Bitstarz Casino - The Complete Review

"Dream Big - Win Bigger." When you first find your way to BitStarz, you're immediately met with their inspirational slogan which is a nice welcoming touch. As we got ready to review this site, we definitely had zero dreams or expectations as frankly, we'd never heard anything about this site before.

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Reviewing sites that we don't have an initial image of can be fun or terrifying for us. It's fun because we may get to stumble on an awesome new site and it's terrifying because we may find ourselves having to figure out how to navigate through an atrocious mess of something that is supposed to resemble an online gaming site.

Below we've compiled our findings and thoughts from our time on the BitStarz casino platform. As you probably already know if you've read any of our reviews before, we're not here to deliver you a puff piece for any site. We're here to give you an honest and factual representation of the site so that you can make an informed decision about whether or not you actually want to play there. If we just focused on the positives about a site and ignored the negatives, we'd be doing you a disservice. Our reviews are brutally honest no matter how rough that might be for the site we're reviewing.

Deposit Methods
VisaVisa Credit or Debit
MastercardMastercard
PaySafePaySafe Card
Direct Bank TransferDirect Bank Transfer
NetellerNeteller
BitcoinBitcoin

Ratings Breakdown

Overall

This is one of the highest rankings we've given out in a long time and to be honest was completely unexpected by us. We expected the site to be another cookie cutter, run of the mill Bitcoin platform and it was far from that. The games were of the highest quality and organized and laid out well, the bonuses and promotions were well thought out, support was incredible (we tested it out), and they had free withdrawals which are pretty unheard of. The site also gives away free spins just for creating an account (not depositing), and all of their games are able to be played without creating an account if you want to test out the quality. These are signs of a site that is confident in their product as they should be.

Game Variety

BitStarz had some of the highest quality games we've seen with some of the best and fastest loading graphics. All of their games are on full display and can be played without ever creating an account if you want to test them out first. This is clearly done because they know they can stand behind the quality of their products. On the casino games side of the spectrum, it was refreshingly the same story. Lots of choices and high quality as well as live dealer games to choose from. It's common to find online casinos with great slot games, but it's oddly rare to find ones with high-quality casino table games like we found at BitStarz. Their games are a must check out. We docked a quarter point because we would like to see them add some branded game options.

Banking

We fully expected BitStarz to be Bitcoin only or have a few cruddy options to support the Bitcoin. We're not sure if we could have been more wrong. With 13 different deposit options and 9 different withdrawal options, BitStarz takes the cake with flexibility. Not only that, but their withdrawals are all but one completely fee free. We did dock half a point because their deposits have very small fees attached which were a little strange but is more than made up for with the free withdrawals..

Bonuses

The bonuses and promotions section of the site is complete and well laid out for everyone to see. They have several different deposit bonuses, game specific promos, and also some day specific promos and rake races to take advantage of. A big perk of the promotions as well is that they don't require any opting-in like a lot of sites and just give the promos and bonuses to everyone automatically. We took half a point of our rating because the deposit bonuses were somewhat smaller than other sites we've reviewed but that's more because they were spread out and can be offered on almost all deposits, not just your first one.

Customer Service

The customer support options were fantastic at BitStarz. They offered live chat, social media support (Twitter and Facebook), email support, and phone support. An additional feature they had we really liked was the ability to request a call from the site so that you'd never be charged any phone fees and you wouldn't have to wait on hold forever if they had abnormally high call volumes. This is a very professional move by them, and we were big fans.

User Interface

Everything on the BitStarz platform is well laid out and easy to find. The games are able to be sorted multiple ways, and they even have a search function. Graphics and layout were done the right way and really do a great job of creating a much more impressive experience for the users. We highly recommend at least navigating to the site once to see what we're talking about. The quality and feel of the site are immediately noticeable and make for an altogether better experience from the second you step digital foot on their platform.

Slots

We have to confess something here. While researching the slot games for BitStarz, we lost a lot of time playing their games. The games are all set to be played for free without an account to try out, and the quality of the games is incredible. Graphically speaking, we're not sure if we've seen anything else of higher quality before.

It sounds like we're just on cloud nine with this section, but the quality is really that great. What's awesome is as we mentioned, you can play all of the games for yourself without having to take the time to create an account. See for yourself what you think of the quality. The only thing we could offer as a possible improvement would be to get their hands on some branded games (games named after actual TV shows or movies). These aren't a must have, but slot fans are usually pretty big fans of them.

The organization of the slots was also extremely well done. Games were searchable and able to be sorted from A to Z or by gaming provider. Usually, we'll see one or two of these three options for sorting and searching, but rarely all three.

The list of gaming providers they purchased their slot games from are the following:

  • Asia Gaming
  • Betsoft Gaming
  • Booming Games
  • Endorphina
  • Pocketdice
  • SoftSwiss

Here is the complete list of slot games offered at BitStarz.

  • 2 Million B.C.
  • 2016 Gladiators
  • 2027ISS
  • 4 of a King
  • 4 Seasons
  • 7th Heaven
  • A Christmas Carol
  • A Night in Paris JP
  • Africa Gold
  • After Night Falls
  • Alkemor's Tower
  • Arrival
  • At The Copa
  • At the Movies
  • Aztec Magic
  • Aztec Treasures
  • Barbary Coast
  • Birds
  • Black Gold
  • Blast Boom Bang
  • Book of Pyramids
  • Boomanji
  • Booming Gold
  • Booming Seven
  • Booming Seven Deluxe
  • Brave Viking
  • Charms And Clovers
  • Cherry Bomb
  • Cherry Bomb Deluxe
  • Cherry Fiesta
  • Chicago Nights
  • Chimney Sweep
  • Chunjie
  • Classico
  • Cold Cash
  • Crazy Starter
  • Cuckoo
  • Desert Drag
  • Desert Treasure
  • Diamond Progressive
  • Diamond Vapor
  • Dolphinīs Luck
  • Dr. Jekyll & Mr. Hyde
  • Enchanted JP
  • Event Horizon
  • FaFaTwins
  • Fairy Tale
  • Fantasy Park
  • Football
  • Frankenslot's
  • Freemasonīs Fortune
  • Fresh Fruits
  • Fruit Zen
  • Gangster Gamblers
  • Geisha
  • Gems & Stones
  • Genie Wishes
  • Gladiator
  • Gladiators
  • Goal!!!
  • Gold Diggers
  • Good Girl, Bad Girl
  • Great88
  • Greedy Goblins
  • Gypsy Rose
  • Harvest Fest
  • Hawaii Cocktails
  • Heist
  • House of Fun
  • Ice Pirates
  • In Jazz
  • It Came From Venus JP Plus
  • Jackpot Jamba
  • Jetsetter
  • Jewels
  • Johnny the Octopus
  • Jokerīs Wild
  • Kawaii Kitty
  • Legend of Qu Yuan
  • Lost
  • Lotus Love
  • Lucky Blue
  • Lucky Drink
  • Lucky Drink in Egypt
  • Lucky Lady's Clover
  • Lucky Seven
  • Lucky Sweets
  • Macarons
  • Mad Scientist
  • Madder Scientist
  • Mamma Mia
  • Mega Gems
  • Merry Spinning
  • Minotaurus
  • Mongol Treasure
  • Monster Munchies
  • More Fresh Fruits
  • More Gold Diggin
  • Mr. Vegas
  • Ned and his Friends
  • Ninja
  • Octoberfest
  • Oh Catrina!
  • Once Upon A Time
  • Origami
  • Pachamama
  • Paco and the Popping Peppers
  • Piggy Bank
  • Pinocchio
  • Platinum Lightning
  • Princess of Sky
  • Princess of Swamp
  • Princess Royal
  • Puppy Love Plus
  • Retromania
  • Revolution
  • RockStar
  • Rook's Revenge
  • Royal Reels
  • Safari
  • Safari Sam
  • Santaīs Kiss
  • Satoshis Secret
  • Scratch Dice
  • Scratcherz
  • Scroll of Adventure
  • Shaman
  • Shark Meet
  • Sin City Nights
  • Slotfather JP
  • Slotfather2
  • Slotomoji
  • Slotomon Go
  • Slots Angels
  • Sparkling Fresh
  • Stone Age
  • Sugar Pop
  • Sushi
  • Sushi Bar
  • Tailgating
  • Temple Cats
  • The Curious Machine Plus
  • The Emirate
  • The Exterminator
  • The Ghost Walks
  • The Ghouls
  • The King
  • The Tipsy Tourist
  • The True Sheriff
  • The Vampires
  • The Vikings
  • Three Wishes
  • Treasure Room
  • True Illusions
  • Twerk
  • Tycoons Plus
  • Ultra Fresh
  • Under the Bed
  • Under the Sea
  • Undines's Deep
  • Urartu
  • Viking Age
  • Voodoo
  • Weekend In Vegas
  • West Town
  • WhoSpunIt Plus
  • Wild Cherries
  • Wild Fruits
  • Wild Jester

13 of the games were also tied to jackpots ranging from around €3,000 to around €25,000.

Other Casino Games

The casino games section of BitStarz was broken down into Table Games and Live Casino (live dealer) games. Game selection for the table games was pretty good, though, we didn't see craps as an option. The big standout of these games was the quality. The games for once didn't look like they were made in the 1990's and looked to be up to date with current technologies. Surprisingly, this area of most big name sites is usually ignored.

All games were also available to play for free and without creating an account, again a testament to the fact the site believes in the quality of their games (which they should).

Here is the complete list of games under the Table Games tab.

  • American Blackjack
  • American Roulette
  • Baccarat
  • Blackjack Surrender
  • Caribbean Poker
  • Casino Hold`em
  • Double Exposure
  • Double Joker
  • Draw Hi-Lo
  • European Roulette
  • Hi-Lo Switch
  • Joker Poker
  • Let it Ride
  • Multihand Blackjack
  • Multihand Blackjack Pro
  • Multihand Joker Poker
  • Oasis Poker
  • Pontoon
  • Texas Hold`em
  • Trey Poker
  • Wild Texas

The Live Dealer section of Bitstarz had six different offerings for Live Casino that were again of top-notch quality. These games require you to log-in to play so you will need to create an account if you want to investigate these for yourself and try them out. The game selection was almost all Baccarat, and all of the dealer pictures listed were of Asian dealers. Our guess is they may be catering this section to a certain clientele.

Offerings included the following:

  • Baccarat (AGIN)
  • Baccarat (AGQ)
  • Baccarat (BID)
  • Baccarat (VIP)
  • Sicbo (AGQ)
  • Dragon Tiger (AGIN)

Banking Options

The banking section of BitStarz was actually the most surprising for us by quite a bit. We expected a site with "Bit" in their name to be a Bitcoin only site or one that had Bitcoin as the main method of depositing and withdrawing with a few other small options that weren't very attractive.

BitStarz, though, has a ton of different options including more than a lot of the non-Bitcoin sites do. The big bonus kicker was that almost all of their withdrawal options were completely fee free (one option was 0.2%) and were either instant or took 1-3 banking days. This is really unheard of from most sites in the industry and should be reason enough to want to check this site out. Strangely, there were some fees with the deposit options which are usually the other way around with the sites. The fees were low, though, and they did have several options that were fee free for you to use, so they were easily avoidable.

On top of all of this, they also did a fantastic job laying out all of the information with deposits and withdrawals clearly. This is fantastic news because there is nothing more annoying that trying to get money onto a site or off of a site and not being able to figure out what options you have or how they work.

For Sports BetsDeposit Options
Payment Method Type Fee Processing Time Limits Per Transaction
Visa Credit Card 2.5% Instant Min: €20 Max: €4,000
MasterCard Credit Card 2.5% Instant Min: €20 Max: €4,000
Bitcoin Online Currency Free Instant Min: 0.0001 mBTC
Maestro Credit Card 2.5% Instant Min: €20 Max: €4,000
Skrill E-Wallets 2.5% Instant Min: €20 Max: €4,000
Neteller E-Wallets 2.5% Instant Min: €20 Max: €4,000
Bank Transfer Bank Transfer Free 1-3 Days Min: €20 Max: €4,000
Sofort Wire Transfer Free 1-3 Days Min: €20 Max: €4,000
Cubits Bitcoin 0.5% Instant Min: €5 Max: €4,000
Paysafecard PaySafe 2.5% Instant Min: €20 Max: €4,000
iDEAL iDEAL Free Instant Min: €20 Max: €4,000
Trustly Trustly Free Instant Min: €20 Max: €4,000
ComePay ComePay 5% Instant Min: €20 Max: €4,000
For Sports BetsWithdrawal Options
Payment Method Type Fee Processing Time Limits Per Transaction
Visa Credit Card Free 1-3 Days Min: €40 Max: €4,000
MasterCard Credit Card Free 1-3 Days Min: €40 Max: €4,000
Bitcoin Online Currency Free Instant Min: 0.0001 mBTC Max: 20 BTC
Skrill E-Wallets Free Instant Min: €40 Max: €8,000
Neteller E-Wallets Free Instant Min: €40 Max: €8,000
Bank Transfer Bank Transfer Free 1-3 Days Min: €100 Max: €4,000
Sofort Wire Transfer Free 1-3 Days Min: €40 Max: €4,000
ComePay ComePay 0.2% Instant Min: €20 Max: €4,000
Cubits Bitcoin Free Instant Min: €5 Max: €4,000

Bonus Promotions

We're beginning to expect quality from BitStarz in every section we review which is definitely a good thing. In regards to bonuses and promotions, again, they haven't let us down. The site has several welcome and deposit bonuses, individual game promotions, and a rake style race competition. These promotions are all clearly laid out on the website with all pertinent details readily available without having to contact support to try and get them to clarify.

  • Sign Up Bonus

    BitStarz advertises that you can get 20 free spins in their casino without ever depositing and by just creating an account. Even if you don't plan on playing here long term, it might be worth checking out this promotion and at least taking a shot at your free spins. Again, promotions like this are usually only run by casinos that are extremely confident in their product and believe that after trying it out you will stick around for more action.

  • First Deposit Bonus

    On your first deposit, BitStarz will give you a 100% match bonus up to €100 or 1 Bitcoin as well as 180 free bonus spins.

  • Second Deposit Bonus

    On your second deposit, BitStarz will give you a 50% match bonus up to €100 or 1 Bitcoin. No free spins this time but still some free money.

  • Third Deposit Bonus

    On your third deposit, BitStarz will give you a 50% match bonus up to €200 or 2 Bitcoins.

  • Fourth Deposit Bonus

    On your fourth deposit, BitStarz will give you a 100% match bonus up to €100 or 1 Bitcoin.

  • Monday Reload Bonuses

    If you happen to need to load more money onto the site, they offer a Monday specific reload bonus of 50% up to €50/ 250 mBTC.

There are no promo codes listed on any of these deposit bonuses, and they say they are automatically applied to your account.

  • Rook's Double Cash Bonus

    If you play the slot game Rook's Revenge Double Cash, the casino will double your win if you land 5 red mask symbols together on a horizontal row.

  • Slot Wars

    Earn additional free cash and free spins every week by playing any of your favorite slot games. Players will earn points for how much they are playing and will be put onto a leaderboard for the week. The top 30 players every week will win their share of €1000 and 250 free spins.

  • Table Wars

    This promotion is extremely similar to slot wars except for table games. The prize pool is the same at €1000 for the week but is only paid out to the top 20 players meaning that the weekly winner will receive a larger prize than with the slot wars (€500 instead of €300).

  • Free Spins Wednesdays

    If you make a deposit on Wednesday and wager the same amount before midnight, you will be awarded a bunch of free spins.

Promotions at BitStarz is unlike some other casinos, you are not required to opt-in to receive the bonuses. They are automatically given and applied to all players which, frankly, is the way things should be.

Customer Service

The customer service options were fantastic for BitStarz, and they had something that we've only seen a handful of times that we're big fans of as well. First, they had live chat support which is a must in today's world of online gaming. They also had email support as well as social media support through Twitter and Facebook. This is something we don't see very often from sites which is surprising in today's world.

The site also had phone support which we've seen before, but they additionally had the option for you to request a phone call from the site. This means that you wouldn't have to worry about any fees associated with making the call and you wouldn't have to worry about waiting on hold to talk to an agent. If they're experiencing higher than normal call volumes, you don't have to sit there glued to a phone waiting for the agent. This was a really cool support feature that we rarely see.

In addition to all of this, BitStarz advertises that every single one of their agents has to have 3+ years of customer support experience before they'll even hire them. They also boast that their "Support Heroes" are extremely well versed in every aspect of the company. If this is all true (which it appears to be), they've set the standard in customer service for the industry.

Conclusion

To be completely honest, we weren't expecting to find such an awesome experience when we reviewed BitStarz. We expected them to be another cookie cutter, run of the mill casino that offered Bitcoin, end of story. What we found was a casino that has hired the right staff and the right developers who have created a really nice product in a tight little package. It's hard to snuff your nose and super high-quality games, free withdrawals, and creative promotions that are spelled out well and don't require opt-in.

The only things we'd like to see them get rid of are the small deposit fees, but we can live with that for now with the rest of the perks and the free and instant withdrawals. We definitely recommend giving this casino a try especially because you can check out and play all of the games without even making an account.

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