Full PlayersOnly.ag Review
PlayersOnly is part of the Sportsbook.com family of betting sites. It premiered in 2003, in the middle of the online betting boom, but never really caught on to the same degree as sites like Bet365, William Hill, or Intertops. It's a name that sports bettors know pretty well, especially US-based sports bettors. Outside that niche, the site just doesn't have much of a reputation.
PlayersOnly is open to customers from the United States, which is becoming a rare thing indeed for "all-in-one" sites like this. Bettors can choose from a sportsbook, racebook, poker room, and casino, with a few extra surprises thrown in, like bingo and keno games in the casino section and live betting in the sportsbook.
How do I feel about PlayersOnly?
I enjoy playing at all-in-one sites. It's a gimmick, for sure, but it's an effective one. I'm the type of gambling customer that sites like this are aimed at. I dabble in online slots when I'm bored, and I love blackjack if the rules are good. I also lay a wager or two on sports events every week. In short, I like sites that let me do all my betting at once. It's better for my bonus-chasing attempts to have all my action at one site, so if I were looking for a new home for poker, casino games, or sports and racing bets, I'd have to consider this a big plus.
PlayersOnly uses Betsoft software for its casino games. I go into more detail about the game libraries at PlayersOnly below – but Betsoft is my favorite online game designer in the business, and I love to see their games highlighted like this. It tells me that PlayersOnly is actually thinking about what their customers want, which is not all that common these days.
Sites with gaming licenses from the Curacao Gaming Commission make me a little nervous. As far as gambling jurisdictions go, Curacao is the K-Mart of the industry. The nation has only been independent for five years at the time of this review – isn't it strange to trust your money to a government that's been around for less time than the Kardashians? CasinoListings warns that the government of Curacao operates independently of the Netherlands, even though many sites with Curacao licensure try to imply a connection for authenticity. That review also indicates that there is evidence of the government of Curacao totally ignoring player disputes with licensed gaming sites.
PlayersOnly has earned some pretty bad reviews from people I trust. When I want to get a sense of how a site is perceived by the betting public, I check a few of the same sources. I've gotten to know the writers at these sites and I've seen them post legitimate and accurate reviews for years now, so I trust them. I checked PlayersOnly's review at AskGamblers – what I found wasn't good. That site ranks PlayersOnly's casino #822 out of the 917 sites they've reviewed. That's just an abysmal ranking.
CasinoListings comes right out and says "...this casino is blacklisted and should be avoided." The review cites "limited and slow banking options" as the primary reason. CasinoListings also mentions that this site is owned by Domain Holdings, Ltd. According to the review, Domain Holdings sites are notoriously slow to pay or address payment issues.
SportsbookReview, a site that I usually feel is too generous, gives PlayersOnly a D- rating. Their list of news and updates regarding the site is basically one payout complaint after another, with a smattering of bonus rip-off reports and ratings downgrades. This simple list of updates about the site's rating over the past few decades does not paint a nice picture.
PlayersOnly has a really lame set of bonuses and promos – especially for Americans. I realize that the limited number of promotions available to me is because I'm based in the US. I'm not sure where you have to be from to get access to promos, but the options open to me at this stage are not worth the effort. The sportsbook offers no promos to US players, besides the standard refer-a-friend offer made to all customers. About the only bonus worth a darn is the welcome bonus available to poker players, but even that has a ludicrous rollover requirement that puts it out of the reach of most players.
Most PlayersOnly customers have an extremely-limited range of deposit options. When I made my account and first deposit, the site gave me just one option – a deposit via a VISA card. When I contacted customer support, they informed that I could also send them up to $999 via Western Union, but that method requires an additional fee and more waiting time. I assume that European customers or people from other parts of the world have a few other deposit options, but Americans will struggle to add funds to their PlayersOnly account.
At PlayersOnly, the bonus T&C pages indicate over and over that "a standard rollover requirement" is in place for each of their bonuses, but it's not clear what that standard rollover is in some cases. Sportsbook bonuses, for example, don't seem to have a standard rollover listed anywhere in the site's T&Cs. Casino games require a rollover of 35x deposit-plus-bonus, which isn't the worst in the business, but is above average.
- American Roulette
- European Roulette
- Mini Roulette
Online betting sites change their promotions about as often as I change the filter in my water pitcher. I've outlined the bonus offers available at the time I wrote this review, but if you want to see the site's updated list of promotions, check their Promos page.
If you refer a friend, you will earn a free bet worth 100% of their first deposit of between $20 and $50. This free bet expires in thirty calendar days, and requires a standard rollover.
- 20% Weekly Reload
Casino gamblers will get a bonus code each week that gives them access to a 20% reload bonus worth up to $100. Standard rollover rules apply.
- Bet Match Bonus
New customers can earn a free bet in the amount of their first qualifying deposit. Customers who deposit between $1 and $100 will earn a free wager in the exact size of their deposit. Rollover requirements apply.
- Cash-Back Happy
Between 7 and 10 PM EST every Tuesday, casino gamblers can earn up to 25% cash back on most instant and mobile games. 25% of losses on qualifying games are paid out, provided the player is a loser overall at the end of the happy hour period. Rollover requirements apply.
- Welcome Bonus
The only bonus resembling a standard online gambling site promotion is this one, aimed at poker players only. First-time depositors can earn up to $1,000 at a match rate of 100%.
- 8% Daily Cash
Racebook bettors can earn a rebate of between 3 and 8% on all wagers on greyhound and horse racing events. Only bets of $2.20 or more are eligible, and rebates are paid out daily. Other qualifications may apply, so check the promo page linked above for specifics.
The banking options on this site are slightly confusing. In the site's banking info page they claim to accept Visa, Cash Transfer, eWallets, and Bitcoin. We have that information compiled below.
The issue with these banking claims is that when you click to make a deposit the only type offered is Bitcoin with a minimum deposit of $5.00 and a maximum of $10,000. If you are a Bitcoin enthusiast this is no concern to you, but if you'd prefer a more classic deposit method this is something to consider.
- Bitcoin– Minimum deposit of $5.00 and a Maximum of $10,000
- VISA – Any VISA-branded credit, debit, or gift card is eligible for deposits of up to $1,000.
- Western Union – A transfer of as much as $999 via Western Union also requires a fee of up to $85.
- Cashier's check/gift card via mail – Requires a fee and waiting period of up to fifty days.
Now, here is an overview of each form of gambling available at PlayersOnly:
The poker software at PlayersOnly, produced by the Merge network, supports both Mac and Windows. According to PokerScout, the Merge network has a peak traffic amount of around 500 in the past twenty-four hours, which makes it one of the smaller networks, but by no means the smallest.
The work on the poker competition at PlayersOnly is "soft." That's a common diagnosis for poker room attached to sportsbook and casinos, but I'm not always convinced that stragglers from the sportsbook or casino page really affect the overall player quality that much.
PlayersOnly hosts a lot of tournaments for a site on the small side – tournament buy-ins range from $0.25 to around $200. Don't expect just Texas holdem tournaments, either – on the day of my last visit, I saw a few Omaha and hi-lo tourneys on the daily schedule. As is usually the case, the most popular tourneys at the site are their weekly and monthly guaranteed events.
PlayersOnly hosts 132 Betsoft-designed casino games at the traditional website – a little below the industry average. The site's mobile casino has a much-smaller library of 27 titles, which is also smaller than the industry average.
The casino game library at PlayersOnly suffers from an abundance of categories. Many of these categories are made up of three or four titles (or fewer), and it gives the appearance of wanting to make a small game library look larger than it is.
Though the library is small, I'm a big fan of Betsoft games. For starters, they look good. These games look modern, perform smoothly in my Chrome browser and on my iPhone, and they tend to have a lot of replay value. These are all matters of opinion, but if you do a little research, I think you'll find that a lot of reviewers and dedicated online gamblers agree with me.
Here's a breakdown of each of the site's nine categories of casino games:
- Blackjack – the traditional game with a 6:5 payout for blackjack
- Classic Blackjack – a single-deck version of the traditional game
- High Stakes Blackjack – allows slightly-higher wagers
- Blackjack 7's – a game with a side bet and a 3:2 payout for blackjack
- Blackjack Switch – allows the player to switch cards under certain conditions
- Blackjack 52 – a two-deck game with slightly-different rules from traditional blackjack
- Spanish Blackjack – a variant with different rules for both player and dealer
- Three Card Poker – a casino poker game with a single raise/fold betting round
- Caribbean Stud – a five-card stud game with a progressive jackpot
- Casino Hold'em – a casino version of the classic Texas holdem
- Craps – the casino classic in a good-looking interface
- Pai Gow – a poker game based on the rules of an ancient Chinese game of chance
- American Roulette – a version of roulette with two green zero spaces
- Casino War – the children's classic translated for casino play
- European Roulette – a version of roulette with a single green zero space
- Baccarat – the classic casino banker/player game, popular in Europe
- Red Dog – a poker-like card game based on hand hierarchies and luck
- Aces and Eights
- 7-Stud Poker
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Mystery Bonus Poker
- Pick 'Em Poker
- Sevens Wild
This category is where PlayersOnly has gathered all their casino games with progressive jackpots into one easy-to-find location. There are no new games here that aren't covered in some other category, but it is a convenient feature if you're into jackpot titles.
Rather than list and describe every single slot at the site, I encourage you to check the list out for yourself. Many of them have similar rules and layouts – and in fact, the site has organized their slot library into a few different categories, to make it easier to tell them apart. The categories are:
- All Jackpot Slots
- 30 Pay Line Slots
- 24 & 25 Pay Line Slots
- 15 & 20 Pay Line Slots
- 8, 9 & 10 Pay Line Slots
- Classic 3 Reel Slots
PlayersOnly currently has one scratch card game available – hardly the kind of list that justifies an entire category. The game is called Scratcherz, and it look like what you'd expect an online scratch card game to look like. The site should really consider either adding a few more games to flesh this heading out, or moving this title to another category, for simplicity's sake. Having a category for one game is pretty embarrassing.
- Casino War – the children's classic translated for casino play
- Draw Hi-Lo – a game in which the player bets on whether the next card will be higher or lower
- Keno Jackpot
- 80 Ball Keno
- Krazy Keno
- Klub Keno
- Virtual Lotto
Again, I'm disappointed that the site operates an entire category for just one title – a Virtual Racebook, in which bettors can wager on the outcome of a virtual horse race.
Overall, I find this game library to be surprisingly tone-deaf. Sure, the slots selection is decent, but almost every other category is anemic at best. Most of the games outside of the table and slots departments are high-odds affairs best left alone, anyway. A little reorganizing and expanding might make this casino worth your time, but at this point, it's nothing special.
PlayersOnly, like many all-in-one sites, is primarily a sportsbook. It was founded as a branch of Sportsbook.com, to serve a different population.
These days, PlayersOnly does not do business with US customers – at least not at this time. Customers who had accounts before 2012 are able to continue placing bets, but I'd imagine that number is dwindling, with big changes to the industry and a high level of competition from other new sites and Daily Fantasy contests.
Many of those categories include multiple professional and in some cases amateur leagues. For example, football includes the NFL, AFL, and CFL, as well as a tab for Aussie rules football.
I want to highlight a cool feature I just found in the sportsbook while writing this summary – the availability of Squares betting. I've reviewed tons of sportsbooks, and I haven't come across Squares betting before. If you've ever taken part in an office Super Bowl pool, you're familiar with Squares.
Pointing your browser to the Contact Us link at PlayersOnly is a lesson in frustration. You won't actually find an email address or phone number when you click. The site doesn't even operate a live chat service, which is becoming standard at other all-in-one sites in the industry.
I managed to find the following contact information only after a couple of minutes of Googling:
- Toll-free phone numbers: North America - 1-800-372-0333 International - +506-2282-1004
- Customer service email: casino@PlayersOnly.com
I was disappointed to see that the only language available for customer support is English. But it makes sense, considering the only currency available is the US dollar.
I'm sad to see a site that's on the verge of being labeled rogue running some of my favorite software. Betsoft-powered casinos are rare, and even though I'd prefer if PlayersOnly added a few different games by different designers to spice up their platform, it was nice to see a site honoring Betsoft. They're simply the best online casino games on the market.
The sportsbook options available is average at best – live betting is still pretty much a joke, with no streaming and a very limited range of available games and markets. The mobile service, sports betting or casino, is a joke – essentially a miniaturized version of the standard website, it was all but functionless on my iPhone 6+ just because I couldn't manage to interact with the touchscreen the right way.
I can find my favorite Betsoft games at sites that aren't frequently labeled "rogue operators." But really, it's because of those long-outstanding payment issues (and the site's appearance on at least one major industry blacklist) that I cannot recommend that anyone open an account or deposit money at PlayersOnly.
According to the website, "The maximum dollar amount that may be won by an individual member on a weekly basis is US$100,000.00." This doesn't apply to progressive jackpot winnings.
In my opinion, the deposit and withdrawal methods are limited as an attempt at a loophole – after all, PlayersOnly clearly markets to Americans, in what is arguably direct violation of the 2006 UIGEA (and a couple of other federal laws). Allowing deposits and withdrawals via certain methods would not only call attention to their operation, it probably just wouldn't work.
I can only tell you what sports were available at the time of my review, because when I asked customer service for a list of all markets that are available for live bets all year-round, they couldn't produce one. Just four sports were on the menu at the time of my review:
- Racebook events
I'm neutral on this question. On the one hand, I didn't see any evidence of people literally having their funds stolen – mostly the complaints have to do with slow payouts and the site's splitting of various bonus-term hairs. I'd say it's probably "safe" in the traditional sense. –If you do decide to make a deposit, do so knowing that you may have problems with withdrawals or promotions at some point in the future.