Casilando Casino Review
Casilando is a new online addition from a well-respected ownership group. Between the casino and live casino, you're looking at 500 different games from a combined collective of software providers. The progressive jackpot section is relatively large, and the mobile casino is impressive in both design and game availability.
So, here's the scoop about this four-star rating. It probably should be higher as this is a good casino with a quality service provided. However, the nondisclosure of banking information and the inability to receive that information from customer service has prompted us to lower our rating in the banking and customer service areas. Aside from those two things, this is a well-respected ownership group that puts forth a well-designed site with a lot of fun game options including some harder to find selections.
There is a broad range of slots and table games that will be very appealing to most casino players. Video poker is limited, and there are also a few specialty games but not many as they're mainly scratch cards.
We're giving low marks in this area simply for the fact that potential customers have no idea what the financial program is with this site. There isn't a banking page or list of minimums, maximums, and turnaround times available for review. We also have no idea if any fees are assessed for withdrawals or deposits.
We don't think it's necessarily a bad thing to have limited promotional offerings but the 35 times rollover that applies to the welcome and reload bonuses on both the deposits and withdrawals combined takes away from the reward aspect of it as it's hard to meet that high of a requirement.
On the one hand, you have a quick response and a polite agent. But, on the other, the answer is vague. That's what we experienced with the customer service department, so we had to give a middle of the road rating in this category.
We like the mobile casino and may even enjoy the interaction with it more than the full website. There are better search functions available in the smaller format, and it's easy to navigate and place bets on smartphones and tablets.
Overview of Casilando Casino
If you search for Imperium Network Solutions online, you'll see some great feedback posted. It's a reputable company with a network of internet casinos. The licensing is through Curaçao as well as the UK Gambling Commission and is held under Caddell Limited N.V.
Players from the United Kingdom seem to be targeted first and foremost, but this is a global site for players with just a few noted exceptions below. Financial methods like DotPay for Polish customers enable everyone, regardless of location, to easily fund their betting account.
- American Samoa
- Lao Peoples Democratic Republic
- North Korea
- Northern Mariana Islands
- Papua New Guinea
- Sao Tome and Principe
- Sri Lanka
- United States
- United States Minor Outlying Islands
- Virgin Islands (U.S.)
There isn't a posted menu of financial options that players can use for deposits and withdrawals. There are some logos at the bottom of the homepage so you can figure out some of the alternatives, but specific turnaround times and any fees that may be imposed are a mystery. There is a two-day internal processing before the payout turnaround time begins and that extended timing seems to be the one area of dissatisfaction from actual customers of this service.
We're looking at the name Casilando with "kings and queens" in the logo, and some of the verbiage particularly references the kingdom and its finest knights and maidens, but that's about the extent of the royal lineage here. It doesn't seem to make sense to have various cartoon type characters in the homepage sliders when a royal portrayal is a goal. That's not to say that this isn't a nice looking site and it is somewhat different with a bright lime green accenting color that pops out at you. The text is easy to read, and the graphics are top-notch, but the royal aspect isn't really shining through clearly.
34 Progressive Jackpot games are housed in a dedicated area for players looking for big money potential. We're not just talking a few thousand here, as these are substantial amounts that are up for grabs. Well-known Microgaming slots like Mega Moolah, Major Millions, and its lower denomination Tunzamunni are available as well as some other fun and different themed games like The Naked Gun with a currently posted prize of over $840 thousand or Mega Fortune sitting at over 2.4 million. 11 of these jackpot versions are also available in the mobile casino including some of the millionaire-makers.
Bonuses & Promotions
As Casilando states in its About Us section, it focuses on a small number of promotions with more value rather than inundate players with a huge list that isn't as appealing.
There is a welcome bonus, one reload bonus, and a seasonal promotion in addition to the regular Loyalty program and on-going Refer a Friend program.
Let's talk about the dreaded eight-letter word "rollover" as it applies to both the bonus reward plus the deposit combined, and it's 35 times which is not necessarily unheard of with many online casinos, but it does lean toward the high-end especially with the deposit factored in as well.
If you're not entirely comfortable with how these bonus programs work, in the case of this program, the welcome bonus is a 100% match. So, if you deposit £50 and you receive £50 in a matching award, you now have to take the £100 total and play it through 35 times. If you play slots, they provide the most benefit toward meeting these requirements as your full bet counts. Playing slots (and not jackpot games), you would need to play £3,500 through before you can cash out anything from your betting account.
Now, let's take into consideration some other games. This service is a bit more generous than some others in that it allows for that same 100% contribution that slots provide on virtual scratch cards, super hi-lo, winners wheel, six ball, and hi lo money spinner. But, if you play progressive jackpot slots, you get no contribution at all, and table games come in at 10%, poker games at 5%, and some other games listed in the promotional area apply 20% of wagering to the overall requirement.
It's always best to really understand these types of offers before accepting anything so that you don't lose out on potential cashable winnings. However, if you're registering so you can play for as long as possible, these matching offers can certainly help to extend the play time.
We've just given you a glimpse at the conditions imposed on this welcome package. The 100% bonus is subject to the 35 times play through, but we do need to caution Neteller and Skrill users to make sure you don't accept this gift by mistake. Skrill and Neteller users are exempt from receiving it, and casilando.com makes it clear that winnings will be confiscated if the bonus is issued in error.
As far as the free spins, the first ten are unlocked after registration, and upon the first deposit, you receive 90 more that can be played on Starburst, Joker Pro, Pyramid: Quest for Immortality, Steam Tower, or Fruit Shop.
Just as the matching bonus reward has the 35 times wagering requirement, any winnings from free spins also need to be played through 35 times as well, and there is a cap on the overall amount you can receive from free spins depending on the program and when you play.
While this is a very similar program to the welcome bonus, the matching percentage is only 50% for this one, but you can claim up to $250 in rewards cash. Additionally, this bonus comes with 20 free spins that are good for the Aloha! Cluster Pays game only.
We always like when a site tries to be more unique and offers something outside of the deposit match programs. With this particular offer, players who deposit at least €20 during the promotional period can earn football draw tickets for every €20 in cash wagering. Ten official kits are being given away weekly but, there are a few other prizes up for grabs as active players participating in this promotion can earn 50 free spins the day after they make a deposit. Also, you're a lucky kit winner, but you're not really jazzed about football, you can swap the prize for $100 in cash.
If you've ever placed a bet online before, we're pretty sure you're familiar with loyalty points programs. All players are automatically opted in and earn points directly based on wagering. So, you could say that your cash converts to points and then you can eventually redeem those points back for cash. Loyalty programs can come with all kinds of different perks as well like special bonuses, random free spins issues, and other prizes up for grabs.
This is a simple flat fee program for any friend referrals that a currently registered player makes. Many of these types of programs offer a percentage of the friend's first deposit, but Casilando's gives a $10 bonus for each friend regardless of what he or she transfers into a betting account.
How Will You Get Money Into Your Player Account?
Honestly, that's a good question to ask because, for whatever reason, this casino likes to keep their banking a secret. You won't find a banking or deposit menu item where you can peruse your options. You will see some logos at the bottom of the homepage but, in our experience, those aren't always accurate. We've seen many casinos include a Bitcoin logo without any Bitcoin payment option in their cashier area.
We did contact one of the casino's customer service agents through the live chat service for some information, and we do have to say that, although he was pleasant, the information provided was still rather vague.
What we did find out is that the minimum deposit is €20 and the minimum withdrawal is €30. For payouts, there is a two-day internal processing period and then up to five days for a wire transfer.
That's all of the information we were able to obtain. We asked about fees and didn't receive a response, so we would advise anyone thinking of registering a player account to contact customer service with the exact method of payment to be used and then try to get all of the details based on your location and financial method.
Here are the payment methods listed at the bottom of the homepage:
OchaPay is a prepaid payment method based out of the United Kingdom. It's an e-money voucher that keeps a bank account and card details private.
DotPay is a Polish payment method that facilitates online bank transfers and allows for web and app one-click mobile payments.
Again, there may be fees that accompany deposits or withdrawals, but they aren't posted on the site for users that aren't already registered as active players.
It's outstanding collection of slot and table games from a collective of gaming software providers, so you're not tied down to just one type of slot or table game. You get a different flavor depending on the games you choose. The table games are also diverse enough although there are multiple tables available for the same game. Video poker is the one area that could use some more variety and quantity. The poker variations are basic, and there aren't that many of them.
The quality is there but we almost like the mobile experience better than the full site.
We'll segue right from the quality into the 325 game mobile casino that presents even better than the full version. There is a slight lag time in the loading of the games, but we can easily overlook that as the site is well designed and well stocked. On the mobile version, you can also search for titles based on software provider whereas we couldn't locate that option on the regular website.
Amaya, Aristocrat, Big Time Gaming, Blueprint, Elk Studios, Evolution Gaming, Foxium, Leander, Lightning, Merkur, Microgaming, NetEnt, NYX, Rabcat, Thunderkick, WHG
The slots are more modern video-type versions with a lot of popular, well-known titles. You'll see from the software list, though, that some boutique companies shake things up with some lesser-known versions that make it fun for slot players who want to try out something new.
- Jurassic Park
- Game of Thrones
- Lara Croft Tomb Raider
- Jack Hammer 2 Fishy Business
- Green Lantern
- Dead or Alive
- Jack and the Beanstalk
- Gonzo's Quest
- Immortal Romance
- Casper's Mystery Mirror
- King Kong Cash
- Hong Kong Tower
The progressive area is one of the most impressive in this casino as many of them are top paying versions. Yes, there are a few games that are currently listed below 10K, but most provide for some very big prizes if you're lucky enough to get the right spin. The amounts we've noted will, obviously, change. They're the currently listed payouts at the time of this writing.
- Mega Fortune: $2.4 million *
- Divine Fortune: $73K *
- The Naked Gun: $841K
- Major Millions: $712K
- Mega Moolah: $2.8 million *
- Wu Xing: $841K *
- Hall of Gods: $2.9 million
- Arabian Nights: $3 million
- Apollo God of the Sun: $62K
- Tunzamunni: $87K
* available on mobile as well
With such a nice selection of slots and table games, we were a bit disappointed with the video poker section as it shows more than six titles, but they're duplicates that whittle down to just six different games.
- Jacks or Better Poker
- Jacks or Better Double Up
- Aces and Eights
- All American Double Up
- Deuces Wild Double Up
- Joker Wild Double Up
Scratch on the website, scratch on mobile. This section is available in its entirety in both formats.
- Irish Eyes 2
- Genie Wild
- Oil Mania
- Big Foot
- The Snake Charmer
- Barbados Bingo
- Reely Bingo
- Virtual Champions
- Virtual Soccer
- Virtual World Cup
There are plenty of tables, but some are duplicates of the same game.
- Classic Blackjack Gold Series
- Single Deck Blackjack (low and high)
- Blackjack - various version
- Double Xposure (low and high)
- European Blackjack Gold Series
- European Roulette Gold Series
- American Roulette
- European Roulette
- French Roulette (low and high)
- European Roulette
- Roulette Master
The mobile casino is set up a bit different and doesn't break out into blackjack and roulette but, rather, it includes all table games and video poker in one area.
- Roulette Touch
- Three Card Poker
- European Roulette Gold Series
- Classic Blackjack Gold Series
- American Roulette Gold Series
- European Blackjack
- Atlantic City Blackjack Gold Series
- Blackjack Classic
- Aces and Eights
- Ultimate Texas Hold 'em
There's plenty of live dealer action for players who prefer some human interaction when they sit down at a table. Different table limits are available for most all of the games.
- Three Card Poker
- Casino Hold 'Em
- Live Roulette
- Common Draw Blackjack
- Dream Catcher
- VIP Roulette
- Automatic Roulette
- Caribbean Stud Poker
- Baccarat Live
- Blackjack Live
- Contact Email: email@example.com
- Contact Phone: n/a
- Live Chat: available 24/7
We do need to make a note of our customer service experience as it was somewhat confusing. We contacted the casino using the live chat and, first of all, it was answered immediately. The entire conversation was pleasant and the agent extremely polite. However, our question about banking options was never completely explained.
The reason we contacted customer service was to get all of the information on banking options available to clients as there is no dedicated banking page posted for potential players to review. That, in itself, is a bad service move. You're selling a service that 100% involves moving money in and out of a player's account so why wouldn't you let your customers know how they can do just that? It doesn't make sense to us. It's keeping part of the service a secret.
Anyway, we wanted to get some answers to share with you but received some vague responses. We were told that the minimum deposit is €20. Then, although we never asked, we got a lot of information on bonuses, how to use them, and what the withdrawal requirements are in conjunction with bonus rollovers.
OK. We didn't ask, but it's nice to receive some supplemental information.
So, after the multi-paragraph response, we thought that some details would then be provided in answer to our original question, but that wasn't the case. We went back and asked about fees, and that issue was virtually ignored. We were told that the withdrawal turnaround time was two days for internal processing and then five days for wiring the money. There was no mention of other payout methods or, once again, any fees or absence of them.
Despite our difficulty with the whole royal "king and queens" theme, casilando.com is a nicely designed website that should appeal to both recreational and more high rolling slot and table game players.
Slot players who specifically look for those big progressive payout games will love the collection that's hosted in the dedicated jackpots area as the money is there and the diversity in games is also present.
The current jackpot amounts also scroll across the top of the homepage, so it is exciting for players to see that slots can potentially pay out such significant amounts of money.
The other gaming sections are also appealing as they combine some really well-known titles with some other fun but harder to find games. The mix of both is a win-win in our book.
Table games are plentiful, and the live dealer casino is a relatively good size. We mentioned recreational and high roller players, and it's apparent that they're both well accommodated in the table game area where there are both high and low limit tables clearly marked.
As far as bonus programs go, you may disagree us here if you're a match bonus aficionado, but we like that there aren't a ton of reload bonuses. Once a week is more than enough to accommodate most people without going over the top with too many things that just serve to confuse players with all kinds of different wagering requirements. Streamlined is better and this casino does well with it.
The seasonal promotion with the football kit giveaway is a nice touch, though. Players can have a better chance of winning through extended game play rather than a deposit after deposit requirement for participation.
All in all, we like this casino and think that its central service is top-notch. However, we have two main areas of concern being the nondisclosure of their banking setup and customer service's hesitation to go ahead and reveal that information to potential players. This isn't the first site to do this, but we just don't understand it. They're selling a service, so they need to let people know exactly what's included in that service.
If you can track down the banking information that you need to get your new player's account funded and, hopefully, subsequently receive a payout, this casino could be a winner. It's well-designed and the selection of games, especially progressive jackpot slots, is superior to many of its competitors. The mobile casino is equally, if not more, impressive. It's one of the better ones for players on the go.