Welcome to my review of Jackpot City Casino! I have been wanting to review
this casino for ages now, as I have seen their ads all over the place and they
have been around for such a long time. When casinos are around for as long as
Jackpot City, they can sometimes become a bit stale, but as with every review I
write, I am going in with no predispositions. What I do know is this: if the
casino continues to spend money on traditional advertising as well as the
digital channels, they must be proactive with their offers.
Although these guys have a long-standing reputation in the industry, my
review will be brutally honest. If the quality of the games and promotions don’t
meet my expectations, you will figure it out pretty quickly in this review! My
goal is to find my readers the best possible casinos to spend their cash, so
let’s see is Jackpot City falls into that category!
Overall, I am very impressed with everything that this casino has to offer. I
think there is something for everyone here, from huge progressive jackpots to a
wide selection of table games. There are lots of promotions and a Loyalty
program that rewards players of all stakes levels. While there are some things
that the casino can improve, overall I think this site matches up well against
any other casino available on the market today.
Microgaming is one of the top suppliers in the industry, and it is great to
see them as the provider of games for Jackpot City. There are hundreds of game
choices across the casino lobby, but one set of games missing are the Live
Casino games that have grown in popularity in recent years. Hopefully, the folks
behind the casino add these into the offering soon.
Options for deposits and withdrawals at Jackpot City are varied based on
where you live, but there is no shortage of choices for both. The casino doesn’t
tack any fees of their own onto withdrawals which is a nice touch. While the
casino has a short pending period, the time it takes for you to get your money
is dependent on which method you choose. There are currently no cryptocurrency
options at the site.
I was a bit disappointed in the promotions area of the website. The
disappointment didn’t come from the lack of offers, however. It is the lack of
details on the ongoing promotions that is troubling. I am the kind of player
that wants to know how a casino plans to keep me an active player, so the more
details, the merrier in my opinion! The Welcome Bonus is aggressive but really
only gives slots players a chance to fully convert the bonus dollars.
Jackpot City offers 24/7 customer service, which is excellent. However, the
Live Chat feature is only open to real money players who are logged into their
accounts. I can’t imagine that it would cost much more to have this service open
to everyone who comes to the site, and having a way for potential depositors to
have their questions answered in real-time may help in the conversion process.
I am not a big fan of the layout of the Jackpot City website – there is a lot
of information on each page, and it isn’t organized as well as it could be.
Having said that, I do like the layout of the casino lobby, which is far more
important to players in the long run. You can find the games very easily, and
the tabs are well sorted. The website stuff is easy enough to fix if the casino
chooses to do so.
Mobile players will be thrilled to find the casino has an app that can be
downloaded for iOS and Android users! This may be restricted to the country in
which you live, in which case there is a fully optimized version of the website
and games that can be accessed from the browser of your tablet or phone. The
mobile version of the games play with the same quality as the PC versions so you
can take your casino experience with you anywhere you have an Internet
The Basics About Jackpot City
The first Jackpot City casino website launched all the way back in 1998. That
was the early days for the online casino world when there weren’t as many
competitors as you find in the space today. Casinos that launched during that
time period were being downloaded to players’ computers, and the files were so
big that in many cases, sites like Jackpot City could send someone a disk with
the games in the mail. Thankfully, we don’t live in those times now, with most
casinos available to play right within your browser.
The ownership of Jackpot City has changed over the years, so when it comes to
their reputation, it is tougher to track when issues took place. What I can tell
you is that today the site is owned and operated by the Digimedia group of
casinos. This company has been around for over a decade, and over the years has
acquired many brands to house under their umbrella. Digimedia have a great
reputation with their other brands – you can read some of my reviews of their
other casinos here.
Jackpot City has two gaming licenses, one from the Kahnawake Gaming
Commission and the other from the Malta Gaming Authority. The Kahnawake license
is a legacy license that relates to hosting the casino in their facilities
outside of Montreal. The Malta license is the one that carries more weight these
days, and this is the jurisdiction you will want to take note of if you have any
concerns about the casino.
The Malta license also dictates who can play at Jackpot City. Most
specifically, Americans are not allowed to play here for real money. The full
list of Restricted countries looks like this:
Ok, we now know that the folks behind Jackpot City are reputable and that the
casino is licensed, which puts me at ease moving into the playing review of the
site. This is always the most fun for me, as I love to gamble myself! I like to
get a full experience when I am testing a casino for my reviews, so I start
right at the beginning, creating an account from scratch and making a deposit.
Both of these were very straightforward at Jackpot City, so I was ready to make
my way to the games within a couple minutes.
When you are on the homepage of a casino site, you can look at the bottom of
the page for logos that give you a snapshot of what you should expect. There are
logos from the licensing jurisdictions, the responsible gaming boards, and the
software vendors. When I looked at Jackpot City for the first time, I was very
pleased to find the Microgaming logo on the screen.
Microgaming has been in business since the early days of online gambling, and
the software vendor has grown to be an industry leader, maintaining that
position over the last two decades. Microgaming was the supplier of choice of
the major brands of the late 1990s and early 2000s, including Jackpot City. The
games are available in both download and browser formats. I chose the latter for
this review and clicked on the games section of the site to get started.
With a name like Jackpot City, it made sense for me to start the playing
review with the slots catalog, which is where I would have expected to find the
most jackpots. I was not disappointed, as the full suite of Microgaming
progressives seems to be on display here. At the time of this review, there were
over 10 million USD available in jackpots across the games, with the top jackpot
well over 4 million dollars! Yes, these jackpot games have slightly worse pay
tables than other slots, but for me, it is totally worth it to get a chance to
become an instant millionaire!
Well, like all my other reviews to date, I did not walk away from the slots a
millionaire, but I can tell you that the quality of the Microgaming slots is
something to behold. There are over 300 on display in the lobby at Jackpot City,
including these titles that I think you will enjoy.
Fruit Fiesta – 5 Reel
Game of Thrones
Game of Thrones 15-Line
Happy New Year
Jack in the Box
Jurassic Jackpot Big Reel
Kung Fu Cash
Lady in Red
Mega Moolah Isis
Mermaids Millions Multi-Player
Money Mad Monkey
Oranges & Lemons
Reel Spinner & Tarts
Rhyming Reels – Jack & Jill
Rhyming Reels – Old King Cole
Rings and Roses
River of Riches
Rock the Boat
Stash of the Titans
…and so many more!
If I had to choose any game to play in a casino, I would head right to video
poker. Something is soothing about the rhythmic approach of the gameplay – the
speed that resembles a slot machine combined with the strategy of picking hold
cards – that I love. There are so many different variants of the game these days
that there is something for everyone. I tend to stick to classic games like
Deuces Wild and Joker Poker myself, but at Jackpot City you get the chance to
try all of these titles:
Aces & Eights
Aces & Faces
Bonus Deuces Wild
Bonus Poker Deluxe
Deuces & Joker
Jacks or Better
Joker Poker (kings or better)
Tens or Better
Moving on from a long video poker session, it was time to check out the table
games at Jackpot City. Full disclosure here: I have played at Microgaming
casinos for years, so I had an idea of what to expect in this section.
Thankfully, I found all the games in the lobby (sometimes a casino will limit
the number of table games it offers for some reason). This means that if you
want to play Table Games here, you will find several different blackjack options
as well as a full suite of other table games. For me, no table games session is
complete without trying out some Pai Gow Poker. This poker variant is super fun
to play, and I have found myself sitting at these tables for hours at a time.
Here are all the table games I found in the Jackpot City lobby:
Atlantic City Blackjack
Big Five Blackjack
Bonus Pai Gow Poker
Classic Blackjack Multi-Hand
European Blackjack Hi-Lo 13
European Roulette Gold
French Roulette Gold
Multi-Wheel European Roulette Gold
Roulette Royale – Progressive
Super Fun 21
Vegas Downtown Blackjack
Vegas Strip Blackjack
Wheel of Riches
When it comes to banking at Jackpot City, the casino has you covered, no
matter where you live. What I like the most about the payment options is that
depending on where you live, you will see different, localized options for you
right on the website. Withdrawals, according to the site, will be processed in
24 hours, but then there is the standard wait times form each of the processors.
From what we could tell, there are no fees that the casino charges for you to
worry about for deposits or withdrawals, which is great news – the money you win
is the money you receive!
While each country will have slightly different payment options, here is a
list of what options we found during our research:
Direct Bank Transfer
How a casino chooses to promote their site to players says a lot about the
management team behind the scenes. Some sites just put some standard promotions
on the site and leave them there for ages, letting them get stale. Other
casinos, like Jackpot City, find some balance of static promotions and ongoing
offers to give players motivation to log in more often.
The Welcome Bonus at Jackpot City seems to be a static bonus that hasn’t
changed much recently. That is fine with me, as it is a nice aggressive offer
meant to draw the attention of potential new gamblers. Here is the breakdown of
the $1,600 welcome offer.
100% Match Bonus up to a maximum of $400 on each of your first 4 deposits.
This offer has some Terms and Conditions which you should be aware of. First
off, the four deposits must occur in the 7 days after the first deposit is made,
so if you are planning to take full advantage of the offer, you need to be
prepared to make a lot of deposits early on.
Also, the wagering requirement for the bonus is 50x, which is a little on the
high side compared to other sites. This is amplified by looking at how each game
earns bonuses for you:
All Slots, Keno & Scratch Card games 100%
Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
Classic Blackjacks, All Aces Video Pokers 2%
All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners and
Wheel of Riches 0%
So, if you are a slots player, then you can expect to earn bonuses much
faster than other players.
The Promotions page of the website outlines that there are ongoing offers for
players, but it is very generic with regards to what these promotions entail. On
the one hand, it allows the site to create new offers regularly without having
to update the website. On the other hand, I like to see more details of what I
can expect, so maybe the site should outline some of the past offers so players
can see what they could have earned previously.
Mobile casino play is growing rapidly, and most providers have made it a
priority to provide an excellent mobile offering. The Microgaming caisno games
are built to be played in browsers of PCs and mobile devices, which means you
can access the games right from the browser of your phone or tablet.
The great news for mobile gamblers is that Jackpot City also has a native app
for both Android and iOS devices! This is accessible for download in countries
where gambling apps are legal, and since the casino is only using one software
provider, it is much easier to be able to offer these apps. If you want to
enhance your mobile play, I suggest you download the app directly to your phone.
Customer Support is an important piece of any player experience at an online
casino. With no physical locations, the casino must provide real-time accessible
support by as many methods as possible. At Jackpot City, the website is
available in over a dozen languages, which is a great way to allow players to
answer their own questions in native tongue. The support department is open 24/7
with Live Chat operators reserved for real money players who are logged into
their accounts. There is also a support email address which players can use if
they are not in a huge rush to receive a response as it can take up to 24 hours
to have the casino get back to you.
Well, my time spent reviewing this site did not disappoint! I am very happy
to see that even though the site has been around for twenty years, the
management team works hard to keep everything fresh and relevant. I am a bit
shocked that Live Dealer games aren’t available, which is disappointing given
how much fun they are to play and that Microgaming has a relationship with
Overall, I was very pleased with what I found at Jackpot City and having an
excellent mobile offering means that this casino is going to be successful long
into the future.
I am very pleased to recommend Jackpot City Casino to my readers. If you want
to play great games from your PC or mobile device and take advantage of a site
that is keen to reward players, then this is the site for you!
For the time being, Bitcoin and other cryptocurrencies are not available as a
payment method at Jackpot City. These currencies are still very volatile, so
many operators are resistant to use them for their deposits and withdrawals.
There are many other sites that I have reviewed that accept Bitcoin if this is
the payment method you want to stick with.
Is the native app better than the browser version of the casino?
Better isn’t the word I would use to describe it. I would say that the native
apps are more convenient as you can store your login information, etc. However,
they also take up space on your device, and if you are running out of memory,
you may want to stick to the browser version of the games.
What happens if the game freezes in the middle of a hand?
Casinos do freeze on occasion, mainly due to a dip in the internet
connection. These days, all the software is built to freeze the hand when it
crashes, and when you start up the game again, it will simply resume the play.
IF for some reason that doesn’t occur, then you should contact support for more
Why can’t I see the app in the app store?
Native apps for iOS and Android are subject to review and approval by the
operating systems. Both Apple and Google have restricted access to gambling apps
to countries where online gambling is legal, so depending on where you live, you
may not see the apps available for download.
What games should I play to make the most money?
Well, casinos aren’t built and launched because players make money…every game
has a house edge. Profitability isn’t as easy as just selecting a game to play.
You need to consider the pay tables of different games as well as the house
edge. Strategy also comes into play, so if you want more details on this, I
suggest you check out our Casino Games Guide section.
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