An Honest Review of Captain Jack Casino

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I don't know about the rest of you out there, but many of us on staff here are huge fans of the Pirates of the Caribbean movie series. While this website has no affiliation whatsoever with the movies, just the name alone brought a smile to my face as I thought of Johnny Depp's portrayal of the colorful Captain Jack Sparrow in search of treasure. Like Johnny Depp in the Pirates of the Caribbean series, I too hope that I'll find some treasure in the quality of the Captain Jack Casino. With that in mind, I kicked off one of my in-depth online casino reviews to see what kind of treasures I could uncover.

In my complete review of their website, I'll look under the hood at everything they have to offer from top to bottom. Below, I'll give you all of the details on critical items such as their casino, bonuses, mobile compatibility, and much more. I've even included a frequently asked questions section at the end for those of you that still have questions after checking out my review.

Before I dive into things, I'd like to point out one thing. Unlike other websites that might have been paid by the casino to write a fantastic review, we've not taken a dime from them. Because of this, we're able to give you our honest feedback on the site, and that's what we intend to do. As you'll see in the review below, I tell you what I like and what I think can be improved. With that said, let's get into it!

Ratings Breakdown

Overall

Overall, I rate Captain Jack Casino at a solid 4.0 out of 5.0. As you'll see in the sections below, the website has tons to be proud of, such as their quality games and the overall size of their games collection. However, the site isn't perfect. The main reason that I can't rate their casino any higher is that they don't have live dealer casino games. Once they get those added into their mix, Captain Jack Casino will be even more impressive than it already is.

Banking

I'm mostly pleased with the banking options available to clients on Captain Jack Casino. In total, you'll have four different methods to select from for deposits and withdrawals. Compared to other online casinos, this is a pretty average amount of banking methods. Ideally, I would not mind seeing them add some more options. However, the ones that they have are great options which should allow most folks ease when it comes to getting their funds onto or off of the website.

One thing that I noted is that the website doesn't do an excellent job of letting clients know what to expect when it comes to processing times for fees. For example, their website doesn't spell out how long a withdrawal via bank wire will take to reach you or what the associated costs are for that transaction. In the future, I'd like to see them add this information in as is pretty standard on most online casinos.

Bonuses

If you're looking to earn some bonus cash while playing casino games online, Captain Jack Casino is one spot for you to consider. When checking out their bonuses, I found a collection that included both welcome and reload bonuses. Their welcome bonus alone offers clients the chance to earn up to $11,000 of bonus match!

The main drawback when it comes to their bonuses is that they don't have a ton of them. In the future, I'd like to see Captain Jack Casino bring in more bonus options so that their clients can have more to choose from. When it comes to bonuses, there can never be too many, as clients love having the chance to earn bonus funds.

Customer Service

You'll definitely be in good hands with the customer service folks at Captain Jack Casino. I was delighted with what I experienced during my time performing my review. No matter what my question or issue was, their team was always there to aid quickly and efficiently.

I fell in love with their customer service for two main reasons. First, they give clients three different methods of contact to reach their team. Secondly, Captain Jack Casino offers support for their clients around the clock with a rarely-seen 24/7 support. With this winning combination of customer support, you can play on their website with the confidence that you can reach their team whenever you need to.

User Interface

It's clear that the developers of Captain Jack Casino worked hard to dial in the user interface. I loved how easy it was to navigate their site. From the first moment that I hopped onto the site, I felt like a pro. Thanks to their incredible user interface, I always located the games and information pages that I was looking for. Based on my experience with the site's user interface, I don't expect that you'll struggle to get around and find what you need.

Mobile Compatibility

When it comes to mobile compatibility of the website, there is good, and there is bad. In the good department, you'll be glad to know that Captain Jack Casino offers a mobile-friendly website. However, there is a catch. While they provide a mobile version of their website, the mobile version, unfortunately, doesn't have all of the same games as the regular version of the site. In fact, more than half of the games are not available to players on the mobile version. This is a big negative, as their mobile clients have a much smaller selection of games to choose from.

The Basics About Captain Jack Casino

Captain Jack Casino was founded in 2010. In terms of online casinos, that means that they've been around longer than the vast majority of other sites out there. While it's not the oldest site I've come across, it's definitely one of the older ones. Based on the age of the site, I've got some high expectations for what I should find since they've been in business for more than eight years at this point.

The operation is licensed by the Central American country of Costa Rica. Costa Rica is one of the more popular places for online casinos to set up shop, so I'm not surprised to see Captain Jack Casino licensed in this country. Many online casinos end up using Costa Rica thanks to their more relaxed online gambling rules and regulations.

From the looks of it, Captain Jack Casino is really targeted at players from the United States and Canada. While some other countries can play, it's not that many. From what I found, they've got a laundry list of countries that can't play on their website. Most notably, big countries such as the United Kingdom and China can't play on this site. If you're looking to see if your country is restricted or not, I've included the full list below of countries that can't play on Captain Jack Casino.

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • Antigua and Barbuda
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Belarus
  • Belize
  • Benin
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • British Indian Ocean Territory
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Cape Verde
  • Curacao
  • Central African Republic
  • Chad
  • China
  • Cocos Islands
  • Colombia
  • Comoros
  • Congo - Brazzaville
  • Congo - Kinshasa
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Cote d'Ivoire
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • France
  • French Guiana
  • French Polynesia
  • French Southern and Antarctic Territories
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Heard Island and McDonald Islands
  • Honduras
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Jamaica
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Mauritania
  • Mauritius
  • Micronesia
  • Moldova
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Nicaragua
  • Niger
  • Nigeria
  • North Korea
  • Oman
  • Pakistan
  • Palau
  • Palestinian Territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Islands
  • Poland
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Reunion
  • Saint Bartheley
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • Spain
  • Sri Lanka
  • South Sudan
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Syria
  • Sao Tome and Principe
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uzbekistan
  • Vanuatu
  • Vietnam
  • Wallis and Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • Italy

The Casino

My first impression when checking out the webpage for the first time was that the page felt a bit cheesy. With a name like Captain Jack Casino, I expected for it to have some sort of pirate theme. However, it's a bit much in my opinion. Luckily, their slightly overdone cheesy theme doesn't keep them from putting together a great online casino. As you'll see below, there's a lot to enjoy with their lineup of casino games.

One of the first things that I noticed was that their website has a stellar user interface. Using this excellent interface made it easy for me to move about the website. I was impressed with how quickly I found everything that I was searching for on a site that I had never been on before. Their development team has done an excellent job establishing such a user-friendly website.

Game Variety

At Captain Jack Casino, you'll find an excellent variety of games that you can choose from. In total, they have more than 200 games for you to explore. Compared to other online casinos, this amount of games is pretty average, and I'm pleased with the size of their collection. As you'll see below, the mix of casino games includes nearly 160 slots, 22 table games, 16 types of video poker, and more specialty games.

Audio and Video Quality

As you'll see below, Captain Jack Casino opted to install games on their casino from a top software provider. Because of this, they've got casino games that have some excellent video quality. While I was testing out their casino games, I was happy with just how good all of their games looked. I was most impressed with how crisp the video quality was.

Along with the excellent video quality of their casino games, the sound quality was also excellent. Unlike some online casinos that have cheesy or poor-sounding audio, Captain Jack Casino had excellent audio in their games.

Software

Based on my investigation, all of the casino games on Captain Jack Casino utilize gaming software from RealTime Gaming. If you're newer to online gaming, RealTime Gaming is one of the best in the business when it comes to making quality games. Since RealTime Gaming makes all of the games at Captain Jack Casino, I expect that I'll only see top-notch quality games based on my previous experience with games from this software provider.

Slots

If you're a fan of slot machines, then you'll definitely want to take a look at what Captain Jack Casino has to offer. When investigating their slot section, I found nearly 160 different slot games that I could choose from. Compared to other online casinos, this is a lovely lineup that puts them just above average.

Included in their extensive list of slot machines is a nice mix of slot games. I located many different types of slot games from 3 wheel to 25 wheel. The overall balance of their slot game types seemed perfect. From the looks of it, they've got something for just about everyone.

Something genuinely exceptional about their online casino is that you can play all of their slot games for free. Making it one step cooler, you can do this without even needing to open an account. If you're looking to get a quick and easy taste of their online slot games, this is the way to go. Go to their site, select the game you're interested in, and give it a try. It's that simple.

Unfortunately, I noticed that the majority of the slot games on Captain Jack Casino are not name-brand games. While there are a couple of them in their lineup, the bulk of them have generic names such as Aztec's Treasure. In the future, I'd love to see them add in some more name-brand offerings, as these types of slot games often have better graphics and overall gaming experiences.

If you're hunting for a particular slot game, I've listed out the top 40 slot games on Captain Jack Casino below. Since their lineup of slot games is so long, I, unfortunately, can't list all of them here. However, you can view all of them on their website if you don't find what you're searching for here.

  • Cai Hong
  • Ritchie Valens La Bamba
  • Eagle Shadow Fist
  • Shanghai Lights
  • Fantasy Mission Force
  • Fu Chi
  • Aztec's Treasure
  • Builder Beaver
  • Count Spectacular
  • Santastic
  • Shark School
  • Triple Twister
  • T-Rex
  • Green Light
  • Wild Wizards
  • Lucky Tiger
  • Jumping Beans
  • Golden Lotus
  • Eternal Love
  • Cash Bandits 2
  • Caesar's Empire
  • Asgard
  • High Fashion
  • Polar Explorer
  • Red Sands
  • Small Fortune
  • Super 6
  • Voodoo Magic
  • Hairway to Heaven
  • Ghost Ship
  • Dream Run
  • Crazy Vegas
  • Derby Dollars
  • Double Ya Luck
  • Bubble Bubble 2
  • Coyote Cash
  • Diamond Dozen
  • Dragon Orb
  • Enchanted Garden
  • And many more!

As a whole, I like what Captain Jack Casino has in their slots department. Their selection of games is killer, and they can be played for free if you're not ready to bet with real money. Also, the sound and video quality were excellent based on the games that I test-drove during my review. If you're looking to play slots online, then you may want to consider Captain Jack Casino as your online casino home.

Video Poker

Up next, I checked out their selection of video poker games. What I found was a collection of 16 different video poker games. When comparing this number of games to what I typically see from other online casinos, it's a bit smaller than the average. Ideally, I'd like to see them add in some more video poker games in the future so that their clients have a broader selection to choose from. For your convenience, I've listed out the current video poker game options below so that you can see what is available at Captain Jack Casino currently.

  • Aces and Eights
  • Bonus Poker
  • Double Bonus Poker
  • Double Jackpot Poker
  • Loose Deuces
  • Sevens Wild
  • All American Poker
  • Bonus Poker Deluxe
  • Double Double Bonus Poker
  • Jacks or Better
  • Mystery Bonus Poker
  • Bonus Deuces Wild
  • Deuces Wild
  • Double Double Jackpot Poker
  • Joker Poker
  • Pick-em Poker

While their selection of video poker is a bit smaller than I would have liked to have seen, what they do offer are great games. Thanks to the games coming from their software provider, RealTime Gaming, the video poker on Captain Jack Casino is stellar. I was highly impressed with the quality of the graphics and sound on each version that I tested out.

Table Games

When it comes to table games, Captain Jack Casino has a very nice lineup of games that you can choose from. In total, I located 22 different table games at the time of my review. This number of table games is pretty much in line with what I see from other online casinos out there. Below, I've listed out the entire list of table games available on Captain Jack Casino so that you can see what your options are.

  • Baccarat
  • Face Up 21
  • Five Diamond Blackjack
  • Craps
  • French Roulette
  • Pai Gow Poker
  • Red Dog
  • Texas Hold'em Bonus Poker
  • War
  • American Roulette
  • Blackjack
  • Let'em Ride
  • Perfect Pairs
  • Suit-em Up
  • European Roulette
  • Tri-Card Poker
  • European Blackjack
  • Match Play 21
  • Pontoon
  • Super 21
  • Multi-Player Roulette
  • Vegas Three Card Rummy

One of the big things that stood out to me is the fact that Captain Jack Casino provides their clients the ability to play all three versions of roulette. It's rare to find online casinos offering American, French, and European versions of the game on the same site. If you're a roulette fan, this is a huge plus.

Outside of roulette, I was impressed with the rest of the table games that they offered. I liked the overall mix of game types, as it provided excellent coverage of everything that I expected. Thanks to the size and variety of their collection of table games, I expect that most casino players will be happy with what they have to offer.

If you're not into any of the game types listed above, Captain Jack Casino might still have something for you. You can check out their specialty games section, where you'll find a lineup of games such as bingo, keno, and others. Their selection of these other types of casino games is pretty typical for what I'm used to seeing from other online casinos.

The most prominent knock that I have against Captain Jack Casino is that they don't have live dealer casino games. I was quite surprised to see this, as so many of their competitors now offer this gaming format that lets you connect with a live feed from a casino floor. Right now, this game format is one of the hottest things in the online gaming space, and I hate that they don't offer it to their clients. I would suggest that Captain Jack Casino should get live dealer casino games into their mix as soon as possible so that they can continue to offer their clients what they're looking for.

If I overlook the fact that they don't currently have live dealer casino games, Captain Jack Casino is a pretty solid online casino. For those of you that don't care to play live dealer games, this is one online casino that you might consider to be your online betting home. I like a ton of things that they have going for them, such as the quality of their games and their slots selection. If they can add live dealer casino games into their lineup of casino games, it will help Captain Jack Casino stand out as a top competitor in this space.

Banking Options

The next area that I investigated on Captain Jack Casino was their banking options. If you're considering playing there with real money, then you'll want to pay attention to this section. It's here that you'll find out if you'll be able to move your cash onto and off of their website quickly. Up first, I've listed out their deposit options available. After that, you'll find the withdrawal banking options provided by Captain Jack Casino.

Deposits

Visa/Mastercard

Minimum Deposit: $50

Maximum Deposit: $1000

Neteller

Minimum Deposit: $50

Maximum Deposit: $1000

Bitcoin

Minimum Deposit: $50

Maximum Deposit: $1000


Withdrawals

Neteller

Min Withdrawal: $100

Max Withdrawal: $2,500

Bank Wire

Min Withdrawal: $100

Max Withdrawal: $2,500

Bank Check

Min Withdrawal: $100

Max Withdrawal: $2,500

Bitcoin

Min Withdrawal: $100

Max Withdrawal: $2,500


One thing that Captain Jack Casino doesn't do well is informing their clients of deposit and withdrawal timeframes. Many other online casinos make it clear that if you deposit with XXXXX banking method, your funds will be available in your account within XXX time. Similarly, Captain Jack Casino also could benefit by spelling out to clients if there are any fees associated with their withdrawals from the website. In the future, I'd suggest that they add in this information so that their clients can be more informed about what to expect.

Overall, the banking options available to clients on Captain Jack Casino are sufficient. For most folks, these deposit and withdrawal options should do the trick. Ideally, I'd like to see them add in some more options so that their clients have even more opportunities in the future. I'd suggest some methods such as PayPal, Skrill, and deposit by bank wire.

Bonus Promotions

Next up, I investigated the bonuses that Captain Jack Casino had at the time of my review. I always examine a site's bonus offers since they are such a big draw for online casinos. If you're new to betting online, it's prevalent to see websites offering you the chance to earn lots of bonus funds. Knowing that this is very common, I looked under the hood to see if Captain Jack Casino had offers that were competitive with the rest of the industry. See below for my breakdown of the offers that were present at the time of my in-depth website review.

Welcome Bonus

My eyes just about exploded when I first saw the details of their welcome bonus. The reason for that is that at Captain Jack Casino, you can earn up to $11,000 of bonus funds through their welcome bonus. This amount is much more massive than what I usually see from most other online casinos. Typically, I'll see welcome deposits with maximum bonus amounts around $3,000. Captain Jack Casino definitely stands out with such a massive figure.

Once I got over the shock of the amount, I then poked into the details of the offer to see how it worked. I was slightly skeptical just due to how significant the bonus amount is. After I poked around a bit, I found out that the bonus itself is spread out over your first ten website deposits. To help you visualize it, I've included a chart below that showcases the critical details.

Deposit Min. Max. Detail Bonus Percentage Claim Code
1st $30 $1,000 Get up to $1000 Free 100% GS001
2nd $30 $1,000 Get up to $1000 Free 100% GS002
3rd $30 $1,000 Get up to $1000 Free 100% GS003
4th $30 $1,000 Get up to $1000 Free 100% GS004
5th $30 $1,000 Get up to $1000 Free 50% of all previous four deposits Contact Support
6th $30 $1,000 Get up to $1000 Free 100% GS006
7th $30 $1,000 Get up to $1000 Free 100% GS007
8th $30 $1,000 Get up to $1000 Free 100% GS008
9th $30 $1,000 Get up to $1000 Free 100% GS009
10th $30 $1,000 No Deposit Required. Up to $2,000 free. 100% of all previous four deposits Contact Support

As you can see from the above chart, the maximum amount of bonus that you can earn on any deposit is $1,000. For example, for your first deposit, Captain Jack Casino will match the deposit 100% up to $1,000. Therefore, you'll need to deposit $1,000 to earn the full $1,000 bonus. This match is the same for the first four deposits, as well as the 6th, 7th, 8th, and 9th.

Captain Jack Casino mixes things up a bit for the 5th and 10th deposits. Here, you don't actually have to make a deposit. For your fifth one, they'll give you a bonus of 50% of your previous four deposits with a cap of $1,000. The tenth deposit also works similarly. However, they offer you a 100% deposit match on your last four deposits with a cap of $2,000. What's nice about these two deposits is that they don't cost you anything. Captain Jack Casino pays them for you based upon how much you've already deposited on their website.

Before I move on to the next bonus, I should bring your attention to a couple of things in the fine print of this offer. First, each bonus level is only available if your account has a $0 balance and no pending withdrawals. That's a bit disappointing, as you basically have to deplete your account balance before you can go in for more. In reality, what they are really providing is a $1,000 welcome bonus match that you can use ten times. While this isn't the end of the world, the deal isn't as sweet as I initially thought.

The other thing worth noting is that the bonus funds from the Captain Jack Casino welcome bonus are subject to a 30x rollover requirement. That means that you'll need to bet the amount of your bonus at least 30 times over before you can withdraw any of those funds. This rollover requirement is pretty standard for this size and type of bonus based on what I've seen from other online casinos.

Slots Bonus

If you're a fan of slots, then you might want to check out their slots-specific bonus. With this promotion, you'll be able to earn a 180% deposit match on your deposit. Since this is a slots bonus, the bonus funds that you receive will only be playable on slot machines.

The minimum deposit to qualify for this bonus is $30. While they don't state a maximum bonus amount, I assume that it would be $1,000 based upon the fact that none of their deposit methods have the ability to deposit more than $1,000 at one time. Either way, if you deposit $1,000, you'll receive a solid-sized bonus of $1,800 to go towards your slots gaming.

Two great things about this promotion are that there are no rollover requirements or limits on withdrawals for these bonus funds. This is very rare to see for an offer like this, and it makes it very attractive. If you're going to play slots at Captain Jack Casino, make sure that you use claim code "JACKS180" when making your deposit.

All Games Bonus

For those of you interested in more than just slot games, you'll want to look at their all games bonus. With this offer, you can earn a nice 250% bonus on your deposit. The bonus funds from this promotion can be used on any of the casino games at Captain Jack Casino.

As with the slots bonus, this all games bonus also carries a minimum deposit of $30 for your deposit to qualify for the match. As well, the maximum deposit is $1,000. That means that if you deposit $1,000, you'll receive $2,500 in the form of bonus cash.

This particular offer does carry a 30x rollover requirement. I'm not surprised to see this based on the size of the deposit match. However, this rollover requirement is pretty standard for this style of bonus. If you'd like to take advantage of the all games bonus from Captain Jack Casino, merely use claim code "JACKS250" when making your website deposit.

Before you claim any of these bonus offers described above, I'd suggest that you take the time to read the fine print. It's always worth checking the terms and conditions before you claim any bonus funds. By doing this, you'll make sure that you don't end up getting surprised by how the bonus functions.

Overall, I'm pretty happy with the bonuses that Captain Jack Casino offers. There is no doubt that they give their clients the ability to earn some crazy amounts of bonus cash. My only real suggestion for them would be to bring in even more offers. With just three promotions at this time, they have less than what I'm used to seeing from the average online casino. By offering more bonuses, they'll give their clients even more chances to earn bonus funds and get excited about playing at their casino.

VIP Program

If you're a big bettor, then you might care to learn more about the VIP program that Captain Jack Casino provides their best clients. From the looks of it, their VIP program has five different levels of rewards. As you work your way up the ladder in their VIP tiers, you'll get more excellent perks and benefits. Some of the coolest things that I saw their VIPs get are personal account managers, monthly insurance, and VIP hosts.

Unfortunately, Captain Jack Casino doesn't clearly spell out what it takes to become a VIP or how you can move up the tiers in their program. However, if you think that you might qualify, you can always reach out to their team and ask them what they need from you to make it happen. If you have the chance to join their VIP program, it looks like the benefits will make it well worth joining.

Mobile Compatibility

Another area that I investigate is the mobile compatibility of an online casino that I'm reviewing. In today's age, it's important to me that an online casino provides a mobile-friendly website to their clients. By doing this, the site will ensure that their clients can wager using their tablet or phone from anywhere.

With that in mind, I turned to my mobile device to see just how well Captain Jack Casino scores in this department. Below, I'll fill you in on what I found when I tried accessing their mobile website.

Mobile Casino

First up, I tried utilizing their website with my tablet. Luckily, as soon as I typed in their URL, it took me immediately to a mobile version of the site that fit the screen on my tablet like a glove. Next, I accessed the site from an Android and Apple phone. Once again, the mobile version of their website pulled up and fit each of the screens in perfect proportions. It's rather clear that Captain Jack Casino has been built with a stellar responsive design that helps it to fill mobile device screens correctly.

The look and feel of their mobile website was excellent. Using their mobile layout, I was able to move quickly about the site without any struggles. Their development team has done an excellent job of making the site super user-friendly.

One thing that I noticed was that their mobile version of the website doesn't offer all of the same games as their regular website does. This is a big drawback to me, as it limits their clients looking to use their mobile device to play. From what I can tell, more than 50% of the games that they provide are not available on their mobile version of their website.

However, the games that were available on the mobile platform looked good and worked well. The graphics and the sound quality were all excellent. I had no trouble sorting out how to play the games and control them.

Overall, I'm mixed on the mobile compatibility of Captain Jack Casino. Don't get me wrong; I love the fact that they have a mobile version of their website. However, I hate that they don't offer nearly all of their casino games to their mobile clients. Hopefully, they'll consider adding in more games to their mobile lineup soon. If they can do that, they'll have a very formidable mobile betting platform.

Customer Service

The last area that I dug into at Captain Jack Casino was their customer service. I always make it a point to review a site's customer service to see just how good they are at taking care of their clients. While you might not realize it at this moment, you'll always want to work with an online casino that offers quality customer service so that you're taken care of when you have an issue or a question.

Shortly after getting onto the website for the first time, I was immediately impressed with what I saw relating to customer service. The first thing that caught my eye was that they provide support to their clients around the clock. Unlike many other online casinos that only offer support during select hours of the day, Captain Jack Casino makes sure that someone is always there to assist you. I love this since it helps me rest much more relaxed knowing that I'll have someone to help, even if it's the middle of the night.

The other thing that I liked about their customer service is that they give clients three easy ways to reach them. What's great about this is that it should be convenient for folks to reach them using the method that works best for them. As you'll see below, you can utilize live chat, telephone, or email to contact the Captain Jack Casino support team.

The contact method that got me the most excited was their live chat functionality. As soon as I got on the site, I noticed that they had a clear call-out to their live chat support in the bottom right-hand corner of every page. I love to use live chat since it tends to provide the quickest response of all contact methods. As well, it's great to be able to get your questions answered right there on the website.

While I performed my review, I ended up contacting their live chat support team on many different occasions as questions came up. Every time that I tried it out, I was impressed with just how fast I was connected to an agent. Not only was I joined quickly, but I also received excellent answers and guidance from their team. Overall, it was a fabulous experience using their live chat functionality. To contact their squad using live chat, just click on the live chat button located in the bottom right-hand corner of any webpage.

If live chat isn't for you, another option is to call into their support center. Calling in can be a great way to reach them when you have a more severe or pressing issue. It's also great for folks that feel more comfortable speaking to another human on the phone. Either way, this option is available if this is how you'd like to contact Captain Jack's support.

I also made sure to call their support center on some occasions. I even tried calling during early morning hours to test their 24/7 support claim, and I found the line staffed by a helpful team. My experience with their telephone crew was equally as good as the live chat one. When calling in, I was connected with an agent in a minute or less on each occasion. If you're looking to call Captain Jack Casino's customer service team, I've provided their toll-free phone number below for your convenience.

  • Captain Jack Casino Phone Support: 1-888-288-2939

The other contact option for contacting their support team is to use email. If you're not in a rush to get help, this can be an excellent option for you to use. I tend to use it for items that are not as pressing or important. If you've got something that is more urgent or critical, live chat or telephone support is probably your best bet.

One of the things that I noticed on their site was that they advertised that all emails would be responded to within 12 hours. Of course, I decided to put that claim to the test to see if they stood behind that or not. To my surprise, I received replies to all of my emails on average within just six hours. This response time is excellent compared to many other online casinos out there that can take a day or two to get back to folks. Along with their fast response time, the quality of the help from their team was once again stellar. I've provided their support email address below if you're looking to contact their team using this method.

As a whole, I'm very impressed with the customer service that Captain Jack Casino provides their clients. Thanks to their winning combination of 24/7 support and three different contact methods, they've made sure that their clients are taken care of. Based on my experience with their support team, I have no reason to expect that you won't also receive top-notch customer service support.

Summary

To help wrap things up, I wanted to highlight the highs and lows of Captain Jack Casino. When it comes to highs, there are plenty of them. Most notably, there is the vast variety of RealTime Gaming casino games which provide top-notch video and gaming quality. Along with that, they also have a great user interface and stellar customer service.

However, some areas of the site could be improved. The most significant area for improvement for them is in the live dealer casino game space. Since they don't currently offer any of these games, this is one big hole in their online casino. Outside of that, I covered a handful of other much smaller improvements that they could make to help improve their casino for their clients. It's worth pointing out that I feel like the positives on their website outweigh the negatives.

Captain Jack Casino is an excellent online casino. If you're looking for a great online casino with a good variety of games, this might be the one for you. The only folks that might not like this online casino would be players looking to have live dealer game options. Unfortunately, those are not an option on Captain Jack Casino at this time. Check it out for yourself and see if you feel like this one might be the right fit for you.

FAQ

To wrap things up, I've gathered up some of the most common questions that I get relating to Captain Jack Casino. Be sure to scan these if you've still got some unanswered questions at this time. Hopefully, these will help you close any remaining loops.

Can I play the games for free at Captain Jack Casino?
Yes. One of the things that I really liked about their casino is that you can play the games for free. Thanks to this setup, it's straightforward for you to test drive the games to see if you like them before you have to wager real money on them.

Even better, Captain Jack Casino lets you play the games for free on their website without having to register for an account. This makes it super convenient and fast for you to get a feel for their games. I'm a huge fan of websites that allow this since it removes all of the hassles. Just head to their website, click on the game that you want to test drive, and you're all set!

How quickly could I be up and running on Captain Jack Casino?
The sign-up on Captain Jack Casino was very painless. Compared to other online casinos, it took me about the same amount of time that I consider to be average. In total, I might have spent no more than three minutes signing up for the account. Then, after using a credit card to make my initial deposit, I had funds in my account ready to wager within another couple of minutes. If you're itching to get started now, you'll be up and running before you know it!
Does Captain Jack Casino offer a download version of their casino?
Yes! If you prefer to work on a download platform as opposed to the website itself, that's an option with Captain Jack Casino. All that you need to do is download the software from their website. Missing their prompts for the download on the site is impossible. Once you get this downloaded, just log in, and you'll be ready to rock. Based on my experience with their download version, it looked like and worked just as well as the website itself did.
Is Captain Jack Casino the best online casino for me?
Unfortunately, I can't answer that one for you, as I don't know all of your specific needs. If you skimmed the previous sections relating to the games and deposit options, you should circle back up and check those out. Ultimately, if they offer the types of games that you like and provide deposit methods that work for you, then this is one for you to consider. Don't forget that you can play all of the games for free without needing to sign up for an account. That way, you can quickly see what you do or don't like about their online casino.

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