Genting Casino Review

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Genting is a well-established name in the casino industry, with over 40 locations throughout the UK. The online service is now 17 years running and offers both casino and sports betting options. You won't find an over-the-top service with pages of bonuses and promotions or thousands of betting options and casino games, but you will see enough of variety to appeal to most players' likings. You will need a credit card, debit card, or Skrill to fund your account, unless you plan to walk into a local Genting establishment and transfer in cash.

Banking Methods
Debit Cards
Credit Cards
Skrill
In Person
Genting Casino

The At-A-Glance Breakdown

Overall

At first glance, we anticipated the overall rating to be much higher. The website impresses immediately with its layout and design. We also like the casino and sportsbook combination, as it expands the possibilities for registered players. As we got more granular with the service, though, we found that the bases were covered with "enough," but nothing more. The sports menu had the variety to suit most, but left out esports and virtual sports, and some of the matches were quite limited. It's rare these days to see a gambling site with so very few options. We attribute that to Genting's focus on its UK clientele. There's plenty for local players, but international customers may benefit from another service that offers more options.

Game Variety

The casino offers plenty of slot games and an impressive live casino area, but the rest of it lacked options. Table games were limited, and Playtech gaming was unavailable when we reviewed the site, so jackpot games were down to three, and no specialty games were provided. Table games were more than made up for within the live casino, but we recognize that not all players opt for live-table action.

Betting Options

It isn't the biggest sportsbook, but football markets more than make up for it. What we didn't find, though, are virtual or esports betting, which could be disappointing for some. However, horse and greyhound racing expand the field a bit more.

Banking

It's a pared-down menu that will be just fine for UK players, but could be off-putting to international customers. Credit cards, debit cards, and Skrill are the options, and although they are fee-free, which is a plus, payouts can take up to seven business days for credit and debit cards.

Bonuses

We find ourselves saying "just enough" an awful lot in this review, because that phrase does sum up the Genting service. A standard casino welcome bonus and a £10 first bet insurance bonus are offered to new players. Aside from that, though, regularly-posted promotions are few and far between. The VIP Club does provide some additional incentives, but nothing out of the ordinary.

Customer Service

With a 24/7 department and agents available via email or live chat, the bases are covered. There's even an option to request a call, as the casino's phone number isn't listed. We found the agent who assisted us via live chat to be quick-responding, cordial, and helpful.

User Interface

The website is attractive and gives a very upscale flavor to the whole experience. The sportsbook is relatively easy to navigate, but the casino caused us some problems. The games were organized haphazardly and had some loading issues. The mobile casino followed suit with even slower loading graphics, and the term "user-friendly" wouldn't be used to describe the navigation process.

Genting Casino

Overview of GentingCasino.com

50 Years With 17 Online

The Genting Group is behind GentingCasino.com, but the website launch in 2010 is only a small part of its overall business. Amongst its many holdings are more than 40 casino locations, including London's Crockfords, Maxims, The Colony Club, and The Palm Beach Casino. You won't need to worry about any hidden ownership or issues with licensing. The Genting Group has been around for more than 50 years, with more than 35,000 employees worldwide, and first-rate licensing and regulation by the UK Gambling Commission.

No U.S., Australia, Ireland, and More...

If you're outside of Britain, you may want to give the geographic exclusions a look before you try to register a new player account. There are quite a few areas that are exempt from using the service, including:

  • United States
  • Australia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Japan
  • Poland
  • Russia
  • Spain
  • Switzerland
  • And Many Others
Simple Elegance

There isn't any theme or character to attract your attention. Genting's site is simplistic and elegant. It doesn't need to rely on anything other than its name to show value.

The Casino and Sportsbook Premise

To sum up the Genting service as best as we can, we'll say that it provides the basics without going over the top. You won't find tens of thousands of sports markets from which to select, but you will see the most popular, including some in-play opportunities, as well as enhanced specials, horse racing, and plenty of football coupons. The casino doesn't offer the highest number of games you can find, but it does have a substantially-sized live casino, plenty of slots, and enough table and video poker games to appease most players. It also doesn't go crazy offering bonuses, but instead sprinkles in a little bit of value here and there with one live-table promotion every day of the week.

The Mobile Experience

If you have an iPhone, you're in luck, as there is a dedicated app in the iPhone store. Users can also take advantage of some special in-app offers that aren't available elsewhere. We don't usually lean toward using an app, but we found the regular mobile browser experience to be clunky, slow-loading, and hard to navigate.

The Walk-in Account Management

If you happen to live in the vicinity of a Genting Casino location (and if you live in the UK, chances are good that you do, as there are 42 of them) you can take advantage of banking in person. Genting allows online players to make deposits and pick up payouts that have been processed from any of their land-based locations. Your presence is not required, as there are other online alternatives, but for some, it may be a bonus to conduct business in cash.

Genting Casino

A Few Banking Options

Whenever you have a casino that has expanded from its brick-and-mortar locations to online as well, it does offer the benefit of in-person depositing, as with Genting.

As long as you have a UK residential address and you haven't made a credit card deposit online before, you can go into one of the 42 casino locations and use a service called Genting Pay. The transactions are made at the Cash Desk, and you have to deposit at least £50. Whatever you decide to provide will then be transferred to your online account.

There are also the same stipulations that apply to the "withdraw through our UK Casinos" option, including a minimum of £50, UK residence, and presenting your passport or driving license to the Cash Desk for pick-up.

As far as other banking options go, Genting primarily focuses on its UK clientele, so it doesn't need to provide a long list of financial possibilities. UK players have a much easier time moving funds in and out of betting accounts, as everything is legal and approved.

Another benefit to UK casinos is that online, they typically provide fee-free services. Other locations, especially North American-servicing casinos, can charge some significant fees, so free banking is a bonus.

Deposit Options:

Maestro and Visa (Delta, Debit and Electron)

Minimum Deposit: £10

Turnaround Time: Instant

Credit Cards: Visa and Mastercard

Minimum Deposit: £10

Turnaround Time: Instant

Skrill

Minimum Deposit: £50

Turnaround Time: Instant

Genting Pay: At the casinos

Minimum Deposit: £50

Turnaround Time: Instant


Withdrawal Options:

There's a good news/bad news scenario when it comes to payouts. The good news is that they are also void of fees. The not-so-good news is that they take some time to receive. They're not instant.

Debit Cards

Minimum Withdrawal: £10

Maximum Withdrawal (Without Extra Paperwork): £25,000/day (no limit with paperwork)

Turnaround Time for UK Players: 3-4 Business Days

Turnaround Time for Players in Other Locations: 5-7 business days

Credit Card

Minimum Withdrawal: £10

Maximum Withdrawal (Without Extra Paperwork): £25,000/day (no limit with paperwork)

Turnaround Time for UK Players: 3-4 Business Days

Turnaround Time for Players in Other Locations: 5-7 business days

Skrill

Minimum Withdrawal: £50

Maximum Withdrawal: £50,000

Turnaround Time for UK Players: One Day

Turnaround Time for Players in Other Locations: One Day

In-Person at a Genting Casino Location

Minimum Withdrawal: £50

Maximum Withdrawal (Without Extra Paperwork): £25,000/day (no limit with paperwork)

Turnaround Time for UK Players: Instant

Turnaround Time for Non UK Players: N/A


Although the payment methods page doesn't include these options, they are listed as alternatives in the terms and conditions page, and can take the place of another withdrawal method:

  • Cheque
  • Wire Transfer
  • Bank Wire (fees are applied)
Genting Casino

The Sportsbook

The casino may be UK-catering, but the sportsbook covers a wider range of punters, as it features American sports as well as horse racing and greyhounds.

The odds are fractional or decimal, and Football Coupons are front and center.

If you prefer live-betting action, there isn't a huge menu, but there is a sampling of football, tennis, basketball, and, of course, horse racing. At the time of this review, Genting had 13 Football games covered in the In-Play area.

Enhanced Specials are also covered, and sports bettors can take advantage of some sportsbook-only bonus programs.

Genting isn't known for having as big of a menu as many of its competitors, but it is recognized as a book that offers some of the best odds consistently across the board, and not just for one sport or type of wager.

Current Menu:

  • American Football
  • Australian Rules
  • Baseball
  • Basketball
  • Boxing/MMA
  • Cricket
  • Cycling
  • Darts
  • Football
  • GAA Football
  • GAA Hurling
  • Golf
  • Greyhounds
  • Handball
  • Horse Racing
  • Ice Hockey
  • Motor Sports
  • Pool
  • Rugby League
  • Rugby Union
  • Snooker
  • Tennis
  • Volleyball

The mobile casino listed an option for esports, but didn't provide any betting activity, so this is a more traditional sportsbook that sticks with the mainstays.

Payout Limit:

A player can only win a maximum of £100,000 combined in one day of betting activity, so you need to be mindful of the total wagers being placed. You've got to stay at or under the £100K winning ceiling.

Football:

Football is, obviously, number one in this book, and there are plenty of different betting options:

  • Total Goals
  • Under/Over
  • Half Time Result
  • Half with Most Goals
  • Draw No Bet
  • Double Chance
  • Goal Handicap
  • Correct Score
  • Total Goal Minutes
  • First Goalscorer
  • Last Goalscorer
  • Anytime Goalscorer
  • Player to Score 2 or More
  • Player to Score a Hat-Trick
  • Scorecast
  • Booking Points Markets
  • First Goal
  • Last Goal
  • Time of First Goal/Time of First Team Goal
  • To Hit the Woodwork
  • To Score from Outside the Penalty Box
  • Corners
  • And the list goes on.
  • Double Result (Half Time - Full Time)

Mobile Betting:

The sportsbook has a much better setup for mobile use than what the casino offers to its players. It's easy to navigate the lines, and is bold, bright, and user-friendly.

Genting Casino

Bonuses for Sports Bettors Only

Just as you're about to find with the casino, the sportsbook doesn't go overboard on bonus-type offers either. It does provide revolving price boosts, and we see more value in that kind of perk.

For Sports Bets£10 First Bet Insurance

New players making a bet of £10 or more have a £10 insurance policy if it doesn't win and the odds are 2/5 (1.4) or more. The £10 is returned as a free bet that can be placed on a selection that's 4/1(5.0) or less.

For Sports BetsBets Odds Guaranteed

A guarantee of the best odds on the UK and Irish races from 12 pm to 9:30 pm.

Genting Casino

The Casino

The Genting Casino area is predominantly slot games and live-dealer casino tables. You won't find much in the way of regular table games, and there currently aren't any specialty games at all. So, no bingo, keno, scratch cards, or other non-traditional gaming choices. It's a bit surprising that there is only one blackjack game in the regular casino, and no craps or Punto Banco.

Note: We're basing this review on the current service being provided. All of the Playtech gaming has been removed and has been down for a bit. We contacted customer service, and they did say that it should be back in three or four weeks, but we also noticed that the game titles were notably absent from the full library list located in website footer area.

Library size: 163

163 is a generous figure, as there may be some overlap in games. Genting promotes over 300 games, but that would include the Playtech games that are not currently available.

Game Variety:

Slots, table games, video poker, and live casino games offer at least a sampling of what most casino players would be looking for, but specialty games are absent from the mix, and regular table games don't appear on mobile.

The Casino Provides:

An A to Z listing of its games, as well as some slot categories broken out for players on the full site, like Jackpots and UK Casino slots.

Software:

IGT, Novomatic, Playtech, Evolution Gaming

Mobile Casino:

We counted 84 current games in the mobile casino, but we do have to be honest and say that it's not a user-friendly experience - at least not on smartphones. On an iPad, we didn't have a problem, but on an Android phone, the graphics were slow-loading, and the menu items kept running into each other. It was an attractive presentation, but not very useful.

The mobile casino did offer slots, video poker, and live table games, but we couldn't locate any regular casino table games. It could be attributed to the absence of the Playtech catalog, but time will tell.

Slots Slots: 122

Don't hold us to the strict 122 games figure, as it was a challenge to count up the selections. The "UK slots," as opposed to "slots," and then again "all slots," was quite confusing, and there was bound to be some overlap.

There are only three jackpot progressive games that aren't separated out in the mobile casinos, but the rest of the slot banks are full of some fresh new games and some IGT favorites that many slot players will recognize.

  • Wheel of Fortune on Tour
  • Sparta
  • DaVinci Diamonds
  • Columbus Deluxe
  • Treasures of Troy
  • Goldify
  • Super Diamond Deluxe
  • Black Widow
  • Bubble Craze
  • Cluedo Classic
  • Wolf Rising
  • Cleopatra Plus
  • Jeopardy
  • Wheel of Fortune Winning Words Game
  • Black Widow
  • Royal Spins
  • Just Jewels Deluxe
  • Lord of the Ocean
  • Battleship
  • Sherlock Holmes The Hunt for Blackwood
Slots Jackpots: three
  • Star Lanterns Mega Jackpots
  • Super Diamond Deluxe
  • Winstar
Matchplay Casino Video Poker: Four
  • Bonus Poker
  • Jacks or Better
  • Double Bonus Poker
  • Double Double Bonus Poker
Games Roulette: Four
  • 3 Wheel Roulette
  • Double Bonus Spin Roulette
  • Roulette
  • Triple Bonus Spin Roulette
Games Blackjack: One
  • Basic Blackjack only
Live DealerLive Casino: 24
  • London Roulette
  • VIP Roulette
  • Dream Catcher
  • Ultimate Texas Hold'Em
  • Blackjack Party
  • Caribbean Stud Poker
  • VIP Baccarat
  • Diamond VIP Baccarat
  • Genting Live Three Card Poker
  • Crockford's Live VIP Baccarat Squeeze
Genting Casino

Casino Promotions

We won't take up too much of your time listing out the bonuses and promotions offered by GentingCasino.com, as there aren't very many.

For Sports BetsWelcome Bonus: 100% Deposit Bonus up to £1,000

It's about as straightforward as it gets with welcome bonus offers. You deposit anywhere up to £1,000, and you receive a matching amount in bonus play funds.

Genting's rollover for this particular promotion is set at 50 times on the bonus amount (not the bonus/deposit combination). Any deposited cash is played first, and then the bonus is set into motion. The maximum bet while working off that wagering requirement is £25. Most slots will provide a 100% contribution, but other games come in at 10%, 25%, or 50%.

Blackjack Surrender, Blackjack Switch, Craps, Pontoon, Pirate Hi-Lo, and Double Up Slots and Video Poker don't provide any help toward meeting the playthrough.

For Sports BetsMystery Card Bonus: Monday, Wednesday, Friday, and Saturday

The Mystery Card Bonus promotion is on Live Blackjack only, and players have to be staking at least £10 per hand. Twenty chances to win £10 will be on the tables, as players could receive a mystery card at any time.

For Sports BetsZero Insurance Up to £10: Tuesday, Thursday, and Sunday

The Mystery Card Bonus gaps are filled in with this Live Roulette promotion. To claim an up-to-£10 bonus, you must have first deposited and played at least £20 in cash. Then, if you have a minimum £1 riding on Live Roulette and a "0" comes up, you get a refund on your bet. But...you need to wager it 15 times for it to mean anything.

For Sports BetsVIP Club/Genting Points

Genting's VIP or Loyalty Club provides players with points based on their betting. And, like most other loyalty programs, bettors can level up with more activity. The perks include weekly deposit matches, returns on some losses twice a month, and a typical "cash to point/points to cash" program.

Genting Casino

Customer Support

  • Contact Email - support@gentingcasino.com
  • Contact Phone: can request a call back; phone number not published
  • Live Chat: available 24/7

We agree with Genting's players that customer service is prompt, polite, and informative. Our experience was pleasant, and our question was answered fully. We've had many customer service interactions at other casinos where we had to keep going back and asking questions to get the complete response. So, it was refreshing to receive a full and thorough reply.

Genting Casino

Summary

The most significant benefit that Genting offers is its reputation and longevity in an online world with casinos that come and go in an instant. It's a well-respected name with substantial backing and the best regulation possible through the UK Gambling Commission.

We wouldn't dispute that the site provides "enough" for most players, but it seems more like an extension of its land-based casinos, rather than a standalone service. What we mean by that is there are a lot of restricted locations, so the majority of its customers are most likely UK-based.

The banking menu directly reflects a British-catering service, with only Skrill, debit, and credit cards being offered. If it were targeting international clients, we would think the list would be more extensive and include some prepaid options, Bitcoin, more e-wallets, or other location-specific alternatives that online players typically use.

It's also apparent that the focus remains on local players, as it prominently promotes the opportunity to use the neighborhood Genting locations to transfer money in and out of online betting accounts.

Admittedly, we didn't get the full experience, as all of the Playtech games had been removed and won't be back for at least a few more weeks, according to customer service. But, if we see limited casino options, so do other potential new players. There isn't any posted information about some of the regular gaming options being unavailable, so no one would know unless they specifically asked about it.

If we put aside the emphasis on catering to local customers, there are still some other positive attributes to the site.

Let's start with the casino-sportsbook combination. It's helpful for many players to have both betting options combined into one. They only have to register and fund one account, but can take advantage of everything offered on the website.

As far as bonuses and promotions go, we are not big fans of massive offerings. It confuses things and creates enormous player frustration. If you take a peek at some online player forums, you'll see that many of the complainers are venting about bonus stipulations. They didn't read through all of the fine print and ended up losing value rather than gaining any.

Online bonus programs are just downright complicated, and the less that people have to read, the better.

What we especially like about Genting's program is that it does offer a substantial welcome bonus for casino players, and we understand that it's a must, or some players would just pass them by without a second look. Welcome bonuses are enticing and necessary to compete with other providers.

The welcome bonus is about as straightforward as it comes, though. It's a one-time offer of a 100% match up to £1,000, period. There's no multiple levels or add-on free spins or anything to over-complicate the situation. Now, that offer still comes with a 50 times rollover and some game restrictions. But it allows for up to a £25 maximum bet during the playthrough, and that's comparatively high, so it's an additional player benefit.

Aside from that, the promotions currently listed are in-game related on live roulette and blackjack. They do require a small deposit to have been made, but they're not "reload bonuses," so they're a bit more fun and not as confusing.

For the sportsbook, although there is a £10 First Bet Insurance offer, we prefer to see the enhanced odds specials that are on display.

Actual bet-related promotions are always more valuable in our opinion.

Speaking of that sportsbook, while you can easily find a longer list of matches and markets through some competing sites, Genting is known for providing some of the best all-around odds, as opposed to promoting a few stand-out opportunities.

In-play betting also takes its lead from the rest of the service, and offers enough without going over the top.

Despite some other information you may have read, the casino is not strictly a Playtech casino. In fact, even though the Playtech games were removed when we reviewed the site, there were still over 150 casino options.

IGT, Novomatic, and Evolution Gaming provided slots, table games, video poker, and a good-sized live casino. If the Playtech games do indeed return, then the size will nearly double, but we don't even currently see any Playtech titles listed in the footer area with the entire list of gaming options, either. So, we don't want to say that they will definitively be back. Maybe Genting has some other surprises in store?

Getting back to the casino, though, we did find it challenging to identify what was being offered. The sorting was somewhat unconventional, and many of the titles overlapped into each area. They've got "all slots," "casino slots," "UK casino slots," and then just "slots." Hmm...

Just to simplify things a bit, let's bullet-point it for you.

Thumbs Up Advantages of the Genting Casino:

  • Good, long-standing reputation in the industry
  • The best licensing and regulation
  • £100,000 maximum winnings per 24 hours and no payout ceiling
  • Low £10 minimum deposit and withdrawal amount
  • Welcome bonus of up to £1,000
  • Multiple software providers for greater variety
  • Impressive live casino with more than 20 options
  • Live casino action on mobile
  • iPhone app available
  • Ability to conduct cash transactions at local Genting locations
  • Payouts can be made to debit or credit cards
  • Enhanced odds specials
  • In-play betting options
  • Wide selection of football markets
  • Customer service is quick-responding and thorough

Thumbs Down Areas That Could Be Improved:

  • Payouts can take up to seven business days
  • Banking options are limited
  • £500,000 maximum win on progressive slots
  • Mobile casino (via browser) is slow-loading and challenging to navigate
  • Casino games are oddly sorted
  • 50 times bonus rollover
Genting Casino

Verdict

Genting Casino provides an exceptionally good service for players who reside in the United Kingdom. The combination of sports betting and casino plus live casino makes it a one-stop shop for British punters, who can also take advantage of in-person banking through any of the 42 land-based locations. International players may find it more challenging to fund their player account, and there are some geographic restrictions with which to contend. All in all, it's a safe choice with a reputable operator and the best licensing and regulation. Genting doesn't go over-the-top with gaming options or bonus offers, but instead provides a straightforward betting and casino service.

Genting Casino

FAQ

I'd like to try live sports betting. How do I start?
Genting is an ideal choice for you to give it a go, as the in-play action is listed front and center. You won't have to sift through pages of information. The matches are categorized, and then you'll probably only see a dozen or two opportunities for each sport, but that will help you to narrow down your choice. Once you find the match you're interested in, it's a simple bet slip process. Click on what you want, and you'll see it listed just like an order form. If you do run into problems, though, click on the tiny "chat" button at the bottom of your screen, and an agent can help you right in the midst of placing your bet.
What makes Genting Casino stand out above some of its competitors?
There are a few things that elevate Genting above some of the other sites. The first is its localized approach to online gaming. It caters to UK players above all else and makes it as easy as possible for them to use the service. Also, the combination of the sportsbook and casino is a benefit to punters who enjoy both types of betting, as it provides them with a single go-to, rather than having to open multiple accounts. Genting also includes some great IGT slot games that are typically found in brick-and-mortar casinos. If you enjoyed them in person, you could even give them a spin online.
If I'm using an online casino, why would I want to travel to a Genting location to deposit?
It's not necessary that you do use the in-person banking service, but it is a viable option for players who would prefer to conduct their betting in cash. The site will accept credit cards, debit cards, and Skrill. But, with convenient locations throughout the country, you may find it easier to pop in and transfer money to your online account, so it's ready when you're ready to play. Another benefit to the service is for its regular in-person customers who choose to take advantage of both. If they're already in the casino, it's easy for them to take care of their online business as well.

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