House of Jack Casino Review
Here comes another new casino for you to read about! I am very excited to be reviewing the House of Jack Casino, as it comes from an ownership group that has had lots of success over the years. I am going to look at all aspects of this Australian-themed site, covering their promotions, their games catalog, and their VIP program amongst other details.
When I review a new casino, I am always looking for ways the site stands out in a very competitive market, as well as any red flags which may cause me concern. What will you get from reading this page? A comprehensive, honest review of this casino - I tend to be brutally honest when I find things I don't like. Hopefully, at the end of this review, you can make an informed decision about whether or not to make a deposit at House of Jack. Let's go!
I really like what I see here at House of Jack. At first, I was concerned that this was a site that was only going to be open to players from New Zealand and Australia, but once I found that many other countries are able to play here, it improved the overall rating. As you will read from my comprehensive review, adding this Down Under flare to an excellent casino offering should bring my readers a lot of pleasure. Having the games available in play money format means there is no risk in signing up for the site.
The site offers a great variety of games from multiple software providers. The only reason I have not given this section a higher grade is that you might not be able to see some of the games from where you are playing due to restrictions placed on the casino operator by their software partners.
I have not found any complaints online about slow payment or non-payment, which is a wonderful sign. The site offers multiple e-wallet solutions which they claim have instant payouts (aside from the 4-24-hour internal pending period). For a new site, it offers a large selection of payment options, and there seem to be no signs of fees on the player side. I always recommend using the e-wallets although there are the traditional credit and debit card options available as well.
I like the layout of the Welcome Bonus, as it is split over multiple deposits. There isn't a no-deposit bonus available, which is a bit of a knock on the site. I like that there are multiple ongoing promotions, which shows me that the marketing team is always working. However, the low score comes from the lack of information about the VIP program, which is a big part of how I calculate ROI for my readers. If the site improves this part of the site, I will immediately give them better marks for the Bonus section.
The site has many ways to contact them, and they are available 24 hours a day on Live Chat. I tested this by reaching out late at night and was pleased to have someone receive my request within two minutes. Add in a comprehensive FAQ section, and you cannot go wrong with the customer support being offered at House of Jack. Hopefully, you won't need to use it much, but it is reassuring to know that there is someone available at any time of day that you may have an issue arise.
I really like the way the website is laid out, as it gives players a ton of information without seeming too clogged with text. One minor change I would like to see is a filter of the games by the software vendor, which would make it far easier to sift through the hundreds of slots titles. Aside from that, I think the management team has built a very modern looking site which should be easy to navigate even for the most novice players.
Although the site does not currently offer a native app for their games, the mobile site is excellent, and you should have no problem playing your favorite games on your phone or tablet. The games are all available through your browser, and while the website is pared down compared to the PC version, you can easily access the games lobby, which is really why they received such a high rating.
The Basics About House of Jack Casino
House of Jack is a new entrant in the online casino market, having launched in 2017. The site is owned by the StarPartners group, who also own Casino Mate, a brand you may have heard of previously.
The casino is licensed in Curacao, which means that the owners weren't too concerned about receiving a European license. The Curacao gaming license is relatively simple to acquire and truth be told I don't think it actually helps players at all. Most casinos who get their license from this island nation are either required to do so by a software partner or plan to take action from American gamblers.
Seeing that House of Jack settled on Curacao as their licensing jurisdiction, I immediately checked to see who could play at this site. I am always on the hunt for new sites that are open to my readers from the United States. Sadly, a review of the site's Terms and Conditions revealed that despite its operator-friendly license, House of Jack does not accept American players. There is a relatively long list of countries that join the U.S. on this list, including:
- Czech Republic
- United Kingdom
- South Africa
After finding out everything I can about the casino's background, it is time for me to turn my attention to the casino itself. Typically, I like to click about the site to see how the navigation is, and how cluttered the site looks to a user. I was very pleased with the overall layout of the House of Jack website. Not only are the tabs all listed on the top of each page, but the information on each page is laid out in an easy-to-read manner without a bunch of banners all over the place. This is clearly a more modern design for an online casino site, which is a breath of fresh air to this reviewer.
I like to get in a good few hours of playing to bring you a complete look at the casino offering. This time I decided to play in the evening, which meant I was a little more tired than normal, but I promise that didn't affect my session!
One thing you are going to notice when you are reading this review is that some of the games I am listing are not visible in your lobby. This is due to some of the House of Jack software partners prohibiting their games from being accessed by certain countries. This is additional ringfencing on top of the country restrictions already imposed by the site itself. As a result, while the game selection is exceptional regardless, for some of my readers, it will be more expansive.
I am surprised that a casino launched in 2017 doesn't offer Live Dealer games. These games are widely available and have become very popular with players in the last few years. I am hopeful that once the site has a few years under its belt, it decides to expand into this arena.
For a new casino, I am very impressed with the list of software partners that House of Jack is working with. From companies that are regarded as the top in the industry to ones who focus their energy on having best-of-breed products, everything is covered at this site. Here is a list of the vendors you can find in the lobby:
- Play'n GO
For me, this is the perfect number of different software partners to have at a casino. Some sites that have up to twice the number of vendors can feel overwhelming, while this number of partners gives House of Jack well over 500 games for players to choose from without being too cumbersome.
The main reason for having so many different software providers is to be able to offer a wide array of content in the slots catalog. The first thing I noticed when I clicked on the games lobby was that this casino wants you to try their games without making a deposit. I appreciate the fact that House of Jack is using that "soft-sell" approach to the games - we all know a casino wants you to play for real money, but advertising that you can give the games a shot for nothing takes the pressure off the new player.
You can find a full list of progressive slots jackpots, as well as some of the games that make each of these software providers a success in their own right. Personally, I am always happy when I find the Betsoft games in a casino lobby - their 3D slots titles are some of the most advanced in the industry and feature storylines and characters that find me getting lost in a session very quickly.
I won't bore you with a full list of the games, but here are some of the titles that I think you should seek out when you first head to the lobby:
- Ace of Spades
- Adventure Palace
- After Night Falls
- Battlestar Galactica
- Big Kahuna - Snakes & Ladders
- Break da Bank Again MegaSpin
- Emperor of the Sea
- Forsaken Kingdom
- Game of Thrones
- Grim Muerto
- Gypsy Rose
- Huangdi The Yellow Emperor
- Journey of the Sun
- Jumpin' Rabbit
- Jurassic World
- Leprechaun Hills
- Machine Gun Unicorn
- Merlin's Millions with Superbet
- Paco and the Popping Peppers
- Paradise Found
- Retro Reels Diamond Glitz
- Rich Wilde and the Aztec Idols
- Rich Wilde and the Book of Dead
- Shaaark! Super Bet
- Terminator 2
- The Rat Pack
- The SlotFather
- Wizard of Gems
- Xmas Joker
- Yggdrasil Tree of Life
- Zany Zebra
- ...and so many more!
Video Poker is a game that is very popular with a small population of casino gamblers, but I think that is because not enough people have tried the game. For my money, Video Poker offers you the best odds combined with the speed of play that comes from a slot machine.
I am always looking for the best pay tables when I search out video poker in my reviews. The good news for my readers is that I see many games that are available in the House of Jack lobby that have favorable odds. If you are playing the max coins and perfect drawing strategy, games like All Aces pay out at almost 100%. How can you turn these odds down?
Here are the video poker titles at House of Jack:
- Aces & Eights
- Aces & Faces
- All Aces
- All American
- Bonus Deuces Wild
- Bonus Poker Deluxe
- Deuces & Joker
- Deuces Wild
- Double Bonus
- Double Double Bonus
- Double Joker
- Jacks or Better
- Joker Poker (kings or better)
- Louisiana Double
- Tens or Better
Any casino that offers Microgaming software is going to have a great selection of Table Games, and House of Jack is no exception. What I like the most about these games, especially as someone who has to play casino games all day as a job, is the number of Blackjack variants in the lobby. Microgaming has figured out how to keep lovers of 21 occupied with some side bets and rule changes that will keep you playing for longer. I like the fact that I can switch between single and multi-deck options.
I could have spent a much longer time playing Blackjack, but I decided to jump in and shoot some dice for a bit. While I probably should have stuck with Blackjack from a bankroll perspective, I loved the graphics of the craps table and the dice rolling seemed very realistic. Here are all the Table Games options you will find at House of Jack:
- 21 Burn Blackjack
- 3 Card Poker
- Atlantic City Gold Blackjack
- Caribbean Stud Poker
- Casino Hold 'Em
- Casino War
- Pai Gow Poker
- Spanish Blackjack
- Three Card Poker
- Vegas Downtown Blackjack
- Vegas Single Deck Blackjack
- Vegas Strip Blackjack
Getting your money to and from House of Jack seems to be quite a smooth process. Without having to worry about accepting deposits from U.S. players, the casino is able to offer some of the most well-known payment methods. I checked the Terms and Conditions and didn't see anything listed for fees, which is also outstanding news for players. The maximum withdrawal amount is $10,000 per week, which is a problem I hope all my readers face at some point in their playing time with this casino.
|Payment Type||Deosits Available?||Desposit Time||Withdrawals Available?||Payouts In...|
|Visa||Yes||Instant||Yes||3 - 5 BD|
|InstaDebit||Yes||Instant||Yes||3 - 5 BD|
|Bank Transfer||No||N/A||Yes||3 - 5 BD|
These days, where a casino can stand out, especially a new one, is with a series of attractive promotions. I am typically leery of a new casino that seems to be giving away too much to new players, as this is a slippery slope to running out of operating cash. When I checked out the bonuses at House of Jack, I was pleasantly surprised to see a good balance between multiple offers and decent bonus percentages.
The Welcome offer at House of Jack is split up over your first three deposits. This is always a favorite of mine as it gives you a chance to make smaller deposits rather than having to break the bank to maximize the one-time bonus. Here is how the Welcome Bonus works:
- 1st Deposit - 100% up to $500 + *200 'ZERO WAGER' Free Spins
- *20 Spins a day over the next 10 days on STICKY BANDITS.
- 2nd Deposit - 50% up to $300
- 3rd Deposit - 100% up to $200
I would like to see all three bonuses set at 100%, but that is me just being a bit nit-picky. A couple of things to take note of here: the maximum winnings you can cash out from your bonuses is $5,000 (totally fine by me), and the wagering requirement for this offer is 50x the bonus amounts. While this may seem high, there is no wager limit as long as you make 100 bets. Overall, this is a pretty solid Welcome Bonus which gives you a very good chance of converting the bonus dollars.
I am highlighting this promotion as this is one that the casino is offering in conjunction with Betsoft. This is common practice, where a software provider will kick in some cash to help promote a specific game.
The promotion is a raffle offer, which means you don't have to win a leaderboard to qualify for a prize. You will receive a ticket in the raffle for every $30 you wager on this particular slot machine, and the grand prize in the raffle is $1,000.
I am pleased to tell you that House of Jack has a VIP Program available for its players. In fact, there is a whole section of the website. Unfortunately, there aren't enough details on the actual program for me to give it a full seal of approval. Don't get me wrong; there are a lot of words on the VIP page, but everything is very generic. Here is what the site claims their VIP players (Jack's Pack) will receive:
EXCLUSIVE PROMOTIONS AND BONUSES
Tailor-made for the coolest cats in town!
The sky's the limit for you, kid.
Waiting for your winnings is a drag, so our withdrawals are quick as a flash.
DEDICATED VIP HOSTS
We want your Jack's Pack experience to be as smooth as a good cognac, so we've got specially-trained team members who will take your calls, and answer your chats and emails whenever you need them to.
A 'Welcome to the Pack' bonus
GIFTS, FREEBIES, AND INCENTIVES
What's an exclusive club without a few fun perks, right? Well, when you're part of the Pack, Jack's got your back!
There aren't any details on how many levels the program entails, or exactly what you have to do to qualify. Basically, the site says that your play needs to stand out and then you can email the VIP team to see if you qualify. Personally, I like to have all the parameters laid out for me, and many other sites already make this available to players.
House of Jack is so excited for you to play their games via mobile that it has a whole page of the website dedicated to the mobile games. Now, there isn't all that much to tell you there except that you can continue your first-rate gaming experience on the go via your phone or tablet.
The games are all non-download at House of Jack, which means you can access them via the browser on your mobile device. The software has been formatted to fit the smaller screen sizes, and the games I tried all had excellent speed with no lag time. Mobile play is the way of the future, so it is good to see House of Jack so focused on their mobile offering, although I would like to see a couple of device-specific promotions posted as well.
Now, the casino is clearly being marketed to players from Australia and New Zealand, so I was a bit concerned when I started to research the customer support section. Thankfully, I found very quickly that the support team is available 24/7, which is important for those of us who don't live Down Under.
I want to highlight a couple of items from the Support area. First, they have a password reset link right on the page, which I think is brilliant as this is probably the most common player request. Also, the site has a detailed FAQ section, with over 40 answers to common queries.
If you need to contact the casino, you can do so via telephone (beware of long distance charges), Live Chat, or email.
Overall, I am happy with what I found during my review of House of Jack. As you can see from my ratings, there are some minor changes that the site could make to radically improve their offering. This is typical of new sites, so I am giving the owners the benefit of the doubt to react to reviews like this one and make the necessary adjustments.
Even though this site is directed to Australian and Kiwi players, it is open to most countries in the world, and I am happy to recommend House of Jack to my readers. This casino has a wide array of games and promotions that suit the needs of all types of casino players.