Royal Ace Casino Review

Casino Games
100% Welcome Deposit Match up to $1,000
Cashouts in 7 - 10 Days
Licensed by Authorities of Costa Rica
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Royal Ace is a Real Time Gaming (RTG) casino offering slots, video poker, specialty, and table games. A download is necessary to access the full casino on your computer or mobile device. Bonuses are plentiful, and a VIP program is offered, but banking is limited, and some payouts could cost you up to $40 a pop. You won't find sports betting or a live casino, but the site does accept US players and welcomes registration from customers from a list of other locations.

Deposit Methods
BitcoinBitcoin
VisaVisa
NetellerNeteller
Bank WireBank Wire
MastercardCredit Cards By Phone
BitcoinBank Checks
Royal Ace h2

The Breakdown

Overall

Setting aside previous complaints about the Ace Revenue Group that operates this casino, the service itself is lacking in other areas. Banking is the primary one as the payouts take much too long and $40 fees that can be applied to withdrawals are steep. When you've historically been known for slow pays, you'd better do something drastic to turn around the impression and provide better service.

Game Variety

The number of options and range of games that are covered is much better in the downloaded casino as opposed to the instant play version. Slots, table games, video poker, and specialty games are all represented. Although there isn't a live casino, table games provide the most variety with baccarat, poker, blackjack, craps, roulette, and more.

Banking

The turnaround time for payouts is much too long with a ten-business day turnaround advertised to complete the entire process. There are limited banking options, and charges may also be tacked on for withdrawals.

Bonuses

The bonus program is the best feature of this casino. The welcome bonus has a generously high ceiling of $1,000 that can be matched. Daily "Crazy Days" promotions keep the play cash coming in for anyone who enjoys those types of rewards.

Customer Service

There have been several complaints of the service revolving around slow pays from the accounting department, but no real consistent comments about poor service from specific agents. The rating has been downgraded because frustration has arisen from long awaited replies. The service representatives haven't responded quickly, and issues have taken too long to resolve.

Mobile Casino

The mobile casino may be fine if you're willing to download software but we couldn't even take a look at the games without registering first.

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Overview of RoyalAceCasino.com

A Checkered Past

There's something we need to get out there right at the start because Royal Ace is part of an operational group that has been known for slow and no pays. There have been some changes in management over the years, but it's part of the Ace Revenue Group, and there are still some complaints floating around about the same issues.

If you check player forums, you're going to find two completely different impressions being reflected, though. On one side you have people who enjoy the bonus programs and the gaming options but are extremely dissatisfied about slow pays. On the other hand, there are those who rave about the service and are loyal.

When it comes to slow pays, though, anyone who joins this site will need to understand that it actually advertises a lengthy payment process. The advertised turnaround time includes a three business day internal approval process plus an additional seven business days to receive your cash, and it is one of the worst we've seen. The "business day" designation is stretching that process out for over two weeks. It's not great when competitors are vying for business and offering two-day turnarounds, period.

Although, we're trying to be diplomatic and look at both sides, there is something else that should be of concern to anyone considering depositing money with this casino. It's not licensed. There is no designation on the site of any affiliation with a regulatory commission. We've seen some reviews mention Costa Rican licensing, but we don't see evidence of anything.

The Doors Are Open to Americans

US players are welcome to register and use the services provided by Royal Ace. It's not an open invitation, though, as there is a comprehensive list of countries with residents who are restricted from using the site.

Be careful, though, as we want to remind you that proper licensing is not in place. If you're from the UK, particularly, we'd stay far away, as it is mandatory for any online gambling service provider to have UK Gambling Commission Remote Licensing in place and we just don't see that provided on royalaceasino.com.

You Have to Shoot for $100

Unless you have $100 accumulated in winnings, you're not able to cash out on this site. And, you'll probably want to strive for a lot higher as cash outs can come with a $40 charge attached for the service.

Virtual Dealing Only

You won't find a live casino on this website, but there are table games as well as specialty, video poker, and of course, slot games. More options can be accessed by downloading the casino as the instant play version has 120 compared to 196 through downloading.

The Intro is Enticing

First impressions are impressive. The colors and style are royal in purple and gold, and the video introduction is top-notch. The designer should be commended for putting together a very regal website, at least on the homepage.

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Bonuses & Promotions

Royal Ace has what's known as a sticky bonus. Meaning, that you can use the funds to play, but you can't cash out the amount of the award. So, if you receive $100 in bonus funds and you fulfill the wagering requirements and are still ahead, you can cash out, but the $100 bonus will be deducted from the payout.

Royal Ace Casino Promotions

There's something else that you'll want to specifically note if you are fond of bonuses and considering accepting one through royalacecasino.com. The standard rollover is 30 times on the award amount, but that's only if you play slot games. Video poker and some table games require double, so you have to play the bonus amount through 60 times. Baccarat, craps, roulette, pai gow, poker war, and sic bo don't contribute anything and, even worse, if you play those games before you meet your wagering obligation, the casino reserves the right to void all of your winnings.

The moral of the story: taking the time to read those lengthy terms and conditions could be time well spent.

For Sports BetsWelcome Bonus of 100% (with no ceiling)

This one-time offer is for new players only and where you would usually see something like 100% deposit match up to $300 or $500, this casino states, in some places, that there's no ceiling but, in others, it lists $1,000 which is the same cap on Visa deposits. Don't forget the 30 times rollover on slots and all of the other game restrictions that we mentioned when you're meeting your play through requirements.

For Sports BetsCrazy Days Daily Promotions

There's something for every day of the week on Royal Ace, and any of the bonuses will have the rollover requirements and the non-cashable status of a sticky bonus attached.

  • Monday Happy Hour:

    Get 50% extra on an active bonus on Mondays between 5 pm and 7 pm EST.
  • Twofer Tuesdays:

    Deposit insurance applies on deposits of $50 or more with a no rules bonus. If you can't withdraw the first time around, you can claim 100% insurance with a standard rollover.
  • 3X Wednesday Triple Treat:

    $100 Free Chip on Wednesdays if you've deposited on Monday, Tuesday, or Wednesday.
  • Thursday Thriller:

    Deposit $50 and get $160 that can be used on slots and keno games with no rollover and no withdrawal limit.
  • Friday Freebie:

    Transfer $50 into your player account on Friday and get a free entry into the weekly $5,000 PayDirt Slot Tournament.
  • Saturday Spin-o-Rama:

    A 200% no rules slots bonus plus 50 spins on Achilles, Voodoo, or Wizards without withdrawal limits or wagering requirements.
  • Sunday Cherry on Top:

    Any deposits made through the week will equate to free chips on Sunday. $1 to $100 will get you $15, $101 to $250 equals $25, and deposit anywhere from $501 to $1,000 and you get $125 free.
For Sports BetsThe VIP Program

There's not anything especially different about this VIP program except all members get monthly insurance paid at the start of each month, something that's unique and not offered everywhere. The rest of the club is based on five levels, and top tier members receive $50,000 casino balance insurance and specialized gifts on special days like birthdays and holidays.

Royal Ace Casino Promotions

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Deposits and Withdrawals

If you go to the banking page, you'll find insufficient information on financial transactions in and out of this casino. It's not easy to put the pieces together. For deposits, you need to visit the FAQ section and then for payouts; there are details at the bottom of the terms and conditions that you may find helpful.

Hopefully, this will give you a better picture, though.

Deposits

Visa

Minimum Deposit: $50

Maximum Deposit: $1,000

Other Credit Card Transactions

Minimum Deposit: $50

Maximum Deposit: $5,000

Note: via phone or live chat

Cash Transfer

Minimum Deposit: $50

Maximum Deposit: $1,350

Note: Turnaround time of 20 minutes to 24 hours


There's also a Bitcoin and Neteller option listed on the main banking page but no details nor mention in the FAQs. We would assume that limits are open using Bitcoin.

Withdrawals

Bank Wire

Minimum Withdrawal: $100

Maximum Withdrawal: varies

Fees: Up to $40

Initial Approval: three business days

Turnaround After Approval: within seven days

Bank Checks

Minimum Withdrawal: $100

Maximum Withdrawal: varies

Fees: Up to $40

Initial Approval: three business days

Turnaround After Approval: within seven days

Cash Transfer

Minimum Withdrawal: $100

Maximum Withdrawal: varies

Fees: Up to $40

Initial Approval: three business days

Turnaround After Approval: within seven days

Neteller

Minimum Withdrawal: $100

Maximum Withdrawal: varies

Fees: Up to $40

Initial Approval: three business days

Turnaround After Approval: within seven days

Bitcoin

Minimum Withdrawal: $100

Maximum Withdrawal: varies

Fees: Up to $40

Initial Approval: three business days

Turnaround After Approval: within seven days


If you deposited using a credit card, you would be issued a bank wire or check. Additionally, if you're fortunate enough to win a six figure jackpot or more, your payouts break down to $2,500 a week by wire or check, until the entire winnings are paid in full.

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Enter the Real Time Casino

The casino is provided by Real Time Gaming, one of the leading software companies, which has been around since 1998. Real Time (RTG) games have different unique features. There are progressive jackpots, feature guarantee, and real series slots.

Feature guarantee options ensure the player that, before a certain point, a bonus round (or some other type of action) will be triggered. Rather than waiting for hundreds of spins to see any additional features come up, you know that they will before x number of bets.

Real Series slots usually have a storyline attached, and the benefit to them is that you don't need to bet at the highest level. They have two promoted jackpots, a major and a minor, and they're entirely random. Instead of having to spin for a particular combination, the prize could be awarded to you at any time.

Experienced online slot lovers know the games that RTG provides. They're fairly consistent in all RTG casinos with some titles that are instantly recognizable.

Within this one site, you will have different gaming titles depending on your use of the download casino or instant play option. We're going to provide you with instant play information as we don't like downloading any software and know that many people don't either.

Game Variety:

There's quite a difference between the type of gaming on the instant play site as opposed to the downloaded version. Anyone who doesn't want to add software to their computer loses out on progressive jackpot versions, nearly half the slot collection, and most of the specialty games. In this category, we give a good rating for the entire casino but it goes down significantly for instant play, and we're looking at the instant play in this assessment, as it's more universally accepted.

Audio and Video Quality:

While the website is very eye-catching and there's nothing wrong with the overall impression and navigation, we did run into a few issues trying some of the games out in practice play. The reels abruptly stopped on a few of the different slot versions. Other options like video poker seemed to work just fine, even in practice play. Honestly, though, there's a difference in quality with many RTG games as they are more cartoonish and less elaborate than many of the newer video slots are providing so they come across as more dated. However, numerous players seek out RTG and like the relatively simple structure.

Mobile Casino:

The mobile casino needs to be downloaded, or a registration completed to be able to even look through the gaming being offered. The first impression of the mobile casino was great as the colors pop, and it's an appealing mini version of Royal Ace but, as far as user-friendliness, it's just not there. We're not downloading casinos on our phone and would imagine that we're not alone, so some players who may have enjoyed playing on the go will need to go elsewhere.

Software:

Real Time Gaming

Slots Slots - 88 instant play; 149 download

Four Newest Versions:

  • Gemtopia
  • Kung Fu Rooster
  • Cash Bandits 2
  • Purrfect Pets
Slots Network Progressive Games (available in download version)
  • Aztec's Millions
  • Caribbean Draw Poker
  • Caribbean Hold 'Em
  • Caribbean Stud Poker
  • Jackpot Cleopatra's Gold
  • Jackpot Pinatas
  • Let 'Em Ride
  • Megasaur
  • Shopping Spree II
  • Spirit of the Inca
  • Feature Guarantee and other slots:
  • Aztec's Treasure
  • Polar Explorer
  • Count Spectacular
  • Derby Dollars
  • Double Ya Luck
  • Enchanted Garden
  • Football Frenzy!
  • Ghost Ship
  • High Fashion
  • Megaquarium
Video Poker Video Poker - 14 instant play; 16 download

It's a standard collection of the most popular poker games, and 14 is a good number, especially compared to 88 slot games. Usually, video poker takes a big back seat, but it's well represented on this website.

  • Aces and Eights
  • All American
  • Joker Poker
  • 777's Wild
  • Loose Deuces
  • Bonus Poker Deluxe
  • Double Double Jackpot Deluxe
  • Jacks or Better
  • Deuces Wild
  • Bonus Deuces Wild
Specialty Specialty Games - five instant play; 15 download

You'll see a big difference in this section as the downloaded casino has triple the games available, providing more variety.

  • American Roulette
  • European Roulette
  • Hot Dice
  • European Slot Poker
  • Craps
  • Keno
  • Treasure Tree
Table GamesTable Games - 13 instant play; 16 download

While you won't find a live casino on Royal Ace, the regular table collection covers the majority of alternatives that most players would seek and the roulette in the specialty game area completes the assortment.

  • Let 'em Ride
  • Pontoon
  • Tri Card Poker
  • Perfect Pairs
  • Pai Gow Poker
  • Baccarat
  • Vegas Three Card Rummy
  • Suit 'em Up
  • European Blackjack
  • Super 21
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Customer Service

  • Contact Email: help@royalacecasino.com
  • Contact Phone: 1-888-288-2944
  • Live Chat: available 24/7

There hasn't been considerable feedback on customer service. The focus has been on "service," in general, with the accounting department holding up payments for longer than players expect. But, as far as individual agents, we're not aware of any consistent remarks of unfriendliness or rudeness.

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Summary

There's obviously some merit to this casino, or it wouldn't still be around, despite the complaints about the ownership group and the slow pays.

We don't relay one-off comments but, rather, we look for consistencies in remarks made about this or any gambling site. The positive feedback primarily revolves around the promotional programs and the gaming.

Players who enjoy the RTG experience will automatically be satisfied with the selections right off the bat. The more well-known games that Real Time is known for can be found, at least in the downloaded format.

Thumbs Up Gaming

Gaming, as a whole, is fine for casino players. There isn't a live casino, sportsbook, racebook, or poker room, but slot, video poker, and table game bettors are good to go, with plenty to keep them busy. We actually think that the table games and video poker sections offer more diverse gaming than the slots.

We can also see why some people would be fond of the promotional programs. The welcome bonus ceiling is high at $1,000 in matching play cash and rotating daily bonuses satisfy the needs of customers looking for non-stop value added opportunities. There are even a few no rollover rewards in the mix to boost the payout possibility.

Thumbs Down Banking

Let's summarize what we do know. There are only a handful of payment options from which players can select. Mastercard isn't even specifically included in the list, but you can use it if you contact customer service.

The information varies depending on the page you're accessing. On one list, Bitcoin is prominently featured but, then access another banking information section, and it's notably absent.

Payout processing is some of the lengthiest around. A few years ago, it wasn't so unusual to have to wait a few weeks to receive your winnings. But, these days, there are so many fast and easy ways to move money, and the fierce competition between online providers has upped the game, as so many are turning things around in a matter of a few days or even a few hours.

Royal Ace is upfront about its timeline if you search through the different pages and piece together all of the information. With as many complaints as there are out there about slow pays, it would behoove it to clearly spell out that customers shouldn't expect to see anything for several weeks. Or, better yet, improve on the cash out procedure and accommodate expectations with faster payouts.

Not only are there lengthy withdrawals, but expensive ones. The fee structure is vague and doesn't go into detail, but the site does state that charges up to $40 can be assessed for every cash out made from a betting account. Need we say more about banking?

Maybe Thumb Website

If you've never visited royalacecasino.com before, you will probably appreciate the first look. The site is very regal and elegant, and the video introduction is a great addition and lends itself to a more upscale atmosphere.

We have nothing but compliments regarding the look but, where we veer off into a different opinion is when it comes to the gaming. This service is set up for primary use in its downloaded version, even with the mobile casino, and it makes a big difference to anyone who won't take that route and will only use instant play. The gaming options on the website are far fewer.

If this was the first site we've ever looked through, our impressions might not be as harsh, but we've seen fully licensed casinos that offer a similar gaming area but also provide fee-free banking from a lot of financial providers and turn those highly anticipated payouts around in a tenth of the time.

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Verdict

The Royal Ace Casino offers Real Time Gaming exclusively and provides a better gaming experience to players who download the software to their computer or mobile device. The bonus program will be appealing to players who want to see non-stop opportunities coming their way, but they'll have to wait for quite awhile to receive cash in hand as there's a lengthy payout approval process coupled by relatively few ways to receive their winnings.

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FAQ

Does this casino accept US players?
Yes. US customers, as well as players from around the world, are welcome to join and use the service. There are some restricted countries, though, so players outside of the United States should check the list to make sure you're on the welcome side.
How do I play without downloading the software?
There is a smaller, instant play version of the casino that you can access from a PC or laptop but you do need to have flash installed. The site specifies that Macromedia Flash Version 6 be used.
I love bonuses! How can I get in on every one of the daily offers?
Every day will have a different process that goes along with the promotion. On some days, you may have to make a deposit and input a coupon code during the process. For other opportunities, you may need to contact customer service and confirm your participation. The promotions section is nicely detailed with everything you'll need. Just click Promotions and then Crazy Days to review everything for that day.

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