years, there are inevitably going to be times that you need some assistance. You may need help with a cashout or deposit, help with a game, or just have a basic question about a rule or promotion the casino is running. Whatever it may be, you don't want to be stuck with no good answer or having to chase people around to get the answer you need.
For this reason, we take a lot of time in looking at the quality and level of customer service provided and the various options the site has. Live chat and email support and the two must-haves that we look for. Without these, it's hard to believe that a site really cares about its customers. The only exception is if the site offers phone support in place of the live chat.
Ideally, we would like to see all three, and we would like to see them available 24/7, 365 days a year. Phone support used to be something that was a diamond in the rough if you found, but it's quickly becoming an industry standard, and we are beginning to treat it as such.
In addition to a lot of options that are readily available, the quality of the support must be good as well. Getting in touch with a customer service agent quickly doesn't help you much if they can't actually help you fulfill your request. They need to be polite, prompt and educated on the ins and outs of the business. It's pretty easy to spot when a company outsources their support to the lowest bidder.
While this should be the last criterion that you look at when selecting an online casino or sportsbook home, this is still one that you do want to pay attention to (and we do too). Thanks to the fact that there are thousands of online casinos and sportsbooks, the competition level is extremely high for your business. This means that sites are going to compete by offering freebies and bonuses just to get you in the door and then offer you more to keep your business.
These sorts of incentives come in all shapes and sizes and are constantly changing and evolving. The reason we say that this should be the last thing you look at is because we will leave an overall bad site with a good bonus for a great site with a mediocre bonus any day. But, we won't leave a great site with a bad bonus for a bad site with a great bonus.
Basically, in simpler terms, the quality of an online casino or sportsbook is MUCH more important than the level of bonus programs they are offering. Where it can come into play is if you are down to deciding between a couple of sites and need to push one of them over the edge somehow.
For some reason, some people really don't think it's that big of a deal where you choose to play. Unfortunately, this is the wrong mindset to have and will most likely result in you having a bad time or worse gambling online. Picking where to play online is probably the single most important contributing factor to whether or not you have a bad, good, or great online gambling experience.
It really does not take that long to flip through a few reviews and make sure that the site you are interested in is also interested in making you happy. Here are a few of the reasons why picking a good site is so important.
This one should be a no-brainer, but we'll gladly explain it out in case you're new to online gambling or sports betting. If you gamble at a site that is not reputable and not trustworthy, you may have issues getting paid on your winnings. This may be in the form of delayed payments or issues with their terms of service trying to deny you money you've won. This should be the single reason you need to make sure you are playing at a reputable online site.
In addition, sites that are not well laid out with a strong user interface are notorious for players making betting mistakes at. If it's not easy to see what you're betting and how much you are betting, you are running the risk of making mistakes that will cost you money. Don't expect the casino to repay you for mistakes either. Take the time now to find a site with a user-friendly interface and avoid these problems altogether.
Online gambling is supposed to be fun and exciting. It's supposed to be something that gets your blood moving and is enjoyable. If you're playing at a subpar site, your experience is also going to be subpar. It does not cost you anything extra to play at a better site. You deserve the best when you play with your hard-earned money.
We've already harped on this one pretty hard, but we need to mention it again. You are responsible for protecting your money and your personal information when you do anything online. Sadly, there are a lot of bad people in every corner of the web looking to steal your money and information and do you harm.
This is not meant to scare you or make you run away from the web. It's merely mentioned to make sure that you take the time and put in the effort to find a site that puts in the time and effort to protect you.
Have fun! Seriously, online gambling and sportsbooks were created to give you an awesome way to enjoy your favorite games from the comfort of your own home. Take advantage of the technology, but just make sure you do it in a smart and safe manner, and you'll have an absolute blast!