BetOnline Review 2017
- Established - 2004
- Website - www.betonline.ag
- Licensed & Regulated in Panama
- Mobile Compatible: YES
- Cashout Time: 12 hours - 4 weeks
- Sports Betting
- Live Betting
- Casino Games
- Live Dealer Casino Games
- 50% up to $2,500
- Rebates for Horse Betting
- 200% Poker Deposit Bonus
- Debit Cards
- Western Union
- Bank Wire
BetOnline Casino is an all-in-one gambling site, including options for sports betting, poker, horse race betting, casino gambling, and live dealer action. BetOnline is a privately-held company that maintains a gaming license from the jurisdiction of Panama. BetOnline uses a number of different software providers for its any gaming options, but most heavily represented is the popular BetSoft line of casino software.
BetOnline remains open to customers from the US market, and its customer support services and much of its software are available in Spanish and Mandarin Chinese as well as English.Join Now
What to Expect
BetOnline runs some of the best-rated USA-friendly casinos, poker rooms, and sportsbooks. That's a big deal for gamblers from America, but not so impressive in the grand scheme of things. After all, the US market is full of fly-by-night operations that exist just this side of a serious lawsuit.
Expect to find a long list of accepted currencies and ways to fund your account – this is also a good thing, as it indicates their willingness to do business with customers using a variety of payment methods. Throw in the fact that BetOnline's casino includes a heavy dose of BetSoft titles, which are some of the best-looking and most popular slots in the industry, and it's safe to say that BetOnline is a player-friendly gaming site.
You should always look into the legal particulars of any gaming website you do business with, and I did that right away with BetOnline. The licensing authority that gives them the right to offer games of chance and skill comes from Panama. That can be a questionable thing and I'll tell you why in the next paragraph.
Is BetOnline Safe?
Licensing from Panama is a small red flag. Licensure is important – an online casino's licensing body regulates fair play and handles any serious disputes players have with the site. Check out what CasinoListings.com has to say about licenses from Panama:
There is no authority or official process to follow in the case of any disputes with a casino operator licensed in Panama. Panama has some regulations set in place but as it is relatively easy to obtain a license in this jurisdiction, casinos operating from Panama should not be fully trusted without a proven track record.
Take that information with a grain of salt. Just because BetOnline.ag holds a Panama license does not mean it is a rogue site. In fact, BetOnline has been taking wagers for over a decade at the time of this review, and I found few complaints about their business practices on gambling forums and message boards.
It appears that BetOnline.ag has the "proven track record" mentioned in the CasinoListings review of Panamanian licensure.
Bonuses and Rewards Programs
|25% Welcome Bonus||Sportsbook||25% up to $1,000 ($50 min.)|
|Lifetime Bonus Guarantee||Sportsbook||25% up to $1,000 ($50 min.)|
|$25 Live Betting Free Play||Sportsbook||$25 free on first bet|
|$25 Live Dealer Betting||Casino||$25 free on first bet|
|$50 Free Play for Mobile||Mobile (any game)||$50 free on mobile signup|
|7% Track Rebates||Racetrack||Up to 7% daily rebates (cond.)|
|10% Casino Rebates||Casino||Up to 10% casino rebate (cond.)|
|Monthly High-Roller Bonus||Any||Varies monthly|
|100% Slots Match Bonus||Slots (any game)||100% up to $1,000 (min. $100)|
|200% Poker Sign-Up Bonus||Poker (any game)||200% up to $1,000 (min. $100)|
Clearing Your Bonus Cash
For the purpose of simplicity, the table below shows the amount required to clear BetOnline.ag's 100% slots bonus.
Required Wagers to Clear Bonus
BetOnline's mobile service is for sports betting only – no casino games or other betting opportunities exist. Mobile.betonline.ag seems like a perfectly serviceable mobile sportsbook, with both live betting and traditional betting options available in a number of popular world markets. At my last visit, wagers were available for the following sports:
That's a pretty extensive list of sports betting options, especially for a mobile site. I was particularly impressed with the long list of futures and props, something that's not too common with other mobile-based sports betting services.
BetOnline needs to include a wider variety of betting options if it wants to compete with existing mobile platforms that have an all-in-one philosophy. I noticed that the BetOnline mobile service crashed way more often than other services I've used – I had to restart my mobile browser twice in order to get the information I needed.
Sports Betting Review
BetOnline started its life as a sportsbook, so it's no surprise that this is one of their strongest sectors in today's market. Originally called BestLineSports and operating out of Costa Rica in 2001, BetOnline had a unique way of attracting customers – offering discounted line pricing at -108.
Today, BetOnline is a leader in the industry, though -108 lines are no longer a part of their practice. The site's sportsbook services are available in both Spanish and English.
Up to 50% free play, with a maximum bonus available of $2,500. Take note, this bonus requires a 6x rollover of your expected total.
BetSoft games, as mentioned earlier, are among my personal favorite. Their library is extensive, their games tend to have higher replay value than other designers, and they just look and feel like modern titles. Using Betsoft games was a wise choice for a site that's known better as a source for sportsbook wagering.
BetOnline's game library is broken up into four total categories:
- Table Games
- 3D Slots
- Video Poker
Here is a brief description of each of the site's game categories along with some specific details about the games they host.
BetOnline's collection of table games includes seventeen classic titles and a few with slight rule variations. All told, the site hosts six types of blackjack, two roulette wheels (the classic American and Euro versions), the classic games of craps and baccarat, and a total of seven different casino-style poker and card-based games.
BetOnline bucks the trend in online casinos, hosting just nineteen games under this heading. Yes, they have a larger collection headed under the title "3D slots,"but let's focus on the titles in this category.
The games in this collection are not the best BetSoft has to offer. An example game found under this heading is a pretty boring title called Jackpot Jamba. It's a standard five-reel and nine-payline game with an available progressive jackpot to spice it up a bit. Honestly, it's an old-looking game without much to offer in the way of side games and other distractions. Game play is repetitive, as is to be expected from old-school or "classic" slot titles.
A total of twenty-two games in this collection are the best the site has to offer. Here's a mini-review of a game that is a perfect representation of the quality of slots at BetOnline.
When you play Heist, you take on the role of a burglar sneaking into a bank vault. It's a cool theme for a slot, since it's not so big that it makes the game play clunky. The title includes a fun bonus game in which you break into a vault and get the title's biggest payouts. Yes, this is a five reel slot, but BetSoft has really improved the sound and video effects for their 3D series. In fact, all of the games in BetOnline's 3D slots category are well-reviewed – check the forums for yourself.
For video poker fans, variety is often the name of the game. Some varieties get a bit old after a few repetitions, and of course every video poker player has his or her favorite title. The number of variations hosted at BetOnline should make just about any machine gambler happy. At the time of this review, seventeen different video poker titles were available. Here they are in a nice handy list:
I'll be the first to admit, I was surprised at the quality and number of titles in this collection. After all, Betsoft is so much better known for their slot game designs. But don't let the sheer number of available titles fool you – there is nothing to really write home about in terms of BetOnline's video poker lineup.
You might wonder how hard it can be to mess up a simple game of video poker – after all, the game you play in the casino is pretty much the same game you play on your computer, on a slightly different screen. But these Betsoft versions look out of date, with boring effects and dull graphics that give me the impression of a roadside casino on the way out of Vegas.
You'll be sure to turn the chintzy sound effects off right away. Sure, variety is a good thing, but BetOnline should look into hosting some new video poker games if they want to attract machine gambling fans.
Poker Room Review
BetOnline poker is probably the largest site that still accepts US players. That said, they are nowhere near the top ten in terms of poker room traffic, and it doesn't look like that's going to change anytime soon.
The most ring game action you'll find at BetOnline is micro-stakes No Limit Holdem during peak times.
As for tournaments, BetOnline advertises that they pay out $250,000 in guaranteed tournament cash every week, with the biggest prizes spread around on weekends. Sit and Gos starting at pennies on up to $11 run around the clock, mostly in No Limit Holdem, although at my last visit I saw a few Pot Limit Omaha games going on as well.
BetOnline Poker Bonuses
BetOnline's poker room offers a 200% match bonus up to $1,000 on every poker player's first deposit. Take note that this bonus releases in five increments. All told, the $1,000 bonus prize requires $6,523 in rake paid to clear, and players have just 120 days to clear it. Remaining unclaimed bonus money expires after that time.
|Person to Person||$50||$600|
|Cheque by Mail||$500||$2,500|
|Cheque by Courier||$500||$2,500|
|Book to Book||$500||$24,900|
You can contact BetOnline's customer service at their toll-free number: 1 (888) 426-3661
The other methods for contacting them involve email:
General Questions: emailcs@BetOnline.ag
Poker Questions: emailpoker@BetOnline.ag
Casino Questions: emailcasino@BetOnline.ag
Skill Game Questions: Emailskillgames@BetOnline.ag
Customer service is available twenty-four hours a day and seven days a week. I had a three-minute conversation with someone for the purpose of this review, asking a menial question about a slot game, and the answer was exactly what I needed. I didn't have to wait on hold at all, either, which is a big deal for me.
What's Missing at BetOnline?
BetOnline's mobile site should be fleshed out to include more casino and skill games. Right now, it exists only for sports bettors, which is nice but prevents a good chunk of their customers from participating in mobile services.
It would also be nice if BetOnline would include a live chat feature. Live chat for customer service is becoming the norm, and it's disappointing not to be able to use it to contact BetOnline's customer support department.
A final complaint – their video poker collection. Betsoft games are top-notch, except their video poker offerings. Maybe BetOnline could use a different software designer for their video poker titles; otherwise, their lineup looks stuck in the 1970s.
Our Overall Impression
If you are a slots fan, or a fan of placing sports bets online or on a mobile device, you'll be pleased with the services available from BetOnline. The site has been running for more than a decade, and they have a good reputation among online gamblers. Though the Panama gaming license is something to be concerned about, so far there are no serious complaints about BetOnline's business practices.
Can US players make deposits and play games at BetOnline?
Yes, BetOnline continues to do business with customers from all over the world, including the USA.
How long do payouts take to process?
This varies depending on the payout method you choose. Some payments take a matter of hours; others require weeks in transit.
What currencies does BetOnline do business in?
Currently, only the US Dollar is accepted for play.
What does the ".ag" mean at the end of BetOnline.ag?
The suffix .ag refers to the countries of Antigua and Barbuda, where BetOnline.ag is hosted.
Who can take advantage of BetOnline's Monthly High Roller Bonus?
Any casino gamblers or sports bettors who bet more than $75,000 in a single month are considered high rollers. BetOnline doesn't go into too many specifics about this bonus. You have to be a member to get the details.Join Now