Live chat support is only available to real money players
When I am given a casino to review that I have never heard of, I will admit that I get a little nervous. I have been doing this for a long time and have been playing at online casinos even longer. Over the last twenty years I have come across pretty much every brand there is, and I am usually the first to hear about new casinos when they are launched.
When I first laid eyes on the MYB Casino website, I was pleased to see a very nice design, featuring a VIP-style theme. Fancy cars, lots of casino chips and the allure of Las Vegas stick out right away. Now, all that is fine window dressing, but the real value in an online casino is what you find behind the curtain.
A site can promise the world and have a ton of fancy graphics and stock photos, but what I want to find out for my readers is how great the games and the experience are. So, that’s what I did. I spent an extended period with this site, and have put together a no-nonsense, honest review for you here.
This site is one of the newer ones on the market, but they either have some experienced people behind the scenes, or they have studied the industry for a long time. While this is more of a “classic” online casino experience, you will see after reading this full review that this actually works for many players who don’t necessarily want all the bells and whistles that have come along with newer casinos these days.
Given the limited options for software partners, I think that MYB Casino has chosen wisely to work with Betsoft. This is a company that is known for the quality of their games over the sheer quality, and that is clearly evident when you look at their 3D slots catalog.
There are still plenty of games to choose from, and we doubt that anyone would find themselves at a loss for what games to play. It would be nice if they found a way to add an additional vendor as they get further along in their lifespan.
This is about as good a score as I can give to a site that only offers U.S.-friendly options. IT seems as though there are no fees for depositing and only nominal fees for withdrawals, which is in line with other casinos in the space. As for the speed of payment, there is a 48-hour hold on payouts, and then you could wait a few more days depending on the method you have chosen.
This score is given mainly for the number of ongoing promotions that you will find on the site. Yes, many of them are tied to deposits, but then at least there is a reason to make more deposits when needed. The Welcome Bonus is decent but has a minimum of $100 to quality, and the wagering requirement is higher than most casinos.
There are several ways to contact the support staff at this casino, but the most convenient one (Live Chat) is only available to real money players. I understand why a casino does this to keep costs down and efficiency up, but it doesn’t mean that I have to like it. The site also seems to have a social media presence but when I checked the links on the site were broken.
This is a site that is easy to get around, and even easier to find what you are looking for. The casino lobby is very clean and tidy, and the game filters at the top of the screen allow you to easily toggle between slots, tables games and liver dealer options. The website is well laid out, and I didn’t find myself hunting long for any information that I was seeking.
The only reason this score isn’t higher is that there aren’t native apps that you can download to your phone. Aside from that, the games play very well on mobile devices of all shapes and sizes, and the lobby screens are still easy to navigate from your phone.
The Basics About MYB Casino
MYB Casino is a newer entrant into the casino landscape. They launched in 2017, which doesn’t give them a lot of time to have built up credibility. Typically, this is a red flag for me, as I like a casino to have been in business for a few years before I give them a full recommendation. However, I am in a generous mood, and since I didn’t find anything damaging about the site on player forums, I am going to give these guys the benefit of the doubt for now.
The casino is licensed by Curacao, which is one of the more operator-friendly governing bodies issuing online gambling licenses. At the very least, it shows that someone was willing to go through some mild due diligence and pay the fees for the license. If you are having trouble with the casino, however, I wouldn’t count on the Curacao Gaming Authority being of much help to you.
This shouldn’t be a roadblock to you registering for an account, though. Many casino operators would like to get licenses from other countries, but operators who want to accept U.S. players aren’t able to find many regions willing to take their applications.
I couldn’t find out many details about the ownership of the casino, but in my research, it didn’t appear as though the owners were tied to any other online brands. That isn’t important to me aside from trying to determine if there has been any rogue behavior in the past, but again with nothing to go on, I am going to leave that for now.
Those of you that have read my reviews before know that I am very focused on the games that are available at any online gambling site. This goes back to my history as a player, both in live casinos and online. Seeing that I am someone who still enjoys playing real money games online, it is critical to me that the offering put up by a casino operator meets my standards before I recommend a brand to any of my readers.
My casino testing can take hours as I like to play as many of the games as I can. For me, the most important part of any casino review is the playing review, so I settled in for a long session. Here’s what I found.
Let’s start with the type of software that MYB Casino is using. Now, given that they are accepting players from the United States, we already know that their options are limited. Most of the big brands like NetEnt and Playtech are no longer accepting licensees who are U.S.-friendly, so there are only a handful of other options.
From that group of vendors, MYB Casino has chosen to work with BetSoft, and that is music to my ears. I have played with the Betsoft games for years, and have always been very impressed with the suite of games. Of course, an operator still has to choose which games they offer in their lobby, so sometimes I can find myself disappointed even though I know what games to expect.
Every time I review a casino, I look around the lobby first, then I decide on which style of games I want to play first. To stay focused, I don’t jump around in categories. For MYB Casino, knowing that I was testing Betsoft’s game,s I decided to start with the slots catalog.
If you have never played Betsoft games, then you are in for a real treat. The company is well-known for their slot games, and in particular the 3D graphics they have built into the games. These games really pop off the screen, which is a very nice touch. I like games that aren’t just cold and flat on a display, so playing these games always puts me in a good mood. I would have been in a better mood had I won any jackpots during my playing session, but that just leaves them all for my readers to win.
Here are just a few of the more popular slots titles you will find in the lobby of the MYB Casino:
At the Copa
At the Movies
Back in Time
House of Fun
It Came from Venus
Slots Angels: Born to Spin
Next up for me after all the slot testing was video poker. Again, those of you who are loyal readers of my reviews know that I LOVE video poker. It is probably the game I play the most when sitting in a land-based casino, and when I am online, I always find myself gravitating to a long session when sitting in front of the television trying to relax.
One great thing about video poker is that the game is very fast and very simple to understand. However, depending on the game you are playing and the paytable attached, the strategy of what cards to hold in every hand is always changing. For my money, this is the best game in any casino.
Having played Betsoft video poker games in the past, I knew what I was going to get. First, there are many different variants available, and all of them are sitting in the lobby of MYB Casino. Here are the games I found when playing (don’t ask me how many of them I tested…)
Aces and Faces
Five Draw Poker
Jacks or Better
Multi-Hand bonus deluxe
Pyramid double bonus
Moving right along, now I was a couple of hours into my testing session, and turned my attention to the table games category. Betsoft doesn’t have the most dynamic set of titles in this category, but rather than have 15 different types of Blackjack, they are more focused on presenting excellent quality games, and as far as I am concerned they have succeeded.
At MYB Casino, you can filter the lobby by Table Games, and that uncovers well over 20 different tables waiting for you. There are still a few Blackjack variants, although for me I prefer to just play the classic version of the game. Every other version tends to offer side bets or other slight rule changes that only serve to make the house edge higher.
I tested the blackjack games for a while and then spent some time with the many poker-based games. For me, the best of these is Pai Gow Poker. This is a game that is great for someone who is mildly risk-averse. You are not going to lose a lot in this game, although as a result you also aren’t going to win a ton either. This game does involve a lot of interaction and strategy, and for me, that is much more fun than games like Caribbean Stud or Let It Ride.
Here is a sampling of the table games you will find in the MYB Casino lobby.
Caribbean Stud Poker
Let it Ride
Single deck blackjack
Super 7 Blackjack
Three Card Poker
Live Dealer Games
MYB Casino has decided to launch their casino with Live Dealer Games, and this is excellent news! I love these style of games, as they give you the best combination of convenience (playing from anywhere) and action (real dealers makes you feel like you are in a live casino). The lobby has many different games to choose from, and each shows the picture of a hot girl on them.
Having said that, you are able to choose what dealer you want to play with (assuming they are working at that time). Not every game works in a live dealer environment. The only games you are going to find in this lobby are the following:
Banking for casinos that are accepting U.S. players is always a bit of an issue. Ever since the UIGEA laws were enacted in 2006, many payment providers simply do not accept gambling transactions and the ones that do charge sites an exorbitant amount of money.
When I looked at the options available in a cashier, it seemed pretty standard to me. I am always concerned about how to get my money from a site in the fastest and cheapest way possible, and at MYB Casino it appears to be through cryptocurrency. Of course, there is some inherent risk in using crypto, so unless you just need to get your cash right away, you can always wait the 2-3 days for a wire transfer to be sent to you.
Bank Wire Transfer
Person to Person
Pay by Phone
Bank Wire Transfer
As with most online casinos, the promotions page at MYB Casino is littered with different deposit bonuses. I won’t go into too many details about them all here, but I will focus my attention on the Welcome Bonus that is touted on the homepage as well.
The Welcome Bonus at MYB Casino is a 200% bonus up to 1000 dollars.
This definitely sounds like a great deal, and I appreciate that the maximum deposit for the full bonus here is only $500. Many sites offer these massive sums, but you have to make such a huge deposit it tends to scare people away.
As far the offer goes, it is of course only open to first-time depositors. I like that the Terms and Conditions of the promotion are right on the page – 30x the sum of the deposit and bonus is the wagering requirement, which is definitely on the high side. One item of note here is that the minimum deposit that qualifies for this bonus is $100. If you choose to make your first deposit a smaller amount, don’t expect to see these bonus dollars in your account.
The good news about the Betsoft games is that they were built recently enough that there was a focus on mobile compatibility. All the titles in the catalog are available for both PC and mobile devices, and there is no slip in quality when playing on a phone or tablet.
The only issue is the speed of the phone’s connection to the internet, which should be totally fine unless you find yourself in a remote location trying to play the games.
As the site is offering games to players in the United States, there is no native app for either iOS or Android at this time. Mobile players at this casino will be using the HTML5-based mobile browser games instead.
I always hope never to have to use a customer support team at a casino, simply because I know enough about the games to rarely have a question. If you do need some help at MYB Casino, you have several options to contact the site.
However, this can be a bit confusing.
You can email or phone the site if you wish, or you can contact them via Live Chat.
The Live Chat agent, however, is not available to anyone who has not made a deposit.
Considering I didn’t know anything about this casino and they have only been around for just over a year, I have to say that I am impressed with what I found at MYB Casino. Now, this is a straightforward casino offering – no achievements or challenges like you would find at a more social-based casino brand. This casino is all about glitz, glamor and games – just the way I like it.
I was very happy to see the Betsoft games in the lobby as well as some Live Dealer games for variety. The payment methods are decent enough, and as for the promotions, while they are primarily deposit-driven, there are at least several that you can take advantage of along your player journey.
Overall, I am happy to recommend MYB Casino to my readers. The quality of the games is the most important thing to consider here, and I think the combination of the Betsoft games and the live dealer options gives a very well-rounded casino solution to anyone who just wants to get down to the business of dealing cards and winning hands!
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