Karamba Casino Review
Karamba is more than ten years old but received a 2015 makeover and a recent redo of its VIP program. Although you may find more casino games elsewhere, you'd be hard pressed to find more banking methods offered, and we don't see any applicable fees mentioned either. This is a truly global site although US players and a few dozen other locations are restricted for participating. The casino uses a variety of software providers to make up its customized slot banks. Table games aren't as plentiful but the live casino is substantially sized, and scratch card fans will also find plenty to do here.
Slot players from around the globe have a good all around casino to enjoy as well as plenty of banking options and a decent variety of games. Table, video poker, and specialty games are lacking some selections that would be helpful to round out the service, and payout approvals should be less than the three days as advertised.
The variety is great within the slots area but table games are missing some good poker options, and specialty games only include scratch cards.
This casino deserves high marks for full disclosure of its financial methods as well as having a huge list of options that are all void of extra processing charges. The approval period could be shortened, though, to provide better service to its players.
The welcome bonus is a standard one with a 100% match up to £200. The rollover is 35 times but only applies to the reward amount and not the deposit-bonus combo. Cash back offers and weekly free spins are great bonuses, but some are only provided to players with a higher VIP status.
We haven't heard any real complaints about the customer service department in general or any of the individual agents. It does operate on limited hours of 8 am to 1 am CET, though, and we feel that a 24-hour casino should have round the clock service.
Plenty of games are available in the mini format so playing on the go should be quick and easy. The mobile casino isn't as appealing as some we've seen but it boils down to game play, and that part of the service is on the money.
Overview of Karamba.com
You'll note two companies involved in the Karamba service. One is ASG Technologies, the official owner, and operator that also has Hopa Casino in its online family. The other is Aspire Global International, and it's the driving force behind this website as it provides the platform itself and has a host of software providers in its arsenal. Aspire also launched in 2005 in conjunction with the Karamba launch date. This casino is licensed and regulated by the Malta Gaming Authority and has a remote license from the UK Gambling Commission for its players from the United Kingdom.
The site's terms and conditions do not explicitly call out any particular country as being exempt from registering and using the real money betting service. However, we do know that players from the United States are prohibited and if you're in an area that specifically calls out online gambling as being illegal, you are also excluded.
Wow! What a menu. It doesn't matter what corner of the globe you reside in; there must be something that can accommodate your financial situation. The strange thing, though, is that Bitcoin isn't available. Everything else is though. You've got prepaid methods, credit and debit cards, e-wallets, bank transfers and wire transfers and geographically distinct options like Boleto.
We've seen this site before with slight adjustments to its configuration and color scheme. It's a basic set up with the games front and center and a side menu that can hide to create additional space. All of the pertinent information is at the bottom of the homepage, and financial details and promotions are conveniently outlined for active players and those considering registration.
We'll be honest here. We don't really like when a site limits itself to one particular software provider. It's a disservice to players looking for some variety. We've been looking at great examples of combining large and small companies to provide familiar games mixed with some new and exclusive ones, and Karamba does an excellent job of doing just that. Microgaming and NetEnt lead the way, but Neo Games provides for some fun options and Evolution, Bally, NextGen, are all viable options for customers looking for variety.
Bonuses & Promotions
Let's talk about promotions here as for some players they're an important part of the online gaming experience. For others, though, they pass any offer right on by and get straight to the betting without having to calculate rollover requirements.
In our opinion, there's a good middle of the road service on this website. On the one hand, you have a fairly standard welcome bonus of up to £200 plus some free spins. It's something that bonus-seekers will be pleased to see.
On the other hand, there isn't a plethora of reload bonuses or hard to explain, lots of hurdles to jump through, promotional offers that can be more confusing than helpful. What there is, though, is a monthly cash back program that players who usually decline bonuses may still want to take advantage of, as well as some daily offers that active players can accept or decline at any time.
The other interesting thing about the offers package is that some, like the cash back program and the Sunday free spins, are tied right into the loyalty program so, you have to be at a higher level to take advantage of them.
100% Welcome Bonus of up to £200 plus 100 Free Spins
The bonus package is a three-day combined offer that breaks out as follows:
- Day 1: 100% deposit match up to £200 plus 20 free spins
- Day 2: 40 extra free spins are released
- Day 3: The final 40 free spins are available plus an extra bonus surprise is also awarded
Now, this is a deposit match offer, so you've got to figure that some rollovers will factor into the scenario. The rollover is a number of times that a player needs to play their bonus award through before anything can be cashed out of their account. In this case, it is indeed on the bonus amount only and not on the deposit as well. So, if you deposited £50 and received another £50, only that £50 award is subject to a 35 times play through.
We made that simple enough so let's now complicate it a bit more. The free spins also come with some rules that accompany them. The free spins are used, and then any winnings that directly resulted from those complimentary plays are then subject to a 50 times rollover.
A minimum of £10 needs to be deposited to accept the welcome offer, and the maximum cashable net bonus is £200.
Cash Back Monthly: for Platinum, Premium, and Prestige level players only
Every third of the month, a cash back award is issued based on any losses from the previous month's activity. The percentage and specifics aren't disclosed in the main promotions area and may depend on VIP level, but this reward is available to claim every month.
We like the fun surprise element of this particular bonus as it varies daily. Sometimes there could be a raffle, other times a daily cash back reward, or custom bonuses that change. In any case, this isn't widely publicized as it does fluctuate and is customized for Karamba's players.
Sunday Free Spins: for Bronze level VIP players or higher
Free spins are issued each Sunday that are entirely dependent on the player's VIP level. Bronze level players would receive the lowest award and Prestige, the highest.
We've been mentioning the VIP program and how the levels factor into some of the promotions mentioned above so we really should get into the basics of the loyalty or VIP program.
It's a seven-tier graduated level club, and all new players have automatically opted in upon their first deposit at the "New" level. The more game play, the higher the player rises through the ranks going from New to Bronze, Silver, Gold, Platinum, Premiere, and, ultimately, Prestige.
The top three levels will, of course, receive the most benefit including better cash out percentages, more bonuses, free spins, higher cash back offers, and express cash outs.
Banking... This Could Take A While
It's never more apparent the reach that a casino has until you access that banking page and see what's available for international players. The list on this site is a superior one providing customers with a lot of choices. As we mentioned previously, the only thing that we didn't see was a Bitcoin option. But, unless you're solely a Bitcoin user, there should be something that will accommodate you and quickly facilitate the funding of your betting account.
Players also have their choice of currency: AUD, BRL, CAD, DKK, GBP, JPY, NOK, SEK, or USD
- Visa Credit and Debit
- Mastercard Credit and Debit
- Skrill 1-Tap
- Wire Transfer
- Direct e-banking
- Click and Buy
- Use My Funds
- Ticket Premium
- Fast Bank Transfer
- Mister Cash
- Mister Cash Mastercard
When it comes to payouts, the menu is significantly shorter. There is a minimum withdrawal of 10 straight across the board except when it comes to wire transfers and then it will be higher.
The maximum withdrawal is a combined $7,000 in one month's time. After that, the payouts are extended for multiple months until the cash out is satisfied. The benefit of this service is that no fees are mentioned, so we're assuming nothing is imposed, and that is always a good thing for players.
Game variety: For such a relatively small casino, the variety is decent, at least regarding slots. It could certainly be better for other types of gaming as there are only a few video poker games. It's also missing keno and bingo and a few of the specialty games that many players enjoy as well as some table poker. But, slot games are diverse and unique, and the incorporation of the live casino in with the regular table game area boosts the overall selections enough to appeal to table game players who play anything aside from poker.
Audio and video quality: We have seen some consistent comments about lag time here and there. It's nothing major, but enough to catch our eye in that several players reported the same type of experience.
Mobile casino: 185 games in total with the full menu of scratch cards, live dealer tables, and nearly every video slot. What's missing from the smartphone and tablet version is the classic slots section. It's a good sized mini version, though, and all of the important pieces of information that coincide with the actual betting, are also front and center.
Software: There are a variety of software companies, and some just provide for a game or two. The main ones we were able to identify include Microgaming, Play 'n Go, NetEnt, Neo Games, and WMS.
It's a pretty simple setup overall. Slots divide out into just video versions and classics. There isn't a progressive jackpot section although there are several games marked as "new."
- Jungle Jim El Dorado
- Panda Pow!
- Sails of Gold
- Jade Magician
- Raging Rhino
- Guns 'n Roses
- Jack Hammer
- Sails of gold
- Joker Pro
- Butterfly Staxx
- Merry Xmas
- Super Flip
- Grand Crown
- Jungle Spirit
- Wizard of Gems
- Copy Cat
It's not really a very large area, but it apparently warrants its own section as Scratch is one of the top three areas of gaming on this site. As you can see, all of the games will also appear on mobile devices for playing on the go. We would think that scratch cards would be an easy game to play wherever you are as there isn't strategy involved to distract you.
- VIP Black
- Hit the Bark
- Roll the Dice
- Golden Island
- Disko Keno
- Club Pearl
- Happy Birthday
- Cash Farm
- Wild Win Doubler
This number is actually misleading as the casino games area also integrates the live tables into it. There are also a few video poker selections that round out this corner of the site.
- Roulette Lounge
- Jacks or Better
- Joker Poker
- Roulette Royal
- Baccarat Squeeze
- French Roulette
- Auto Roulette
- Blackjack VIP
The full suite can be accessed regardless of how you play, whether on the full site or mobile devices.
- Blackjack Live
- Baccarat Live
- Roulette Live
- Blackjack VIP
- Roulette VIP
- Auto Roulette
- French Roulette
- Baccarat Squeeze
- Immersive Roulette
Contact Email: firstname.lastname@example.org
Contact Phone: +356 225 85000
Live Chat: available from 8 am to 1 am CET
There are a lot of online gambling sites out there today. Some of the newer ones go above and beyond to make themselves stand out by their design or unique concept. There are Bitcoin only sites and virtual reality experiences just to name a few. Karamba, though, has been around for more than a decade now. Yes, it received a makeover two years ago, but it's been in place providing a straightforward casino gambling experience for players around the world.
The one thing that it does best is to stay out of player discussions. For a casino with its longevity, there aren't a lot of player comments. Yes, there are some, and you'll find a mix of positive and negative but even just eyeballing some of the not as flattering reviews, you can see that many revolve around misuse of bonuses.
The biggest most valid issues are slower payment approvals and some lag time in the game loads. So, that's not too bad after all.
Despite its makeover, it probably could use a face lift. It comes across somewhat dated, but the product itself is front and center with the games on the homepage. It's not the most innovative of designs, but it does the trick.
Information is prevalent on this website. There are no hidden pages. If you want to find out about banking, it's there. Are you interested in all of the promotional programs? Well, they're outlined for you. The terms and conditions are almost too extensive to be reader-friendly, but you can't say that things are missing anyway.
The only thing we would like to see added is a comprehensive list of excluded countries. It may be there amongst the lengthy terms, but we didn't see it. We did see a note about making sure gambling is legal in your area, but it would be helpful to have specifically outlined geographical restrictions.
We never want to see a bunch of confusing reload bonuses for every day of the week. The welcome bonus is straightforward and necessary as so many people won't consider even trying out a service if they don't get an incentive in return but reload offers seem to always lead to dissatisfaction, in the end, so we're pleased that they've been omitted here.
We like the mystery bonuses that come up daily as players then get to pick and choose the ones they're most interested in and can check in often for updates.
The VIP program seems to be the center of attention, though. It's referenced several times in the promotional offerings, and the different status levels determine what types of offers players can claim. It's a notch up from many loyalty programs in that it includes cash back offers, weekly free spins, expedited cash outs, and all kinds of other gifts in addition to the essential points for cash premise.
Straight out of the gate, it deserves a thumbs up for simply being detailed concisely and for potential customers to easily review. But then when you factor in the huge menu of options and the fee-free transactions, you're really looking at a good service. Now, that's not to say there couldn't be an improvement. The turnaround time is a bit excessive for payouts.
Once a player initiates a withdrawal, there is a 48 hour pending cash out request time that apparently gives players time to change their mind. Hmmm, not fans of that. But, then, there is the one-day internal processing so now three days have gone by before it even reaches the financial institution for processing. For something like an e-wallet, that's not too bad because it's instant after the three day waiting period, but if you're looking for a bank draft, you're waiting up to ten business days and, in this day and age, we would say that's just too long.
The gaming is interesting in that there is a collective of software companies used but a few different types of games are entirely neglected. Number one, there isn't a progressive jackpot section, and we look for those games first and foremost. Two, we found two video poker games wedged in between the tables in the casino games area. And, number three, games like table poker and keno and bingo are not available on this site.
Games that are present and accounted for are good ones, though. The combination of software does create an overall customized presentation so games like Game of Thrones or Football Champions Cup may be easily recognized, but then Jade Magician, Rabbit in the Hat, and Copy Cats could be new even to more experienced players.
Most of the slots are also hosted in the mobile version, so that's a benefit for players these days as playing on the go is now more important than ever with our new lifestyles.
With a maximum $7,000 monthly cash out limit, you can tell that this is a site for recreational players. That may be why the importance isn't placed on jackpot slots or progressive payout tables like Caribbean Stud, but there is an audience for a casino like Karamba, and that's why it keeps going strong.
While the casino itself is a very middle of the road one in both quantity and variety, the banking and promotions stand out above many others. It's truly a global-servicing casino with free banking in both directions and more than enough options to cover the gamut. Live casino players have nine tables available in any format, and slot players can choose from a good and diverse collection of games. However, video poker games could be better represented, and keno, bingo, and poker tables added, and then you'd have a well-rounded mix for players of all tastes.
Yes. Five other choices include German, Swedish, Norwegian, French, and Finnish. To make the switch, click the top left of the site to open up the left side menu and then just select "Change Language" for a drop down box of selections.
No. US players are prohibited from registering. Players from other areas also need to make sure that online gambling is allowable in their location.
This casino actually has a two-part internal system once a withdrawal request is initiated by a player. The first 48 hours is called the pending period, and it has your withdrawal sit in limbo. During this time, you can reverse your cash out request, and we would assume that's what the casino is striving to accomplish. If you ride it out, though, there is a one-day approval following the two-day wait. From there, additional days now depend on the withdrawal method that you chose.