I am back with another hard-hitting, brutally honest online casino review. This time, I am tacking one of the newer brands in the market, BigSpinCasino. Now, people have asked me why I am sometimes so harsh when writing my reviews, and the answer is pretty simple. This industry has seen its fair share of troubled operators over the years, and the reason I joined GamblingSites.org is to help legitimate casino players find legitimate sites with which to play.
This industry has done an excellent job of self-policing over the years, but that typically comes after someone has been scammed out of their money. I think we should be searching our potential issues well before they happen, but they only way to do that is to investigate every site thoroughly backed by some insider knowledge. This is where I come in.
Ok, enough about why I do this – here’s what you need to know about BigSpinCasino.
For a new casino, I am very impressed with what I found at BigSpinCasino. It is clear to me that the owners have some experience in the industry but also have an eye to the future from a design perspective. As you will read in this review, the casino ticks a lot of boxes across all facets of the business, and the future is bright for these guys!
Betsoft is the vendor of choice for BigSpinCasino. There are some U.S.-facing operators who extend their software partnerships to multiple vendors, but the fact that BigSpin has just one partner doesn’t take away from the quality of the games. You can read my full game review further down this page.
The payment options at BigSpin are about as good as you are going to find these days for American players. The casino offers standard methods like credit cards as well as more modern choices like Bitcoin. However, the volatility of cryptocurrency these days makes me want to avoid using it as a payment method despite the speed of the transactions.
There are lots of great bonuses for all types of activity on the site. A 30x wagering requirement is a bit on the high side, but that also dissuades bonus hunters from taking advantage of the site. There doesn’t seem to be a loyalty program at the casino, which is something that I hope it addresses soon.
The casino offers the standard options for customer support (I always hope you never need to contact the casino aside from making a withdrawal) but the fact that Live Chat is reserved for real money players is why there is a small knock on this score.
This is a very well-designed website, making it very easy for players to find what they are looking for. The casino lobby has tabs that filter the games very quickly, and that means you don’t have to scroll through hundreds of icons just to find the game you want to play. This is an excellent overall user interface.
I always want to give sites that have great mobile browser games better marks, but without a native app available for download for iOS or Android, there is a mobile piece missing. This isn’t the casino’s fault, mind you -this is a service provider issue. However, when comparing it to casinos that do offer a downloadable app, I just can’t give BigSpin a perfect score.
The Basics About BigSpinCasino
So, this is typically where I tell you all about the people behind this casino brand, and if they have a positive or negative history in the business. Unfortunately, there is not much in the way of details about the owners of the casino on their website, so I am still trying to track down as much info as I can. The site is brand new, having launched in 2018, and that also gives me some cause for concern.
However, I always try to give an online casino the benefit of the doubt, relying on any complaints or triggers on player forums before I start to get concerned. So far, so good for BigSpinCasino, as I haven’t come across anything negative while combing social media.
The casino does have a gaming license, which is at least something positive to discuss. Now, it is a license from Curacao, which I wouldn’t suggest is the strictest of the online gambling jurisdictions. At least the company would have had to agree to having some due diligence done on the owners before receiving the license, and that puts my mind a little more at ease.
BigSpin is a casino-only site, so if you are looking for a more all-encompassing place to gamble, then this isn’t likely the place for you. Personally, I like the fact that this new brand is focusing on only one product. Sometimes operators spread themselves too thin trying to be everything to everybody, so even though the company may add other products in the future, I get to spend my time looking over all aspects of the casino lobby.
Online casinos that are offering their games to American players have had their options for software partners severely limited over the years. However, there are still some great choices in the industry, and BigSpinCasino has chosen to work with Betsoft for their casino. Betsoft is an excellent developer and has been making great slots and table games for over a decade. The brand recently made the decision to focus on the offshore market, and this benefits readers like you looking for places to play.
I settled in to my office chair, made my deposit and started to test the games in the BigSpin lobby. Here’s what I found.
Knowing I was testing Betsoft software, I decided to start with what I knew the company was best known for, and that is their slots catalog. While Betsoft doesn’t have the sheer volume of titles that other slots makers have, they more than make up for that in the quality of the games. They are most recognized for their set of 3D slot games, each of which has graphics that burst off the screen. Content is everything these days, and slots like these are bound to keep players active for longer.
The BigSpin Lobby has all the 3D slot options from Betsoft as well as the full set of standard machines. Here is just a sample of the great titles I tested in the lobby.
At the Copa
At the Movies
Back in Time
House of Fun
It Came from Venus
Slots Angels: Born to Spin
While slot machines are where Betsoft gets the most accolades, they also have a robust video poker product. There are loads of great games in the video poker section of the lobby (separated by its own tab, which is always a good sign).
I love these games, and if you haven’t played much video poker in the past, then this is a great casino to get into the action. There are multi-hand and single hand versions of the games, and in each game, you are trying to hit the jackpot with a Royal Flush! Here are the titles in the video poker library.
Aces and Faces
Five Draw Poker
Jacks or Better
Multi-Hand Bonus Deluxe
Pyramid Double Bonus
Tables games are also available at BigSpinCasino, and while Betsoft stops short of offering all the exotic variants of the games on the market today, that does not limit your choices here. There are several versions of blackjack, but you should know that while playing bonus side games and such can be fun, they all take away from the player edge in the long run. I checked out many of the games but probably spent the most time playing Baccarat. For some reason, there is something relaxing about simply placing a bet on who will win the hand and then letting it play out.
After a long session that wasn’t as profitable as I might have liked (is it ever?), I compiled a list of some of the great table games at BigSpin.
Caribbean Stud Poker
Let it Ride
Single Deck blackjack
Super 7 Blackjack
Three Card Poker
The site also has a handful of Live Dealer tables thanks to a partnership Betsoft has done with a Live Dealer studio. Ins this lobby, you can choose from a few games like Baccarat and Blackjack, and then select form a pool of human dealers that are on the clock.
A table pops up, but this is with a live stream, coming from a studio. From here, you play the game as you would anywhere, but with speeds and a feeling that is much closer to the land-based casino environment. These games are very popular and if you haven’t played them before then it is definitely worth checking out what BigSpin has to offer.
You know the easiest way to find out if the casino you are playing with is accepting U.S. players? Just check out the cashier section of the site. It is has been very difficult for operators to find payment processors that are willing to take the risk of working with American banks. Thankfully, BigSpinCasino seems to have all the major payment methods covered, including using Bitcoin to make deposits and withdrawals.
The average withdrawal time seems to be between 2-10 days depending on the method you choose. Ultimately, the speed isn’t the most important factor for me – it’s making sure I actually get my money. There is no indication anywhere that the operator has been slow paying players, but I will keep monitoring that situation.
Bank Wire Transfer
Person to Person
Pay by Phone
The online casino world is highly competitive, so when a new casino launches, they are already fighting an uphill battle to acquire players. BigSpin must understand this, as a quick scan through their promotions outlines some aggressive bonuses. These are not very sustainable and tend to bring bonus hunters out of the woodwork, but at the very least hey are trying to build a database of real money players.
There are lots of great offers for reload bonuses and tournaments, but I tend to focus on the Welcome Bonus for the purposes of these reviews. The Welcome Bonus is the first impression that comes from a site. What I like about BigSpin is that they offer you a $10 Bonus without even having to make a deposit. This is not a big expense for the company, as they limit your winnings from those spins that you can cash out to $100. For a player, though, it means you can try your luck at real money games before ever having to pull out your wallet – how is that a bad thing!
Once you are ready to deposit, then you can take advantage of the First Deposit Bonus. Now, there are some conflicting promos on the site, but that is because pone seems to be a limited time offer.
The standard Welcome Bonus is a 200% deposit match to $1,000, but the limited time offer is far more aggressive: 500% to a $3,000 max!
Now, before you get too excited, the wagering requirement for earning bonuses is 30x the sum of the deposit and bonus. So, you need to be prepared to work pretty hard for this one.
Americans wanting to play real money casino games from their mobile devices are limited in their options. For now, none of the service providers allow real money gambling apps in their app stores to download, so casino operators are forced to offer play through the device browser.
Thankfully, Betsoft has made all their games mobile-friendly, so when you are playing the games you will find no real difference from your mobile to your PC. All that matters is that you have a strong internet connection coming into your device and you should be good to go.
BigSpinCasino offers 24/7 customer service by both phone and email. They also have a Live Chat feature, but this is limited to real money customers. I personally think Live Chat is the best way to reach a support team, so I am a bit disappointed that the site reserves that as a privilege for making a deposit.
There isn’t much history that I can refer to for this review, so all my own personal instincts went into the review of BigSpinCasino. For the most part, I was pleased with what I found with this new brand. I did some reading in the Terms and Conditions pages, and it sure seems that the site actually put some thought into their operations. I’d like to see a VIP program that is detailed and public (I assume they have one internally), but aside from that the site has everything a casino player would want.
With games from Betsoft, some aggressive promotions and a platform that works both on PC and mobile devices, I am happy with the overall offer from BigSpinCasino. If you are looking for a site with a clean design, an excellent interface, and most importantly some fun games to play, then I am happy to recommend this site to you.
Even though there are many attempts to shut down online casinos that are operating in the United States, the bottom line is that these sites don’t have offices or any business dealings in the country. Setting up their corporations in countries outside the jurisdiction of the Department of Justice allow you to be able to play online casino games from the comfort of your home.
Is there an app I can download to play here?
There is currently no native app for Big Fish Casino. As Apple, Google and the other service providers require companies to be approved before releasing their apps in the app store, unlicensed real-money gambling apps are currently not allowed. The site has built their mobile browser version to be as good as it can be, and you can always save a shortcut to the casino on your homepage.
Why do I have to send the company so many documents to verify my account?
Casinos tend to need a lot of paperwork from players to process their withdrawals. While in some instances it is to attempt to stall a withdrawal request, hoping a player will have second thoughts and cancel the withdrawal to play some more, it is really because the sites don’t want to be scammed by players. Having confirmation of identity means that they can be assured your account wasn’t compromised.
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