Complete Review of Queen Vegas Online Casino
I was excited to check out Queen Vegas Casino, as I've recently heard some chatter about it amongst industry friends. Most of what I've heard is good, so I was pumped to dig in and see what they are all about. I decided while I was there to do an in-depth review of what I found so that I could help readers like you determine what to expect.
In my complete review of Queen Vegas Casino, I'll give you a top-to-bottom look at their online casino. Below, you'll find sections about their games, bonuses, mobile compatibility, and much more. Once you complete reading this page, you should have a good idea if this online casino is the right one for you.
One thing that you should know from the start is that I've not been paid by Queen Vegas Casino to write this review. As I always do, I never accept funds in exchange for reviews so that I can remain honest and independent. By doing this, I can call a spade a spade and give you a realistic view of what you'll actually get when you check out a casino.
As a whole, I've ranked Queen Vegas Casino at 3.5 out of 5.0. They've done a great job of many different things in their casino. Most notably, they have a vast assortment of slots and live dealer games, and they have 24/7 customer service support. However, there are quite a few things that could use some improvement. My biggest suggestions would be for them to add more bonus offers, more contact options for their customer service team, and website search functionality.
From a banking standpoint, I'm delighted with what Queen Vegas has to offer. Their lineup of deposit banking methods is more extensive than most other online casinos, which translates into more options for their clients. The only major banking type missing from their list was Bitcoin. In the future, I'd like to see them add this deposit option so that cryptocurrency fans can also play there using this digital currency.
If you're seeking a broad assortment of bonus options, then Queen Vegas Casino might not be the place for you. At the time of my review, I only located a welcome bonus and a single daily offer. With just two offers at any given time, they are not giving their clients a ton of chances to earn bonuses. I'd urge them to expand their lineup of offers as soon as possible so that they can be more competitive with other online casinos in the space.
There are lots of things that I like about the customer service provided by Queen Vegas Casino. Most notably, they offer 24/7 support in multiple languages, and they have a stellar FAQ section on their site. Unfortunately, they only have a single contact option: email. With just one contact option, this online casino is way behind compared to the majority of other ones that offer two or three methods of contact. To help improve things, I'd highly suggest that they add live chat and telephone support options as soon as possible.
For the most part, the user interface of Queen Vegas Casino is very clean and user-friendly. The only noticeable feature that I could not locate was a search bar allowing folks to search for specific games. Hopefully, they'll consider adding in this feature sooner rather than later so that clients can more easily find what they are looking for. This would be especially helpful in the massive slots section since there are over 600 games on the page.
If you want to play casino games online from your tablet or phone, that is an option at Queen Vegas Casino. Luckily, they've developed a pretty good mobile-friendly website that allows this ability. Based on my observations, it looks like the majority of their instant-play games are available on their mobile platform. My main suggestions for them would be to add search functionality to their mobile site and also to continue adding a broader assortment of their instant-play games to the mobile platform.
What Makes Queen Vegas Casino Different?
In the world of online casinos, all too many of them end up looking and feeling the same. It's rare that I come across one that stands out from the others in a good way. Luckily, Queen Vegas Casino did stand out in a couple of different things.
Most notably, Queen Vegas Casino provides support in multiple languages. Unlike other casinos that may provide support for a couple of languages, this one stands out with support for 17 different ones. That's absolutely massive! It's great to see this as it lets clients send and receive assistance in their language as opposed to having to try and communicate in one that isn't their first language. Below, I've provided a list of the different languages supported at Queen Vegas.
Along with support in these languages, you can also use an easy toggle setting on their website to change the language on the site to one of these 17 languages. What I love about this is that folks can enjoy the use of Queen Vegas Casino in their native tongue.
Something else that stands out about Queen Vegas Casino is that they have a massive lineup of deposit banking options. At the time of my review, I uncovered over 40 different deposit methods that clients can use to move funds onto their platform. It's very rare that I come across an online casino with this sizeable of a lineup, but I love it since that means more flexibility for clients trying to play on their website.
The Basics About Queen Vegas Casino
Queen Vegas Casino was founded in 2011, which makes it an online casino with a large number of years in business. Over the last seven years, they've developed an excellent online casino that is licensed by four different regulation authorities, which is something that I rarely see.
You might be wondering if you'll be able to play at Queen Vegas Casino. Well, wonder no more! Below, I've gathered up a current list of countries that are restricted from playing at their online casino. As long as you don't reside in one of these countries, then you should be able to enjoy everything that they have to offer. However, if you do live in one of these places, you'll need to find another online casino for all of your gambling.
- Czech Republic
- United States
For those of you that love online slots, you're in for a treat at Queen Vegas Casino. There, I found over 630 different online slot machine gaming options. This is a sizeable collection that is higher than what I see from average online casinos. What's incredible about this extensive collection is that it means slot players won't have any shortage of options when playing at this online casino.
If you enjoy playing progressive slots, then you'll be happy to know that Queen Vegas Casino has a collection of them. Along with slot machines, they also have some other jackpot games that give players the chance of winning more sizeable game prizes. To locate all of the jackpot-related games on their platform, click on the jackpot games section of the casino.
One thing that I didn't care for was the fact that you can't play any of the slot games at Queen Vegas Casino for free. I always like when this is an option at an online casino as it allows me to get a feel for the quality of the games without needing to risk real money. In the future, I think it would be an excellent idea for them to offer this ability to their clients since it's something that many other casinos provide at this time.
Luckily, I found some name-brand games in the slots section of Queen Vegas Casino. Some of my favorite ones were Ted and Monopoly. For me, I love name-brand games since they usually provide better graphics and an improved overall gaming experience compared to a typical online slot machine. If you've never tried one before, consider checking one out to experience it yourself.
To give you a little taste of the types of slot games that you'll find at Queen Vegas, I've included a list below of their top 10 games. Obviously, this is just the tip of the iceberg when you consider the over 630 slot games that they have in their collection. If you'd like to view their entire lineup, just click on the slots section of their casino.
- Troll Hunters
- Sea Hunter
- Funky Chicken
- Fat Cat
- Book of Dead
- Asgardian Stones
- Gem Rocks
- The Sand Princess
- Rampage Riches
As a whole, I'm pleased with the slots lineup from Queen Vegas Casino. With so many games in their collection, online slots fans should find something that they love. Bravo to the casino team for assembling such a killer slots section!
Luckily, Queen Vegas Casino has more to offer than just slot games. In this section, I'll highlight some of the different casino game types that you'll find on their website.
Up next, I took a look at the video poker lineup at Queen Vegas Casino. There, I located 16 different video poker gaming options across four popular game formats. When testing out the games, I found the graphics and game quality to be excellent.
Below, I've included the top 10 video poker gaming options on Queen Vegas Casino. If you'd like to see the remaining portion of their lineup, simply click on the video poker section of their online casino.
- Aces and Faces
- Deuces Wild
- Jacks or Better
- Joker Poker
- Deuces Wild 10 Hands
- Joker Poker 3 Hands
- Aces and Faces 25 Hands
- Jacks or Better 3 Hands
- Joker Poker 10 Hands
- Deuces Wild 3 Hands
As a whole, I'm happy with the video poker options that Queen Vegas has to offer. Even though their selection is a bit smaller than the average online casino, the games that they do have are of high quality. Based on what I found, I imagine that most video poker fans would be happy with what they'll see at Queen Vegas.
Queen Vegas Casino also has a collection of different table games in their online casino. In total, I found over 20 different games at the time of my review. Compared to other online casinos, this number of table games is a bit low.
Even though the count of their table games isn't very high, Queen Vegas Casino has a well-balanced collection. As I investigated my options, I found popular table game variants like blackjack, baccarat, craps, and roulette. The only drawback to their low count of games is that there isn't a ton of options for each one of these popular formats.
Something that caught my attention was the fact that you can play all three significant roulette variants at Queen Vegas Casino. In their online casino, you'll find American, French, and European versions of the game in one place. Even in the online casino space, this isn't something that I see all too often, so it's great that they've assembled this. If you're a big fan of roulette, this gives you tons of flexibility when playing your favorite game.
To give you a taste of what you can expect in the table games department of Queen Vegas Casino, I've assembled the list below. Here, you'll find the top 10 table game options on their platform. To see all the table games at Queen Vegas, be sure to check out their card games and roulette games sections of the casino.
- American Roulette
- Pai Gow Poker
- Casino Hold'Em
- European Roulette
- French Roulette
- Machine Roulette
- Caribbean Poker
- American Blackjack
Fans of live dealer casino games should love the selection available at Queen Vegas Casino. At the time of my review, I located nearly 30 different live dealer game options. With this many games, Queen Vegas offers a broader assortment than most other online casinos. Overall, I'm thrilled with the live dealer lineup of games that Queen Vegas has to offer.
In total, there are five different major forms of casino games that you can play at Queen Vegas Casino in the live dealer format. I've listed these game types below so that you can scope them out to see if they offer your favorite games on their platform.
- Golden Ball
- VIP Blackjack
Outside of the other games covered above, you'll find a small collection of other casino games on their platform. If you'd like to check out these more casual casino games like The Big Wheel and Doubles Heaven, use the link to "Other Games."
Noticeably missing from their casino was a poker room. This was a disappointment to me as I'm a huge fan of playing poker online. My guess is that Queen Vegas Casino doesn't have the volume of traffic to support running an active poker room at this time. If you're looking to play poker online, consider checking out Bovada. It's my go-to spot to play poker tournaments. I've included the link to a review of Bovada for your reference.
Queen Vegas Casino has assembled a pretty solid overall online casino. I'm a big fan of their broad live dealer and slot gaming options. In the future, it would be nice to see them add in more video poker, table games, and a poker room to increase the gaming options for their clients.
If you're thinking about playing at Queen Vegas Casino, then you need to make sure that you can get your money onto and off of their platform. To help you determine that, I've built this section focused solely on the banking options provided. Below, I've included the deposit and withdrawal options available at the time of my review.
One thing that I should point out is that not all of these banking methods may be available to all clients. In some cases, specific options are only available to select geographic locations. If you'd like to know which ones are options for you, create an account or contact their customer service support team for help.
- Boleto Bancario
- QIWI Visa Virtual
- Mister Cash
- Todito Cash
- Ticket Surf
- Yandex Money
- Bank Wire
- Express Transfer
- Bank Wire
I was blown away by the number of deposit banking options that Queen Vegas Casino brings to the table. With a total of more than 40 different banking methods, they provide more options than most other online casinos. The great news about this is that it allows clients a ton of flexibility when depositing money onto their website.
Along the same lines, I was also impressed by their lineup of withdrawal banking methods. By providing ten different options, this also gives their clients significant flexibility when withdrawing funds from the site.
The only drawback that I found in the banking options at Queen Vegas Casino was that cryptocurrencies were not supported at the time of my review. As many other online casinos are supporting digital currencies like Bitcoin, it would be an excellent idea for Queen Vegas Casino also to begin to allow deposits and withdrawals using these cryptocurrencies.
Queen Vegas Casino has done a quality job in their banking department. With so many different options for deposits and withdrawals, the majority of clients should find it simple to move their funds on and off of the platform.
Up next, I turned my attention to the bonus promotions that Queen Vegas Casino had to offer. In this section, I'll give you the details on all of the promotional offers that I found at the time of my review. Using this list, you can get an idea of what types of earning potential you will have if you decide to call this casino your online gambling home.
New clients at Queen Vegas can claim their welcome bonus offer. With this promotion, you'll have the ability to earn up to 100 free mega spins. These spins can be used on select slot machines in their online casino.
The promotion works as a match. For every $1 that you deposit, you'll receive one free mega spin. To qualify for this promotion, you will need to deposit at least $20. Also, the maximum bonus is 100 free spins, which means that you'll need to deposit at least $100 if you'd like to earn the full set of bonus spins. The last thing worth noting is that this bonus carries a 30x rollover requirement for any earnings you make from the bonus spins.
If you become a member of Queen Vegas Casino, then you'll also have the chance to take advantage of their daily pick offers. What's great about these is that they change daily. Based on my time on the site preparing for this review, I found an excellent variety of different bonus offers. Some of the notable ones included reload bonuses, free spins, double-up offers, and more. If you settle on Queen Vegas Casino as your online home, be sure to check out the daily pick offer regularly to see how you can maximize your bonus-earning potential.
As is typical for online casinos, Queen Vegas offers a VIP club. Based on what I found, the club at Queen Vegas Casino is structured in the common tiered format. Basically, as you wager more with the casino, you'll work your way up the ladder of tiers for VIPs. Depending on your level, you may have access to great perks like exclusive bonus offers, account managers, and faster payouts. If you'd like to learn more about their VIP program, you can check out the website or contact one of their support agents.
Queen Vegas Casino didn't get me too excited when I scoped out their bonus promotions. While they have some pretty good offers in the welcome bonus and daily picks, their lineup is much smaller than what I tend to see from most online casinos. For them to be more competitive, they should bring a broader assortment of promotional offers to the table so that their clients have more chances to earn bonus cash and spins.
Another thing that I investigated was the mobile compatibility of Queen Vegas Casino. My goal here was to see if they provided a mobile-friendly website that allows folks to play from their phone or tablets. Luckily, I found they did have one, so I set out to test it and see just how good it was.
As I played some of the games on Queen Vegas Casino using my mobile phone, I was very impressed with the quality of the gaming sounds and graphics. Even when I switched over to my tablet, the game perfectly fit my screen thanks to their excellent mobile interface.
I was a bit disappointed to see that Queen Vegas Casino didn't offer their mobile platform customers all of the same games that their instant-play users get to enjoy. Notably missing from their lineup were all video poker, live dealer, and jackpot games. Along with that, sections like card games and roulette didn't have a full lineup. In total, I estimate that mobile users of this online casino have access to roughly 75% of the instant-play games. Ideally, I'd like to see as close to 100% as possible.
As I utilized the mobile version of Queen Vegas Casino, I was extremely pleased with the user interface. The well-built mobile site made it simple to get around. My only suggestion for them would be to add search functionality so that clients can look for specific games.
Overall, I'm pretty happy with what Queen Vegas has accomplished with their mobile compatibility. The games they do currently offer on the mobile platform perform very well and are easy to find. The only thing that I wish is that they provided a fuller assortment of their instant-play games on their mobile-friendly website. Still, as is, you'll find a large variety of casino games that should suffice for most individuals.
Lastly, I took some time to check out the customer service support available at Queen Vegas Casino. I never wrap up a review without digging into this vital component of a casino so that I can make sure to give readers a clear picture of what they can expect. While you might not realize it now, it's essential that you play at an online casino that will be there to help if you ever need it.
Up first, let's start with the good things surrounding their support. Most notably, they provide support around the clock with 24/7 hours. This is excellent since it means that you'll never have an extended period of time where their team isn't working. While this doesn't matter much for non-pressing items, it is huge when you've got an urgent issue.
Something else that I like about their customer service is that they've built out a quality FAQ section. On this section of their site, you'll find a long lineup of questions that cover everything from what to do if you forgot your password to how long it will take for you to receive your withdrawal. Below, I've added a link to their FAQ page if you'd like to check it out now.
One other plus of the customer service support at Queen Vegas Casino is that they provide assistance in multiple languages. In fact, you can receive support in 17 different ones! It's worth noting that their website claims that English inquires will be replied to fastest. However, it's nice to know that you can gain support in your native language if it is not English. To view the full list of support languages, check out the section above about what's different about Queen Vegas Casino.
While there is plenty of good going on with their support, there is one thing that was a significant drawback to me. At the time of my review, the only way that you could contact the support team at Queen Vegas Casino was through email. Unfortunately, they don't provide clients the ability to call in or use live chat.
This was a massive disappointment to me. I'm a fan of online casinos that offer at least two different contact methods. With just a single one, Queen Vegas Casino is not up to par with their competition. Whenever I have an urgent issue, I'd like to be able to reach someone ASAP. By not providing phone or live chat options, clients of this casino can't contact someone immediately.
The good news is that their support team did reply quickly to my emails. Thanks to their 24/7 support, I tended to receive replies to my emails in about an hour or two after sending them. Compared to many other online casinos, this is a much faster email reply time. Along with quick replies, the responses from their team were all quality and helpful.
Overall, I'm mixed on the customer service support at Queen Vegas Casino. While I love their FAQ sections, multi-language support, and 24/7 hours, I'm not a fan of their single contact option. In the future, I'd like to see them add in telephone and live chat support so that their clients have more flexible and convenient ways to contact their team.
Let's kick off things with all of the good that Queen Vegas Casino has going on. For starters, they do have a very nice set of slot and live dealer games on their platform. Another big plus is that they do provide support for their clients around the clock. One of the best parts of the site is that it can display in 17 different languages, and their team also can provide support in these same languages! Lastly, they have a HUGE assortment of banking methods which should make it simple for just about everyone to deposit on their site.
However, it's not perfect on their website. I found many things that could use some improvement. Up first, I'd urge them to quickly add phone and live chat support so that clients have more than one way to reach their team. On top of that, I'd also suggest that they add more bonuses with much larger earning potential so that clients have more reasons to get excited about playing at their online casino.
If you don't mind the low bonus earning potential and single contact option for their support team, then Queen Vegas Casino might be a spot for you to consider calling your online home. Honestly, unless you need the website and support to be in a language other than English, I feel like there are many better options out there for you to check out. You can check out some of my other reviews here if you'd like to see other online casino options.
Frequently Asked Questions
To close things out, I've included some FAQs below relating to Queen Vegas Casino. If you still have questions after checking out my full review, I hope that this section will help you out. Just click on the questions below to have the answers appear.