Welcome Bonus Up to $300
Cashout Time 3-7 Days

The Grand Ivy Casino Review

Website: https://www.grandivy.com
US Players: US Players Are NOT Accepted
Online Since: 2016
Bonus:
Welcome Bonus Up to $300
License: UK Gambling Commission
Software: Amaya, Leander, Microgaming, NetEnt, NYX
Location: UK
Banking:
Mastercard, Visa, Direct Deposit, Neteller, Skrill and Paysafecard
  • Great variety and selection of games
  • 24/7 customer service
  • Lack of bonuses aside from welcome bonus
  • Slightly difficult to find information on website

Have you been looking for a new online casino to try out? The Grand Ivy
Casino may be just what you have been hoping for! It has a wide selection of
slot games, tables games, and even live dealer games. They also have an
excellent customer service team and several different secure banking options to
choose from. In this review, I have explained everything there is to know about
the Grand Ivy Casino, rating the casino in terms of game variety, banking
options, bonuses, customer service, user interface, mobile compatibility, and
more!

Before you read my review, you must know that I never take any incentives or
kickbacks from casinos in exchange for a better review than they actually
deserve. Instead, I strive to provide honest, unbiased reviews that will help
you decide whether or not the casino can meet your individual needs. So, without
further ado, here is my comprehensive review of the Grand Ivy Casino.

Ratings Breakdown

Overall

The Grand Ivy Casino offers a thrilling gaming experience. They have hundreds
of different games to choose from, several secure banking options that are free
from fees, and a hospitable customer service team that is dedicated to making
sure you have an excellent gaming experience. However, this casino could stand
to offer more bonuses and update their user interface.

Game Variety

This casino has over 500 different games to choose from between their slot
games, table games, poker games, and live dealer games sections. You are bound
to find a game to spark your interests, as they have games from five well-known
software providers. The only thing standing in the way of them receiving a
perfect score in this category is their lack of a video poker section.

Banking Options

Grand Ivy has a nice selection of banking options to choose from, as it
consists of different types of e-wallets and credit cards. It also allows you to
deposit and withdraw money directly from your bank account, which is very
convenient. Most of these services come free of fees and are processed in just a
matter of days. The only thing I would change about this section would be to
offer cryptocurrencies like Bitcoin or Ethereum.

Bonuses

While the Grand Ivy Casino does have a generous welcome bonus, that seems to
be where their generosity ends. They don’t have a VIP program or ongoing
promotions to reward players for their faithfulness. They do offer a chance to
win a Mercedes Benz, but you have to be willing to spend tens of thousands of
dollars in order to gain entry into the drawing for it. Hopefully, they will add
more bonuses and promotions in the near feature.

Customer Service

When it comes to online casinos, I have very high expectations for their
customer service department. The Grand Ivy Casino has done a phenomenal job.
They have a great team of knowledgeable customer service agents that are eager
to help customers with any question or concern they might have. The best part is
that they are available 24 hours a day, 7 days a week, and 365 days of the year.
The only thing that would make them better is if they supply customer service
over the phone in addition to their email and live chat options.

User Interface

This casino’s user interface was aesthetically pleasing, consisting of a bold
color scheme of gold and black. All of the text was easy to read, as it was
displayed in a large, white font. I feel like it could have been organized
better, though. Some information was difficult to find, like their banking
options or their mobile gaming information. Also, I experienced some issues with
lagging when I was signing up for an account.

Mobile Compatibility

Grand Ivy has an app available for all Apple, Android, and Microsoft devices.
Most of the games found on a desktop can also be played via your mobile device.
The only exception is their live dealer games, which are not available on
mobile. If you don’t feel like downloading an app, then feel free to access
their site via your phone’s internet browser. It’s just as convenient, and all
of the games still function properly.

The Basics About Grand Ivy

The Grand Ivy Casino is still relatively new, as it first opened its doors in
2016. However, it is owned and operated by White Hat Gaming Limited, a company
that has been around since the early 2000s. Grand Ivy is regulated by both the
UK Gambling Commission and the Malta Gaming Authority. Both agencies hold the
casino to very high standards, making sure they are providing fair games,
excellent customer service, and secure banking options.

The Casino

The Grand Ivy Casino offers high-quality games from well-known providers like
Amaya, Leander, Microgaming, NetEnt, and NYX. I love seeing multiple software
providers listed because it means there will be a variety of different types of
games to choose from. I was particularly excited to see NetEnt on their list of
providers because that company is known for providing slot games with unique
themes and enticing bonus features.

Slots

This casino has over 100 different slot games to choose from, with new slot
games being added on a regular basis. Some of the games have more classic
themes, while others have themes based on popular movies or television series.
There’s a lot of variety in terms of the number of available paylines, bonus
features, jackpot opportunities, and more. They truly have something for
everyone!

One slot game that stood out to me was the Battlestar Galactica slot game by
Microgaming because I had heard of the television series before but never knew
there was a slot game inspired by it. Naturally, I had to try it out. It
consisted of detailed graphics, many of which were taken right from the TV
series. It also had a variety of bonus features like the ion storm feature which
turned an entire reel wild at random and the run feature which caused wins to
pay from both right to left and left to right.

Here are 50 of my favorite slot games found at the Grand Ivy Casino!

Table Games

I was excited to check out their table game selection because it is much
larger compared to other casinos on the market. They have all the classic table
games covered, like baccarat, blackjack, and roulette, in addition to some of
the more obscure table games like Pontoon and Punto Banco.

If you are up for trying something different, I recommend playing Odd One In.
It is a very simple card game where you are trying to guess anything from the
total value of the soon-to-be-flipped-over cards to the specific suits of the
cards. It’s a fast-paced game that is very easy to play!

  • American Roulette
  • Baccarat
  • Baccarat Pro
  • Blackjack Buster
  • Blackjack Classic
  • Blackjack Lucky Ladies
  • Blackjack Suit ’em Up
  • Blackjack Perfect Pairs
  • Blackjack Pro
  • Double Ball Roulette
  • European Roulette
  • French Roulette
  • Jacks or Better
  • Odd One In
  • Pontoon
  • Punto Banco
  • Roulette
  • VIP Roulette

Live Dealer Games

I love when online casinos offer live dealer games because they give you the
opportunity to feel like you are at a real brick-and-mortar casino without ever
having to leave the comfort of your own home. While the selection of live dealer
games available at Grand Ivy is decent, I wasn’t overly impressed. They only
have one or two variations of the most common table games.

It took several minutes to get connected with a dealer because all of the
dealers were busy when I was interested in playing. This wait time is to be
expected because only a limited number of dealers are working at a time. When I
actually got connected to a dealer, I had no problem playing through my game. I
didn’t experience any issues with lagging or delays, and I was able to hear the
dealer easily.

  • Baccarat
  • Blackjack
  • Caribbean Stud Poker
  • Common Draw Blackjack
  • Lightning Roulette
  • Roulette
  • Texas Holdem
  • Three Card Poker
  • Ultimate Texas Holdem
  • VIP Roulette

Poker

This online casino’s poker section is somewhat limited. There are only eleven
different types of poker to choose from, so don’t be surprised if your favorite
variation is missing from the list. The quality of the games they do offer is
very high, though, as many of them contain vibrant graphics and realistic sound
effects. I was ecstatic to find a number of different poker tournaments, many of
which consist of prizes worth over $100,000.

  • Aces and Eights
  • All American Double Up
  • Caribbean Stud
  • Deuces Wild Double Up
  • DJ Wild Stud Poker
  • Jacks or Better
  • Jacks or Better Double Up
  • Joker Wild Double Up
  • Texas Holdem
  • Three Card Poker
  • Ultimate Texas Holdem

Banking Options

There are a variety of different banking options to choose from, so I am sure
you will find something to meet your needs. Most of the options are free of
additional fees, and they all come with reasonable minimum and maximum
deposit/withdrawal amounts. More details on that are outlined for you below.

The only thing I would change about their banking options would be to add
Bitcoin or other cryptocurrencies to their list. More and more people are
starting to use cryptocurrencies for their online purchases, so it would be nice
to have that option available for those interested.

Deposit Methods

Direct Money Transfer

Minimum Deposit: $20

Maximum Deposit: $5000

Fee: none

Mastercard

Minimum Deposit: $20

Maximum Deposit: $2000

Fee: 5.9%

Neteller

Minimum Deposit: $20

Maximum Deposit: $5000

Fee: none

Paysafecard

Minimum Deposit: $20

Maximum Deposit: $5000

Fee: none

Skrill

Minimum Deposit: $20

Maximum Deposit: $5000

Fee: none

Visa

Minimum Deposit: $20

Maximum Deposit: $2000

Fee: 5.9%

Withdrawal Options

Direct Money Transfer

Minimum Withdrawal: $20

Fee: none

Turnaround Time: 1-2 business days

Neteller

Minimum Withdrawal: $20

Fee: none

Turnaround Time: 3-5 business days

Skrill

Minimum Withdrawal: $20

Fee: none

Turnaround Time: 3-5 business days

Visa

Minimum Withdrawal: $20

Fee: none

Turnaround Time: 3-5 business days

Bonus Promotions

I would have liked to see more bonuses offered. While they do have a generous
welcome bonus and offer the chance to win a Mercedes-Benz, they don’t have a VIP
program or other awards for their faithful players. I definitely hope they
consider making some changes to this section in the future.

Welcome Bonus

  • 1st Deposit: 100% Match Bonus up to $300 + 25 spins on Starburst
  • 2nd Deposit: 25% Match Bonus up to $800 + 50 spins on Aloha Cluster Pays
  • 3rd Deposit: 50% Match Bonus up to $400 + 25 spins on Gonzo’s Quest

The Grand Ivy Tour

Each month, the Grand Ivy gives away a Mercedes-Benz SLC 200 Sport. You will
receive one entry into the drawing for every 1000 Ivy points earned during that
month. You earn one ivy point for every $10 wagered. This is an awesome
incentive for high rollers, but it requires a minimum of $10,000 for every
entry, so it won’t be something everyone will be able to participate in.

Mobile Compatibility

There are two different ways you can access the mobile version of the Grand
Ivy Casino website. You can either download their app or visit it directly
through your phone’s internet browser. Their app is available for Apple,
Android, and Microsoft devices. The majority of their slot games, poker games,
and table games are available via mobile, but there will be a few titles missing
from their list. Please note: there are no live dealer games available via
mobile at this time, but they hope to be able to provide this service in the
future.

Customer Service

I always get super excited when I see a casino offer customer service around
the clock. This shows me they are truly dedicated to making sure their players
are getting the help they need 24 hours a day, 7 days a week, and 365 days out
of the year. Thanks to their availability, you can rest assured knowing there
will always be someone able to assist you if you need it, even if you are
playing in the middle of the night or on a holiday weekend.

When it comes to contacting customer service, you have a couple different
options. First, you can use their live chat feature, which can be accessed using
the tan “live chat” button in the upper right-hand corner of the screen. Once
you press this button, you will automatically get connected to one of their
friendly customer support agents who will happily answer any question you throw
their way. I was pleasantly surprised by how knowledgeable their agents were, as
each one I talked to was able to answer all of my intricate questions within
just a matter of minutes.

The second option would be to email them. This is a great option if you have
a question that doesn’t require an immediate answer. You can expect to get an
automated response to your email within just a matter of minutes, explaining
that it will take approximately 24-48 hours for your questions or concerns to be
answered.

Summary

I was entertained by Grand Ivy Casino’s wide selection of games, content with
the secure banking options I had to choose from, and pleasantly surprised by
their friendly customer service agents that were able to answer my questions any
time of the day or night. It would have been nice to see more bonuses/promotions
on offer, and an easier-to-use user interface would have improved the casino’s
atmosphere substantially.

Verdict

In terms of game variety, banking options, and customer service, the Grand
Ivy Casino goes above and beyond. Although it’s not without its flaws, I enjoyed
my gaming experience at the Grand Ivy Casino, and I bet you will too!

FAQ

What do I need to verify my account?

In order to verify your account, you will need to send in a copy of your
photo ID. They will accept driver’s licenses, national ID cards, and passports.
In addition to that, you will also need to provide proof of your address. For
this, they will accept utility bills, bank statements, and solicitor’s letters.
These steps are necessary to prevent people from signing up for an account under
someone else’s name.

What do I do if I forget my account password?

Forgot your password? It happens to the best of us! Luckily, the Grand Ivy
makes regaining access to your account easy. Under the “contact us” section of
their casino, simply press the yellow “reset password” button. From there,
you’ll be asked to enter in your username and your new desired password. They
will then send a link to the email address on file that you will have to click
on to complete the process.

Can US players make deposits and play games at Grand Ivy?

No, unfortunately, the Grand Ivy Casino does not accept US players at this
time. However, rumor is they plan to expand into the US market within the next
five years.

What does this casino do to promote responsible gambling?

Grand Ivy allows players to set daily, weekly, or monthly deposit limits,
which will help them stick to a strict budget. They also send out hourly reality
checks that reveal a player’s total bet amount and total loss amount to help
players become more aware of their betting patterns.

GreatGreat
Overall 80%
Game Variety 90%
Banking Options 80%
Bonuses 70%
Customer Service 90%
User Interface 70%
Mobile Compatibility 80%
Welcome Bonus Up to $300