A Complete Review of Casinoland Online Casino

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As with every casino review on this site, I'm going to leave no stone unturned when it comes to Casinoland.

If you're pressed for time, you might just want to scan the "ratings breakdown" section directly below because the rest of this review will get into every little element of the site, including bonuses, game quality and variety, customer service, website usability, the mobile casino, and a lot more into the bargain.

The thing which first caught my eye at this casino was the sheer range of slots available. It's definitely focused primarily on those who like to spin the reels, so I was excited to know more about that particular section since slots are my primary objective when I play. I was also keen to learn more about the welcome bonus, which rewards multiple deposits and is valued at £800.

As with every review you'll read here, this one isn't going to pull any punches. This site prides itself on telling the plain truth, not accepting any incentives to change a bad review, and keeping you well away from crummy casinos.

Let's get started!

Ratings Breakdown

Overall

This is a sold "all-rounder" offering a fantastic range of games, decent bonuses, and a fair rewards program, and it's all backed up by superior customer service.

There are a couple of small things which could be improved, such as the mobile app and the wagering requirements on the bonuses, which are higher than average. In fact, more and more casinos are doing away with wagering requirements altogether, so I advise Casinoland to get on this train ASAP.

If I had to sum Casinoland up in one word, it would be "solid." There's no single area it fails in. There are just a few little tweaks needed to take it to the next level.

Game Variety

It's difficult to find fault with the range of games at Casinoland. About the only thing I could say is that a few more video poker titles wouldn't go amiss.

One thing I'll compliment this site on in particular is the range of virtual table and card games. Regular readers know I'm a fan of those, so I'm glad to see baccarat, blackjack, roulette, and several poker variants offered.

The live casino is also "complete" in the sense that there are no games missing. All the major bases are covered, and this casino will offer something for everyone.

Banking

I always praise online casinos when they make it easy to get your money out by offering more than a few banking options. Casinoland does this, offering eight ways to get what's rightfully yours, including same-day payouts via web wallets like Neteller and Skrill.

Most casinos have withdrawal limits, and Casinoland is no exception. You'll be able to withdraw £5,000 per day if you win big here. That's huge compared to some other casinos, some of which offer weekly withdrawal limits in this range.

Best of all, I like that the deposit and withdrawal methods are fee-free.

Bonuses

There's nothing wrong with the bonuses at Casinoland; it's just that I'm not overly impressed with them.

£800 is no small stack of cash, but the 40x wagering requirements on it do taint it slightly. It's good that there are weekly free spins, but again, 40x on anything you win is going to make it tough to get that money out.

The rewards for loyal players fare much better, though. Once you reach silver level, the wagering requirements drop to 20x, and then down to 1x at gold and platinum levels. This is more like it!

Customer Service

I'll give a casino props where props are due, and in Casinoland's case, its customer service is excellent.

The first great thing is that it's available 24/7. The second thing I like is that the options include a telephone hotline. The third and final thing is that the responses are quick, and the agents are super helpful.

I was even surprised when the customer service agent told me not to bother with the app, as the mobile flash site was much better. That's honest, and that's how customer service should be done.

User Interface

It's rare that I give a perfect score for anything, but Casinoland's website is as close to flawless as it gets.

Everything is eye-catching, the menus and tabs work perfectly, login is quick and easy, and there are a few extra touches such as the ability to add games to your favorites and to play random games.

It's the little things which count, and Casinoland seems to know this. This goes for both the desktop and mobile sites. I encountered no problems whatsoever on either.

Mobile Compatibility

The flash site works great on any device. All you have to do is visit the website on Chrome, Safari, Firefox, or whatever browser you're using, and log in.

However, while the app is decent, it could be a lot better. Even the Casinoland rep I spoke to advised me to play on the flash site rather than download the app due to the limited range of games.

I appreciate the honesty, but clearly, Casinoland has some work to do in this area.

An app isn't a deal breaker for me since I don't download them anyway, but it might be for you.

The Basics About Casinoland

Casinoland holds three gaming licenses from the UK Gambling Commission, Malta Gaming Authority, and Curacao iGaming. I'd be happy with one of these, but all three together gives me every confidence that this is a legit casino.

Better still, this is an MT SecureTrade brand. If you don't know who they are, let's just say they run some of the most successful casino sites on the web, including GUTS and Dunder. It's always good to be in the hands of an experienced operator since they're far more likely to run a tight ship and hence a safe, secure, worthwhile casino.

While MT SecureTrade itself has been around for a while, Casinoland just came online in 2015. That's not exactly brand spanking new, which means we can learn plenty from existing player opinions. From what I can gather, most of them are satisfied. Of course, there's the odd conspiracy theorist yelling "Casinoland stole my money!" on some forums, but you get them with every site.

Casinoland does have some restricted territories. You won't be able to play here if you're from:

  • United States of America
  • Afghanistan
  • Algeria
  • Belgium
  • Bulgaria
  • Comoros
  • Czech Republic
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
  • Greece
  • Greenland
  • Guam
  • Holy See (Vatican City State)
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Jordan
  • Democratic People's Republic of Korea
  • Kuwait
  • Libya
  • Malaysia
  • Myanmar
  • New Caledonia
  • Nigeria
  • Pakistan
  • State of Palestine
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovenia
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sudan
  • Syria
  • The Faroe Islands
  • Turkey
  • Western Sahara
  • Yemen

The Casino

I don't want to give too much away at the outset, but let's just say that if you've played at any of the other casinos run by this group, you'll already have an idea of what to expect.

Casinoland has a British theme, with a British bulldog wearing an eyeglass standing in front of a London skyline as its main header. It's a slick site which works well on all devices, and it's intuitively easy to navigate around and use.

A world-class website is usually an indicator of good things to come, but not always so. In the rest of this review, I'll be picking apart Casinoland piece by piece to see if it lives up to the initial positive image it creates.

Let's take a look at the games first.

Game Variety

Casinoland provides a good "all-round" range of games covering most bases. Whatever you're into, there will be something for you here. If you're a general player who likes a little of every type of game, the selection may be ideal for you.

Slots definitely make up most of the games here, with 437 games available in total. Keep in mind that new additions are being added as they come out, so that number will grow as time goes by.

There are eight variants of blackjack, 14 variants of roulette, two versions of baccarat, four poker games, one game of super wheel, and seven video poker games in the virtual casino. That doesn't even include the live games.

There are 26 live games, although most of them are variants of blackjack and roulette. I'll cover more about these in a section below.

As you can see, every type of player is catered to. There's that MT SecureTrade experience shining through!

Audio/Video Quality

Most of the games at Casinoland are pretty standard in terms of quality, which is to say they are problem-free, load quickly, and are what you would hope for. They're provided by NetEnt and Microgaming, so experienced players will already know that means world-class.

There are a few cool extra features I like built into these games. You can add them to your favorites by clicking the heart icon, can choose your betting "range" (see below), and if you fancy a little novelty, you can click "random game" at the side of the screen to be taken to exactly that.

Regarding betting ranges, there are three "levels" you can choose from:

  • You can play at the low end from £0.10 - £5
  • You can take things up a notch and play from £1 - £40
  • If you're a high roller, you can play from £25 - £500

It's nice to have this option, as it can help you keep things in control and can make sure you don't accidentally place too big a bet, something which has happened to almost everyone at some point.

I will say that two of the games didn't load correctly the first time on my Mac, but after updating Flash, I had no further problems. Make sure you have the latest version of Flash installed.

Software

Casinoland offers games from multiple reputable software providers. If you see one you particularly like on this list, you can search for games by software provider, which is a nice feature.

Software providers include:

  • NetEnt
  • Microgaming
  • IGT
  • WMS
  • Play'n GO
  • NYX Gaming
  • Quickspin

I don't see a single name on that list I have any concerns about. They're all top-level game providers.

Slots

Have you ever won a jackpot while playing slots online?

If so, you'll already know why so many players head straight to the video slots section of any casino they play at. There are few feelings in the world which compare to a big win (okay, skydiving definitely tops my biggest Mega Fortune win, but that's about it), and I fully admit that the rush can leave you hankering for more.

Any casino which provides a subpar range of slots loses me as a player. I'm glad to say Casinoland stands a good chance of keeping me around for the long run since its range of slots is awesome.

The slots here cover everything from classic games to the latest progressive jackpot games. If you take a quick look at the software providers list above, you'll probably already be able to figure out that these games are top-notch in terms of quality.

You can use the search filters to highlight the progressive jackpot slots if you're after a big win. I always take the time to check these out at any casino, and lots of the "big name" games are available here. Check out the list below for some suggestions.

I recommend playing the following:

  • Cosmic Fortune (progressive jackpot)
  • Wheel of Fortune On Tour
  • Baywatch
  • Family Guy
  • Siberian Storm
  • Cleopatra
  • Immortal Romance
  • Highlander
  • Jurassic World
  • 108 Heroes
  • Lost Vegas
  • Hellboy
  • Jungle Jim El Dorado
  • Mega Fortune (progressive jackpot)
  • Playboy
  • Football Star
  • Terminator II
  • Thunderstruck II
  • Break Da Bank Again
  • Asian Beauty
  • Rugby Star
  • Hall of Gods (progressive jackpot)
  • Twin Spin Deluxe
  • Butterfly Staxx
  • Planet of the Apes
  • Starburst
  • Guns n' Roses
  • Koi Princess
  • Gonzo's Quest
  • Dead or Alive
  • Hugo II
  • Mystery Joker 6000
  • Viking Runecraft
  • Grim Muerto
  • Fire Joker
  • Pimped
  • Gold Lab
  • Spinions Beach Party
  • The Wild Chase
  • Mega Moolah (progressive jackpot)

You won't be able to play any of these slots without first creating an account. Even when you have done so, there's no "demo mode." You'll need to play for real money from the start.

As with the table games, you can click the heart icon to add any game you like to your favorites. This is a specific tab on the game menu, so you can easily locate the games you add there at any time.

Again, there's the option to click "Play a random game" if you're getting a little bored or want the thrill of not knowing what's coming next.

Video Poker

It's no secret that video poker is the game of choice for "serious" gamblers.

That stands to reason since many of these games have the lowest house edge. In fact, the right video poker variant, played with the right strategy, can return more than 100% over the long run. Deuces Wild is one example of that.

Since you're playing online, you can even download a video poker cheat sheet and use that as a guide. There's nobody watching to kick you out for doing so, so you might as well if you feel you need it. Just be prepared to grind it out and play for a while.

The video poker selection at Casinoland is quite limited, but there are enough options to satisfy most casual players. I'd class the selection as decent. Your options include:

  • Aces and Eights
  • All American (Multi-Hand)
  • Deuces Wild (Multi-Hand)
  • Jacks or Better (Multi-Hand)
  • Joker Poker (Multi-Hand)

These games are provided by Microgaming, NetEnt, and Play'n GO, which means you can expect a quality gaming experience. Games load quickly, play smoothly, and don't freeze or boot you out randomly.

Bets start at £1 if you're playing for small stakes and go as high as £50 in some games.

Table Games

I've made it clear in several other reviews that I'm one of the dying few who actually prefers virtual table and card games to live dealer versions.

Don't get me wrong; when I'm in the right mood, I like playing blackjack against gorgeous blondes and bubbly brunettes as much as the next person, but sometimes it's nice to just switch off from socializing, put on some music, and play some roulette in private.

For those who agree with me, you'll be happy to know that Casinoland offers a comparatively excellent range of digital table and card games.

The following games are available in the virtual casino:

  • Classic Blackjack
  • Blackjack Pro
  • Pontoon Pro
  • Blackjack Double Exposure
  • Single Deck Blackjack
  • Atlantic City Blackjack
  • Perfect Pairs Blackjack
  • Hi-Lo
  • Classic Roulette
  • Diamond Roulette
  • Premier Roulette
  • English Roulette
  • French Roulette
  • European Roulette
  • American Roulette
  • Monopoly Roulette
  • Baccarat Pro
  • Punto Banco
  • Casino Hold'em Poker
  • Oasis Poker
  • Red Dog Poker
  • Texas Hold'em Poker
  • Super Wheel

The majority of these are provided by NetEnt, with a few brought to you by Play'n GO and Microgaming. In any case, the games are basically flawless, as you would expect from operators like these who basically created online casino gaming.

As mentioned above, you can select your betting "range" depending on your budget before playing any game. You will also be able to mute the cheesy music and dealer voice commands and will have the option to "play a random game" as well.

I'm very satisfied with the options and the quality of the virtual table games. Almost every major game is offered, and it's especially good to see the poker variants in the mix.

Live Casino

Casinoland offers a full suite of live games powered by Evolution Gaming. The experienced among you will know exactly what that means - the best live dealer games on the web.

Your options include:

  • Baccarat
  • Blackjack
  • Casino Hold'em
  • Roulette
  • Dream Catcher
  • Three Card Poker
  • Ultimate Texas Hold'em

Again, this is a well-rounded selection of games which ticks all the important boxes. Bets start at just £0.10 in some games (e.g., roulette) and go all the way to £5,000 for the high rollers (e.g., Three Card Poker).

Banking Options

I'm glad to report that there are plenty of ways to both make deposits and get your money back out at this casino. This always wins me over, since there are far too many unscrupulous operators who will take your cash any way they can get it but will then give you a few (usually slow) ways to get your money back.

It's also good to see that there are no fees associated with any of the deposit or withdrawal methods.

Deposits

Visa/Mastercard

Min Deposit: £10

Max Deposit: £5,000 Fee: £0

Turnaround Time: Instant

Skrill

Min Deposit: £10

Max Deposit: £5,000 Fee: £0

Turnaround Time: Instant

Neteller

Min Deposit: £10

Max Deposit: £5,000 Fee: £0

Turnaround Time: Instant

Trustly

Min Deposit: £10

Max Deposit: £5,000 Fee: £0

Turnaround Time: Instant

Paysafe Card

Min Deposit: £10

Max Deposit: £250 Fee: £0

Turnaround Time: Instant


Withdrawals

Visa/Mastercard

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: 3-5 business days

Skrill

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: Same day

Neteller

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: Same day

Trustly

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: 1-3 business days

Paysafe Card

Min Withdrawal: £20

Max Withdrawal: £250 Fee: £0

Turnaround Time: 1-3 business days

Ecopayz

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: 1-3 business days

Instadebit

Min Withdrawal: £20

Max Withdrawal: £250 Fee: £0

Turnaround Time: 1-3 business days

Bank Transfer

Min Withdrawal: £20

Max Withdrawal: £5,000 Fee: £0

Turnaround Time: 3-5 business days


The terms and conditions state that the withdrawal limit is £5,000 per day. It's fantastic to see all fees waived on deposit/withdrawal methods. Major kudos to Casinoland for this.

Bonus Promotions

Casinoland offers a welcome bonus and a weekly free spins bonus. There's also a VIP program, which dishes out regular rewards to loyal players.

Let's take a closer look at these bonuses. As always, I'll shine a spotlight on the small print to see if they're actually worth taking.

Welcome Bonus

Casinoland rewards your first deposit and offers three reload bonuses for a total of four deposits matched.

  • Your first deposit is matched 100% up to £200
  • You can claim 50% on up to £200 on your second deposit
  • A 25% deposit match is available on your third deposit of up to £200
  • The final reload bonus is the same as the third, with 25% available on up to £200

In all of these instances, a £20 minimum deposit is required, and 40x wagering requirements apply. These are higher than average, which does take the competitive edge off this otherwise enticing welcome offer a little bit.

Also note that a £5 maximum bet limit applies when playing with bonus cash.

Players from Poland, Bulgaria, Greece, Hungary, Romania, Croatia, Ukraine, India, Pakistan, Indonesia, Russia, Czech Republic, Portugal, Slovakia, Latvia, and Thailand can't claim the welcome bonus.

This welcome bonus is valid for 30 days from the time you register your account.

Tuesday Spotlight Special Free Spins

Each Tuesday, in an effort to break up the midweek blues, Casinoland offers 50 free spins on the "game of the week" in return for a £50 deposit.

Again, 40x wagering requirements apply, and the maximum bet on any single spin is £5.

Casinoland VIP/Loyalty Club

It's always good to see a casino looking after its most loyal players, and if you play regularly or bet bigger amounts, Casinoland welcomes you to "The Club."

Much like many casino loyalty programs, this one has levels which you progress through as you accumulate points.

  • Bronze - You'll get 10 free spins at £0.10 per spin when you reach bronze level. 40x wagering requirements apply.
  • Silver - 20 free spins at £0.20 per spin is the reward for reaching silver level. 20x wagering requirements apply.
  • Gold - 6 free spins at £1 per spin is what gold-level players can look forward to. 1x wagering requirements apply.
  • Platinum - The highest level offers 8 free spins at £1 per spin. 1x wagering requirements apply.

I personally like the idea of getting free spins, especially the ones with no wagering requirements, although it would be nice to see some other rewards like prize draws thrown into the mix as well.

One thing I will give extra credit for is the visual way in which Casinoland enables you to track your progress. You will see a progress bar which fills up as you spin on slots. Therefore, you will know exactly where you stand with regards to triggering the next level.

Do note that loyalty points are reset every 30 days, so making your way through the ranks is a process you'll repeat each month.

Mobile Compatibility

I'll make an educated guess and say you're probably reading this on either a mobile phone or tablet. Am I right? Either way, in 2018, mobile casino players are now in the majority. In fact, mobile internet users are in the majority, period.

It makes sense. There are many benefits to playing on mobiles, such as the ability to play anywhere or anytime, extra bonuses for mobile players (sometimes), and the ability to download an app and play directly from your device.

There are a couple of downsides, of course, such as the smaller screen sizes and the potential for signal interruptions. These are usually far outweighed by the benefits, though.

So how does the Casinoland mobile casino measure up? Let's find out.

Mobile Casino

The mobile flash site looks almost identical to the desktop site in just about every way. The familiar British bulldog appears at the top, followed by a sticky menu with the various game categories, and lots of popular games laid out below that as colorful thumbnails.

One thing that's slightly different about this mobile casino as compared to many others is that the main site elements are found on a menu at the very bottom of the screen. Usually, things like your account, the help section, and promotions are found on a drop-down menu somewhere at the top of the site.

Navigating around the site is easy enough, and you'll find plenty of games to play, although there are fewer than are available on the desktop site. Your options include:

Slots

The full suite of video slots is available. There are hundreds to choose from.

Table Games
  • Classic Blackjack
  • European Blackjack
  • Single Deck Blackjack
  • Classic Roulette
  • European Roulette
  • American Roulette
  • Monopoly Roulette
  • Super Wheel
Video Poker
  • Aces and Eights
  • Aces and Faces
  • Jacks or Better
Live Games
  • Baccarat
  • Blackjack
  • Casino Hold'em
  • Dream Catcher
  • Three Card Poker
  • Ultimate Texas Hold'em

Mobile App Evaluation

The Casinoland app is available for iOS and Android devices. iOS users will need to be using iOS 8.0 or later; otherwise, it won't be compatible.

By Casinoland's own admission, the app is "very limited" as compared to the mobile flash site. A decent range of games is available, but nothing close to the number of games you can play on the mobile flash site is available.

Since these are the words of the customer service agent I spoke to, I didn't download the app myself. I'd advise you to stick with the mobile site. After all, if Casinoland itself says it isn't up to much, it probably isn't.

Customer Service

You can reach the Casinoland customer service team by three different methods. I'll give them a tip of the hat for this, as I always praise casinos offering a telephone helpline.

Email - If you click the "contact" tab on the menu, you will see message form. Enter your information into this and wait for a reply. I didn't use it myself, as I found live chat sufficient for my needs, but from what I can gather, replies can take anywhere from 6-12 hours, depending on how busy it is. It goes without saying that this should be used for non-urgent questions.

Live Chat - Live chat agents are available 24/7, and all you have to do is click the "chat now" button on the main contact page and enter your account details. I got connect to an agent called Arran within 30 seconds. He was attentive and made sure I had proper answers to my questions before ending the dialogue. This is refreshing, as too many casino agents just point you to the terms and conditions or give indirect answers.

Telephone - Casinoland really shines when it comes to this area. There are several helplines available, depending on which country you're from. The numbers are:

  • United Kingdom: +44 20 3769 6716
  • International: +44 20 3769 6716
  • Canada: +1 437-886-1662
  • Finland: +35 89 4241 7564
  • Germany: +49 32 2110 00753
  • Sweden: +46 81 2410 550

Again, I had no specific reason to call, but existing players attest that connections are quick (under one minute on average) and operators are helpful.

As with the live chat option, help is available 24/7 via telephone.

Summary

Every casino has its hits and misses. While Casinoland isn't perfect, I feel that overall, I enjoyed a superior player experience.

The range and quality of games are second to none, the bonuses are generous (although the wagering requirements could be lower), the loyalty program is simple and easy to understand, and the mobile site is tiptop.

The best part of Casinoland, though, is the customer service, which blows most of the competition away.

I knew going into Casinoland that I was likely in for a great experience, given that I've played at several other MT SecureTrade casinos. I wasn't disappointed.

This is definitely a casino worth checking out, especially if you're a slots player!

FAQ

Do I need a Casinoland bonus code to take advantage of the bonus outlined above?
No, for the welcome bonus, no bonus code is required. There may be other promotions where one is required, but the casino will make that clear if it is so.
Why doesn't Casinoland accept players from the USA and some other countries?
To cut a long story short - legal reasons! Some governments don't allow certain casinos to offer their services within their borders.
What's the single best thing about Casinoland?
The range of games. It's so well rounded that this could be the only casino you need to play at.
What's the single worst thing about Casinoland?
40x wagering requirements on the welcome bonus. This makes it difficult to withdraw, to say the least.
Does Casinoland accept Bitcoin or other cryptocurrencies?
Not currently, but let's hope that changes soon. As cryptocurrencies grow in prominence, you can expect many more online casinos to start accepting them. Bitcoin will almost certainly be the first when the time comes.

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