Wide variety of sports and events available to bet on
User interface could be better
Could use more video poker games and more variations of table games
If you live in the UK, you are most likely already familiar with the name
Grosvenor, even if you’ve never visited an online casino before.
Fifty-three Grosvenor Casinos are sprinkled throughout the region and have
been a part of the local gambling communities for more than forty years now.
Grosvenorcasinos.com is a now a way of accessing even more players in Great
Britain, Republic of Ireland, and Gibraltar.
I specifically mention those three locations, as they are the only
jurisdictions that have access to Grosvenor’s online betting services.
If you do live in one of these areas above, you have an all-encompassing site
with casino gaming, sports betting, and a poker room. Benefits go beyond the
wagers you stake, though.
The welcome bonus comes with a very low and inviting five-times rollover, the
“Play Points” program, that includes brick-and-mortar purchases as well as
online stakes, provides prizes with real tangible value. Your points can add up
to High Street vouchers, holidays, and other merchandise like electronics.
A good reputation, plenty of wagering opportunities, one of the better
loyalty programs, and value-added promotions all add up to a winning combination
for online players in the UK.
An abundance of football markets for sports punters, a custom variety of slot
games for casino players, and bonus offers that benefits everyone are just a few
of the reasons why Grosvenor is a fantastic betting service for residents in the
UK, Ireland, and Gibraltar. It covers all of the essential bases, from gaming to
banking to promotions. The one downside is its extremely restricted player base,
as most people will not be able to register and use the services provided.
The sportsbook has one of the best all-around betting menus, with favorite
and the “not so popular” sporting events. The casino could use a few more video
poker games, as well as more specialty options. While blackjack and roulette are
included in the table game area and the live casino, they are the most basic of
versions and don’t offer the newer variations that some players enjoy.
The financial menu is more than sufficient to cater to the players who are
allowed to register on this betting site. However, there is a pending withdrawal
period, and some payouts are known to take up to seven business days for
receipt. Players would appreciate faster turnarounds on their withdrawal
The potential cash value is relatively small, but the odds of actually
turning a profit on the bonus offers is much higher on Grosvenor than through
many of its competing betting operations. It’s almost unheard of to have a
rollover as low as five times, and especially one time for the no-deposit award.
When you factor in the live casino offers, as well as the different sportsbook
promotions and price boosts, you’re looking at an outstanding program.
There are many ways to reach the customer service department, but there are
some public player postings about less-than-stellar interactions, so it’s only
fair to make a small deduction in this area. For the most part, though,
customers have been pleased with the response time and answers given.
There isn’t anything technically “wrong” with the user experience on
grosvenorcasinos.com, but it could be better. The help content is lacking in
many areas and could be organized for a more natural and faster search. It’s
hard to even read through the information on the mobile site, as the questions
are highlighted in gray on a black background. The games are organized well, but
some additional search functions would be helpful in the casino.
The Basics of Grosvenor Casino
The first thing I do when I check out a gambling website is look for their
licensing and regulation. I feel that it’s integral to being able to say that a
particular website is a viable option for bettors.
Grosvenor is licensed by both the Alderney Gambling Control Commission and
UK Gambling Commission. If you know anything about the UK betting climate,
you know that the UK Gambling Commission’s approval is vital to any operation
servicing players in the region. It’s one of the most stringent regulatory
agencies and ensures that players will be treated fairly.
I’ve also seen Grosvenor locations in person in London and Southampton, so
the physical presence also enhances the overall perception of the brand. To me,
having a brick-and-mortar location is a symbol of greater stability.
Grosvenor is part of the Rank
Group that provides over 150 betting locations and employs 10,000+ people.
The company also owns meccabingo.com, so while bingo is the one area that
doesn’t pop up on grosvenorcasinos.com, it has its own online home for players
who enjoy it. Mecca Bingo was just recently awarded a Double Awards Scoop at
WhichBingo for customer service and social responsibility.
The Grosvenor sportsbook was added on in 2016 after the casino site was
already operational. It quickly built itself up as an excellent bookmaking
service powered by
Football odds are known to be competitive, and when I checked in, there were
over 40,000 betting markets for this one sport alone.
The entire sports menu includes:
Rugby Union and League
TV and Novelty
Grosvenor offers Football Price Boosts as well as welcome bonuses, including
a “double the odds” promotion. While horse racing and greyhounds are favorites
of UK punters, Grosvenor is missing the “Best Odds Guaranteed” offer that’s
common to many of its competitors.
There are some live betting opportunities, but it’s not nearly to the scale
of some of its competitors, and I couldn’t find any live streaming to accompany
the matches, either.
You can bet in decimal, fractional or American odds and use your smartphone
or tablet if you prefer mobile betting.
The relatively new esports phenomenon is well represented on Grosvenor. You
won’t find every pro team, but the biggies that include CS:GO, DOTA 2, Heroes of
the Storm, Overwatch, and League of Legends are main menu teams.
The esports section breaks down into outrights and live (and future live)
matches. You can’t stream the events, but I found nearly one hundred betting
markets available in this one category alone.
As usual, slot games are the most plentiful of all betting options in the
casino. There are 298 slot games when you use your laptop or PC to access
grosvenorcasinos.com, making it more of a middle-of-the-road casino.
However, you will probably be impressed with the diversity of the collection.
While you will find some of the most prominent games from Microgaming and
NetEnt, like Mega Moolah and the NetEnt Rocks collection, you’ll also be treated
to some other more obscure titles. Grosvenor incorporates other software
providers like Novomatic, Realistic Gaming, Blueprint Gaming, Red Tiger,
OpenBet, WMS, and IGT into its slot banks for a custom presentation.
If you are dedicated to jackpot play, you’ll enjoy the fifty-two-game section
that features big millionaire makers, along with lower prize points (and maybe a
better chance of winning?).
While you can search for one particular game, that’s the end of the special
functionality. There isn’t an option of looking through titles from the
different software providers or pulling games up based on a theme or special
collection. You’ll have to scroll through to review the options.
The majority of the slots are also mobile formatted, but arcade games are
also added to the slot area, so the 284 game count includes both.
You may be interested in the “Top 20” slots that Grosvenor has compiled.
You’ll find Cleopatra Megajackpots, Deal or No Deal: What’s in Your Box?, Ted,
Jungle Jim – El Dorado, and Tetris Super Jackpots in this section.
Aside from slots, players can select from twenty table and card games and
five arcade games in the full website format. Mobile players also have access to
the majority of the casino, with seventeen table games and the arcade selections
also hosted within the slot banks.
Table games include a few versions of three card brag, as well as a three
card poker table, roulette, baccarat, blackjack, and video poker.
Video poker does pop up as a dedicated section, but offers the same
variations as the regular table game collection. It’s just basic poker games,
but at least there are a few options to appeal to video poker players.
The live casino that’s provided by Evolution Gaming has their popular Dream
Catcher game. It’s one of the featured games, along with roulette and blackjack.
Other options include stud, hold’em, three card poker, and baccarat.
A £1,000,000 progressive jackpot has been added to the live casino area for
live hold’em players, so slot players aren’t the only ones who are in contention
for some life-changing prizes.
Grosvenor Casino is one of those odd sites that makes you play detective to
find out banking information.
You’ll find some logos of payment methods at the bottom, but no dedicated
financial page that concisely lists out all banking methods along with their
details. Instead, you have to search up individual postings in the FAQ section
to try to piece everything together.
To make things easier for you, this is the information that I compiled that
should help you to decide on the best banking method for you.
Neither deposits nor withdrawals have fees attached. That’s to be expected in
the UK, as most of the British- and Irish-targeted operations allow for free
transactions. Additionally, banking is more accessible for residents in these
areas, as online betting is permissible and highly regulated, so banks aren’t
apt to decline debit and credit requests.
The minimum deposit amount is £5, and minimum withdrawal is £10, but a £20
deposit is needed to take advantage of the welcome bonus offer for new players.
Withdrawals can take anywhere from three to seven business days, and
Grosvenor does not allow for any reverse withdrawals. That means that once you
initiate a payout request, it’s locked in for processing. Many players will
consider that to be a benefit.
The New Player Casino Welcome Bonus
Standard Welcome Bonus for New Players: deposit at least £20 to receive £20.
You then need to play the £20 bonus through five times, but you can’t use it to
stake even money bets like odds/evens or red/black. After £100 in wagers, the
door is open for you to withdraw if you’re still in the black.
I know that some people will agree with me on this and others will think I’m
far off base, but I think that the £20 welcome bonus that Grosvenor offers
to new players is one of the more valuable ones that you’ll find online.
Because it only comes with a five-times rollover requirement.
I understand that many players are looking for significant matching amounts
and would prefer to accept something like a 100% deposit match up to £200. But
unless you’re just looking for bonus funds to help extend your playing time, it
is so tricky to reap benefits from them.
When a casino offers a big number like £100 or £200, you can be fairly
confident that you have more strings attached, meaning that you will have to
play through the bonus something like thirty or thirty-five times before you can
cash out anything. If that’s not hard enough, some sites require you to include
your deposited funds into that equation. So, if you deposit £100 and receive
£100, you have to bet £200 at least thirty times over for a total of £6,000 in
Wouldn’t you prefer instead to receive just £20 and only have to play it five
times through, and then be able to cash out something if you’re successful?
Casino No-Deposit Welcome Bonus
Do you already have a Grosvenor players card issued through one of the
fifty-three brick-and-mortar locations? Then you get an even better bonus offer
when you register your online account.
Registered offline players can receive a £20 “No-Deposit” bonus. If the
no-deposit aspect of the reward isn’t enough, this particular gift only needs to
be wagered one time through (total of £20) before it converts to cash.
SPORTSBOOK VALUE-ADD OPPORTUNITIES
Many of the sports betting offers are limited-time rewards, but I wanted to
provide an example to give you an idea of the types of promotions that are
typically available to sports bettors.
Double the Odds AND Treble the Odds promotions – Maximum £50
Bet up to £10 for Double the Odds and up to £50 to take advantage of three
times the odds. For example, if you select a match with 10/1, it becomes 20/1 or
30/1, depending on which promotion you’re participating in at the time.
LIVE CASINO PROMOTIONS
Just like the sportsbook, the live casino has rotating bonuses and other
types of offers. Currently, there are value-added possibilities like Blackjack
Happy Hour and a Side Bet booster.
These are held on specific dates, and within a designated time window, so
you’d need to visit the promotions page to find out all of the details on the
current day’s promotional offer.
Play points are one of my favorite things about this casino. I’ve looked at
loyalty club after loyalty club provided by various betting sites, and most of
them give the same thing – a “bet cash to earn points/redeem points to
receive cash” type of scenario.
Typical loyalty club benefits include matching deposit bonuses, free spins,
and other similar value-add type propositions.
However, Grosvenor has a unique concept that includes their brick-and-mortars
into the mix. In-person players can earn points from betting, as well as food
and beverage sales. Online players can rack up points from their wagering. But
the two can be combined to accumulate points even faster.
Once you do acquire a substantial number of points, you can cash them in for
real, tangible prizes. Some of the gifts include High Street vouchers,
merchandise, and holiday or other travel experiences. This isn’t your standard
online program. Because Grosvenor only allows for players throughout the United
Kingdom, it can easily combine its online and offline resources into one to
generate more value for all players.
The Black Card VIP program is for the real high rollers who are customers of
Grosvenor. This is a true VIP club in that it requires an invitation and a
certain level of betting and participation.
If you think that the Play Points rewards are enticing, the VIP Club elevates
it even further. Points are earned at a faster rate, and everyone in the club
has a personal account manager. Members will also receive hospitality and access
to exclusive online and offline events hosted by Grosvenor.
Players who appreciate the portability of their smartphone or tablet have
several options with the Grosvenor Casino and Sportsbook.
There is a dedicated app in both the Google Play and the Apple store, but the
site can also be accessed from a mobile browser.
The majority of betting options (approximately 90%) are available regardless
of the format, and it’s easy to play a casino game or make a sports bet, as the
text and graphics are large and accommodating. However, using the mobile
browser, you may have some challenges in reviewing other information.
For the most part, the casino games transferred over to the mobile formatting
but were organized slightly differently than on the full site. For example, the
slots section included the arcade games, and the search bar disappeared.
On an iPad, some of the graphics didn’t transfer over correctly, and the FAQs
were challenging to read, as they were highlighted in gray. I also found that
much of the information in the help area was missing. It was replaced with
“mobile play only” questions and answers.
This review has been relatively consistent in that Grosvenor receives high
marks in its different areas of service, and customer service falls in line with
that as well.
First of all, I have to give high marks to this operator for providing
several methods of customer service access.
Regarding the helpfulness of the customer service department, actual players
are almost split 50/50, and the line that’s drawn is an obvious one. Players
that enjoy the games and the experience are very complimentary about the
customer service department, including the speed of response and the
The ones that have lost a great deal of money, however, offer up a lot of
harsh words about customer service. Some have stated that they didn’t receive a
reply, and others just felt that they weren’t being helped.
Of course, these are people who want their money back, so you’ll have to
judge for yourself. It is tough for any customer service department to please
everyone, so if agents are available for questions and issues that arise, that’s
half the battle.
It’s a shame that grosvenorcasinos.com is exclusive to residents of Great
Britain, the Republic of Ireland, and Gibraltar only, as the site offers almost
everything that online punters would look for in their favorite service.
There’s a nearly 400-game casino, a sportsbook with over 40,000 football
betting markets alone, and a poker room. Also, players are treated to some fun
promotions that do offer real value, rather than just mandating some nearly
impossible wagering requirements. The play point program includes gifts and
experiences of real value, and the majority of the site is provided through
I didn’t discuss the poker room previously, but a dedicated poker section
adds another valuable service to the website.
New poker players can take lessons and learn the game. Everyone else can
enjoy poker-only bonuses, as well as tournaments and cash games. It is necessary
to download the poker room to your computer, though, if you’re interested in
using this particular Grosvenor service.
I would like to see a comprehensive banking page to fill in the blanks on the
financial end of things. I also think that the online help resources could be
organized in a more user-friendly manner. Aside from these few easy-to-remedy
issues, I found Grosvenor to be a top-notch online service.
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