Extensive game library with a wide variety of games
Several options for contacting customer service
Many reliable banking options for both deposits and withdrawals
Some terms and conditions regarding withdrawals are vague
Scratch cards and specialty games not available on mobile devices
Platinum Play is a Microgaming Casino that offers a five-part welcome bonus
offer for new players as well as 500 casino games including slots, tables, and a
good-sized specialty games area. Aside from Bitcoin, there is practically every
financial method offered to cater to players from around the globe except for
the US, UK, Spain, Italy, France, Australia, and a few other locations where
registration is restricted.
If we look solely at the casino, it would probably have a nearly five-star
rating as the games are top-notch and more than enough for most casino and live
casino players. Some unclear banking and bonus issues, as well as a mobile
casino that doesn’t do the full site justice, is the reason for the reduction in
the overall rating.
Microgaming has an extensive library of games, and over 500 are available
that include all of their most popular slots as well as a wide range of table
games, video poker and over 50 specialty and scratch cards, so variety is
definitely in play. Unfortunately, scratch cards and specialty games are not
available on mobile devices.
You would think that such an extensive financial services menu should earn
this site a five-star rating, but there are still unknowns such as how long the
pending period is before a withdrawal is approved and if there are any fees
associated with certain payout methods.
The five-tier welcome gift may be appealing for some new players, but they
won’t even receive their free spins until they’ve made three deposits. The 40
times rollover is a bit tricky as the deposit and bonus are played at a 50-50
rate while meeting the wagering requirements so players can easily be confused.
Currently, their one-off limited time promotion just wrapped up so the only
steady reward is for new players aside from any that may be issued from the
Phone, email, live chat, Skype, WhatsApp, and good feedback from players who
have contacted Platinum Play’s customer service… what more could you ask for,
For a sizeable casino on the full site, it was surprising to see only about a
third of the games available for smartphones and tablets. Additionally, none of
the specialty games appear at all, progressive jackpots are limited to just four
games, and video poker is whittled down to seven, so there’s quite a big
difference between the full casino and the mobile version.
Digimedia Plus the Fortune Lounge Group
Platinum Play’s Malta licensing is listed under
Digimedia Limited along with other
sites including royalvegascasino.com, europalace.com, allslotscasino.com,
vegaspalmcasino.com, and a dozen other online gambling sites. The
Fortune Lounge Group also lists
Platinum Play amongst its clients. Gambler forums provide relatively high marks
for Platinum Play from its bonus program to its extensive Microgaming library. While there
isn’t anything notable to say about Digimedia, the Fortune Lounge Group did have
some player complaints regarding unfair bonus practices, but that was nearly a
decade ago, and all current accounts indicate that things have changed for the
better as players are mainly positive regarding the casino group.
The Invitation List Is Vague
Unlike most sites that have all of the player exclusions clearly spelled out
in the terms and conditions section, Platinum Play is not as revealing when it
comes to its invited list. From its registration page, we’ve deduced that UK and
US players are not allowed to register as well as anyone from Australia, Italy,
France, Spain, and some other locations. To find out if you’re “in,” click
register and pull up the complete drop-down list of countries.
We Need to Rest After Typing the Complete List of Banking Options
If you’re someone who loves options, you should enjoy the financial
selections offered by this casino. The menu is lengthy and circles the globe
with standards like instant banking and credit cards but then provides for
localized versions like Przelewy 24, iDebit, and Pago en Efectivo.
The “Platinum” Look Could Shine Brighter
With a name like Platinum Play, we thought the site would be dazzling. It
sounds so upscale that web designers could undoubtedly impress with some
rich-looking features. Instead, it does have a somewhat different feel as the
homepage is mainly black, gray and white with some red that jumps off the page,
but we don’t get the upscale vibe that the name implies.
A Microgaming casino combined with Evolution Gaming Live Dealer tables is a successful combination. To be
honest, we like to see even more software companies integrated for more quantity
and variety, but this site uses quite a bit of Microgaming’s catalog and offers
500 games, so there are plenty of different options from which to select. Both
companies provide top-notch software for the best online experience so the
casino itself shouldn’t disappoint.
Bonuses & Promotions
Unlike the banking area with a list that goes on and on, you won’t find a
long list of promotions on platinumplaycasino.com. The main focus is on the
welcome package, which is a five-part offer. It’s promoted as €1,000 plus 50
free spins, but it’s really a bonus match of up to €200 that can be applied
toward the first five deposits.
Aside from the new player award, there is usually one limited time promotion.
We’ll detail the latest one just to give you an idea of the types of games and
rewards that players can get in on after they’re registered and have a balance
in their betting account.
100% Welcome Bonus Package up to €1,000 + 50 Free Spins
This is a package instead of a one-off award, so the €1,000 bonus match isn’t
available all at once. It’s divided up and awarded in an amount up to €200
toward the first five deposits. The 50 spins don’t come into play until the
third deposit and are only available on Bridesmaids, Dragon Dance, Bikini Party,
Wild Orient, and Sun Tide slot games.
The wagering requirement does warrant some review by players as it’s somewhat
confusing with how it’s structured. The rollover is 40 times, and it applies to
the bonus balance but meeting the obligation is a bit trickier.
A deposit is matched at 100% so, if you deposit €50 and get €50, every bet
made while satisfying the play through is divided in half. A €10 bet is
comprised of €5 from the cash balance and €5 from the bonus reward.
If you win, it’s split 50/50 amongst the two until the rollover has been
It does sound complicated but everything is computerized and tracked so you
should be able to review your status in your account area and, if you need
assistance, be sure to contact customer service. By all means, don’t try to cash
out anything until you’re entirely certain that your bonus obligation has been
Free spins are a bit vague, but they don’t even kick in until the third
deposit and players must have made at least a minimum €10 deposit three times
before they’re activated.
The welcome package breaks down as follows:
Deposit 1: 100% up to €200
Deposit 2: 100% up to €200
Deposit 3: 100% up to €200 + 50 free spins
Deposit 4: 100% up to €200
Deposit 5: 100% up to €200
The last promotion that Platinum Play ran was called Wild Wins II and it’s a
revisit to a previous game that was played before. We like these kinds of
opportunities because they’re not directly linked to deposit activity.
There’s a progress bar, and betting equates to rewards points that then fill
up that bar. Whenever it’s full, the player gets a spin on the wheel. There’s a
total of €300,000 in instant prizes like free spins, rewards points, and other
bonuses up for grabs, so it’s a fun addition to regular gaming.
Most casinos have some loyalty or VIP club, and this casino is no different.
The rewards program starts everyone out with 2,500 points and then points are
earned based on the game that’s played. Slot games provide faster accumulation,
while classic blackjack takes 100 times the betting to earn one point.
The rewards go beyond points for cash. There are birthday bonuses, monthly
loyalty bonuses, weekly promotions, and accelerated earnings depending on the
There are only four levels: Silver, Gold, Platinum, and Diamond and every new
player who makes a deposit is a Silver status member.
The VIP Club
The Platinum VIP Club is by invitation only and is for high rollers
exclusively. The benefits of this club will be significantly higher than the
rewards program as it does cater to the big money bettors.
Banking – The Deposit and Withdrawal Situation
There is a massive list of banking options for Platinum Play players (say
that three times fast). Deposits well outnumber withdrawal methods, but there
still should be plenty of choices for even the most discriminating customers.
The only notable exception was Bitcoin. It’s not included as a financial
When you initially register, you’ll choose from one of 15 different currency
options to make things easier. You can select from any of the following, and if
you need to switch, you should be able to contact customer service after you’ve
finalized your registration as well.
British Pound Sterling
New Zealand Dollar
Before we get to the selections, we do want to note that the casino does an
above average job in presenting their financial services. There’s a
comprehensive deposit list that also indicates which of the options can also be
used for payouts. Additionally, credit card, web wallet, prepaid method, etc.
have a designation of the currency that applies.
The only thing that is missing: specific fees that may apply. The casino
“Withdrawals may be subject to processing fees at the discretion of the casino.”
We don’t see any note about fees for deposits, even in the terms and
conditions, so we assume that there are none. But, as always, you’ll want to
check with the casino customer service before you conduct any banking just to
make sure you have all of the pertinent information for your location, currency,
and financial method.
Rather than separate everything out into deposit and withdrawal menus, the
following is the complete list of all the banking options the casino offers:
Visa Credit Card
Mastercard Credit Card
Visa Debit Card
Delta Debit Card
Solo / Switch Debit Cards
Direct Bank Transfer
Eps Bank Transfer
Instant Banking by Citadel
Carta Si by Moneybookers
Diners Club by Moneybookers
GiroPay by Moneybookers
Solo by Moneybookers
Nordea by Moneybookers
PostePay by Moneybookers
Sofortuberweisung by Moneybookers
Just over the 500 mark – the Platinum Play Casino offers 501 casino games
ranging from slots to video poker to table and some specialty varieties in the
mix as well.
The casino is provided by Microgaming,
one of the leaders in online gaming software. Therefore, not only can players
select from a wide variety of some of the most popular slots and tables, but the
16-game progressive jackpot section provides the big money alternatives like
Mega Moolah with its £1 million guaranteed prize, and Major Millions that’s
usually somewhere in the half-million or above area. These are well-known and
highly sought after jackpot opportunities.
Before we get into the gaming options, you should know that the library will
vary depending on location and whether you’re using the instant play or the
download option. We’re taking a look at the instant play casino as many people
don’t want a casino taking up space on their PC or Mac.
Library Size: 501 / 176 Mobile
Using just one software company does limit a site to
particular selections, but with 500 games and plenty of tables, video poker, and
specialty options in addition to more than 300 slots, there’s not much we can
complain about as far as variety.
Audio and Video Quality
We didn’t find any issues with the casino on instant play or through mobile access.
The mobile casino is relatively small by today’s standards. On
average, most casinos typically offer at least 50% of their full library on
smartphones and tablets, but Platinum Play came in under 200. The quality was
fine, and nearly 200 games is still a good sized casino on the go, but specialty
games were missing, and only seven video poker options were hosted as well. Just
25% of the progressive jackpots were available, but they do include Cash Splash,
Treasure Nile, Major Millions, and Mega Moolah.
Slots 348 / 149 on Mobile
Slots are divided out into Reel Slots (the more traditional ones), Video
Slots, and there is also a dedicated Progressive area.
Reel slots are more for the slot purists who enjoy regular reel slots that
are certainly much more advanced than the one-armed bandits, but they also have
more of that classic feel to them.
Bar Bar Black Sheep
Wheel of Wealth
Untamed Giant Panda
Racing For Pinks
Jekyll & Hyde
Lara Croft Tomb Raider
Game of Thrones 15 Lines or 243 Ways
Progressive Jackpots 16 / 4 on Mobile
Unfortunately, only four of the 16 games are available on mobile devices, but
they do include the big ones like Mega Moolah and Major Millions, so it still is
possible to become a millionaire on the go.
The following are current rounded-off jackpot amounts:
Mega Moolah (and Mega Moolah Isis): €1 million
Major Millions 5 Reel: €465K
King Cashalot: €225K
Fruit Fiesta (three and five reels): €46K
Wow Pop 3 Reel: €6K
Lots A Loot (three and five reels): €24K
Treasure Nile: €43K
Cyberstud Poker: €219K
Cash Splat (three and five reels): €15K
Video Poker 26 / 7 on Mobile
Aces & Faces Poker Poker
All American Poker
Deuces Wild 4 Up
Aces & Eights
Louisiana Double Poker
10s or Better
Aces & Faces Poker
Jacks or Better
Scratch Cards 20 / 0 on Mobile
Aside from the casual games (aka specialty games), scratch cards have a
section all their own with some fun variations for players who enjoy these
electronic instant winners (hopefully winners).
Dawn of the Bread
Game Set and Scratch
Plunder the Sea
Casual Games 33 / 0 on Mobile
For anyone that’s isn’t comfortable with regular casino games or prefers more
bingo/keno-type activities, 33 games is a good-sized area with plenty of
Four by Four
Whack A Jackpot
Pick ‘N Switch
Crypt Crusade Gold
Table Games and Live Casino Games 55 / 16 on Mobile
The table game area is primarily provided by Microgaming and is player versus
computer. However, there are also some live dealer tables incorporated into the
mix that are by Evolution Gaming, one of the biggest names in live casino action
Regular Table Games
Double Exposure Blackjack
Classic Blackjack Gold Series
Three Card Poker
Big Five Blackjack gold
High Limit Baccarat
Premier Roulette Diamond Edition
Super Fun 21
Bonus Pai Gow Poker
Live Dealer Casino Tables
Live Blackjack – different denominations
Live Casino Hold ’em
Live Caribbean Stud Poker
Live 3 Card Poker
Contact Email: use Contact Us form
Contact Phone (Canada): 1-866-745-2416
Contact Phone (other areas): different numbers per language in the contact us area
Live Chat: available 24/7
Mobile Compatible: Yes
When we first pulled up this casino, we ended up on a landing page –
platinumplayonlinecasino.com and were honestly quite disappointed as it appeared
to be the primary casino. It was just jumbled with information, no terms and
conditions in the menu, and a link to the bonus terms and conditions that didn’t
work. It took a bit of studying before realizing that there was another site
with the full casino experience hosted at platinumplaycasino.com.
So, if you make the same mistake we did, continue your search, and you should
find a larger and more information-filled website.
The full site, although not as visually appealing, does have a good-sized
casino and a massive list of banking options to cater to its international
players. The menu is easy to access, even for customers still considering
registering a membership but does lack some detail when it comes to the
turnaround time and possible fees.
If there was one thing we’d like to see changed about this site it is that
it’s too vague. Terms and conditions aren’t as detailed as we’ve found in some
competitors and, while the banking list does indicate deposit and withdrawal
acceptance, it leaves some things to the imagination.
Turnaround Time: “Your withdrawal request will then
enter a pending period (minimum 24 hours).”
Withdrawal Fees: “Withdrawals may be subject to
processing fees at the discretion of the casino.”
To be fair, we’ve scoured player forums and, unlike some casinos that have
several complaints about payouts posted, there isn’t anything consistently
derogatory about Platinum Play. One new player complained that it took three
days to receive the first payout, but that’s relatively fast compared to many
that we’ve come across.
It would be much more reasonable for Platinum Play to list some specifics,
though. A minimum of 24 hours for a pending period could be several days or a
week. Processing fees should be up front. Once they have your money in-house,
you’re then subject to their conditions, charges, and turnaround times without
even knowing what they are.
Bonus information is posted but is complicated, especially for first-time
players. The five-time welcome bonus doesn’t even issue the 50 free spins that
are advertised until the third deposit has been made. The wagering requirements
split up the cash deposit from the bonus amount 50/50 while they’re being met,
so it could get tricky to figure out where you stand regarding satisfying that
40 times rollover.
On a much brighter side, the casino is full of some favorite gaming options
courtesy of Microgaming, and they include popular titles like Brides Maids and
Game of Thrones as well as some lesser-known reel slots that some players may
Customer service is rated high with a good response time and helpful answers
and, aside from one-off comments about bonus rollovers and personal losing
streaks, players seem to enjoy the experience.
Platinum Play provides a more than adequate sized casino with some of the
best options that Microgaming has to offer. Players that prefer the live casino
experience are in luck as Evolution Gaming provides a suite of “real dealer”
tables. A welcome bonus package and some limited time promotions should satisfy
players who enjoy the value-add experience, and high rollers could be invited to
a private VIP club. Visiting platinumplaycasino.com is a positive experience for
the most part, but we do recommend contacting customer service to receive full
details on transfers in and out of your betting account before you initiate any
Why am I not seeing the games you’ve referenced when I pull up the website?
There could be a few reasons why you’d be having a different experience. Some
games are location-specific so geography could factor in as well as the format
you’re using. There are three different casinos based on mobile access, instant
play, and downloading. Additionally, you could be on one of their landing pages
like platinumplayonlinecasino.com and only have access to a few of the casino
I read that players had issues with the Fortune Lounge Group. Is that true?
When we looked into the situation, we did find some older issues about bonus
abuse through the Fortune Lounge Group in 2007, meaning vague terms and
conditions and rollover problems. The group did publicly address the complaints
and revised their structure and posting of the rules that accompany these
rewards. The player forums seem to be quiet on this matter now, at least over
the past few years.
Are there other comps available aside from the welcome bonus?
Most of the casino rewards are handled through the rewards club, the loyalty
club maintained by Platinum Play. All players are opted into the club and given
2,500 points to kick things off as soon as the first deposit is completed.
Weekly bonuses, as well as other bonuses, may be issued to club members at the
casino’s discretion. Additionally, high rollers may receive a private invite to
the VIP club with even more significant benefits.
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