Royal Panda Review
Royal Panda provides a combination of casino and sports betting with live opportunities in both areas. There are quite a few restricted countries, but players from the UK, Canada, the Netherlands, and a few other allowable jurisdictions have plenty of fee-free banking options with 24-hour e-wallet payouts, a non-traditional bonus rollover structure. Players have access to nearly 600 casino games from a combination of the top software providers as well as a lengthy menu of sports betting markets.
My rating gets very meticulous examining all of the individual areas of the service. But, overall, I was more than happy with what I saw on royalpanda.com. It covers all of the bases for its players with the casino-sportsbook combination. The site emphasizes both quantity and quality of the betting opportunities. It's entirely licensed and provides full transparency. You can review a detailed terms and conditions section, read through banking options, and identify the ownership and regulation, all before filling out a player registration form.
Licensing and Ownership
The combination of the Malta and the UK Gambling Commission licensing provides top-notch regulation for players through governing bodies that enforce consistent, fair gaming rules. There aren't any significant issues with ownership other than some regular player comments about payouts taking slightly longer than expected.
The collection of casino games is more than average when you focus on slots and table games and even live dealer options. There are eight video poker games and three other specialty selections, so there are a few areas that could be increased to enhance the variety. Within each section, though, are player favorites combined with more obscure titles, providing an appealing assortment.
Sports Betting Options
The menu of sports, matches and markets in Royal Panda's sportsbook is impressive. It not only thoroughly covers the most popular sports, like football, but offers some harder to find games that will appeal to some punters. The only thing lacking is an international racebook, and then I'd have nothing but 100% praise.
Deposit transfers are plentiful and provide for a low minimum of £10 and a high maximum of £50,000. All of the financial transactions are free and, even though withdrawals are much more limited in picks, e-wallets like Skrill or Neteller should put cash in hand within 24 hours. There isn't a bitcoin option, but the customer base is quite limited on royalpanda.com, so the methods that are available should more than suffice. I will say that some consistent comments have been posted about withdrawals taking a bit longer than expected, though.
Although there are plenty of bonus options to provide players with consistent reloads as well as the more unique one-off promotions, the rollover structure is atypical and has caused some player confusion and frustration. Bonus cash isn't opened up until the rollover is met using a cash deposit or deposits in some cases. This could work either the benefit or detriment of each player depending on how successful their betting is for the time being. Although to be fair, all bonuses could be favorable or could hinder the bottom line. I just felt that I had to deduct from the rating because of the complexity of the program. It would be helpful for Royal Panda to provide a simple step by step example of how their wagering requirements are implemented to lessen the confusion.
The Royal Panda customer service agents are probably kept quite busy trying to explain how bonus rollovers are structured. Not only do they address bonus issues, but they also need to be available particularly for financial problems that may come up or questions about registration, the gaming, etc. Unfortunately, the department operates on limited hours of 09:00 to 00:30 (CET) and that's just not enough for a 24-hour operation.
I have only positive things to say about the mobile experience. It's nearly identical to the full site and offers 443 out of 588 casino games, which is a much higher percentage than some of its competitors. Navigation and sorting remain in place regardless of format. And, even though there isn't a dedicated app, there isn't the need for one as the browser version is first-rate.
Overview of Royal Panda
If you go to the "about" page on royalpanda.com, there's a welcome note by the owners, Royal Panda Limited. It's the only site under this ownership, and it is only four years old. The premise was to stand out from the rest by offering different types of promotions, transparent bonus conditions, quality customer service and an easy to use website. The casino is dually licensed by the Malta Gaming Authority and the UK Gambling Commission and features the top software companies providing slot and table games.
Usually, I list out the areas that are prohibited from using a casino's service. But, in the case of Royal Panda, there is a shorter list of countries that CAN participate.
Players from the following locations are permitted to register and use the service on royalpanda.com:
While there are only 26 geographical locations allowed to use Royal Panda, they are well accommodated. The list of banking options, for deposits anyway, is quite lengthy and includes some less-offered methods like DineroMail, ePro, and Venus Point. Banking for everyone is free, though, and generally payouts are within five business days.
The relatively new sportsbook, which is on the Soft Construct platform, is certainly action-packed. Rugby Sevens, Rocket League, Netball, Floorball, Chess, and other Virtuals are all represented. The in-play area provides a schedule a week in advance as well as the opportunity to view the options in different formats. With a £100,000 ceiling on winning bets per 24 hours, it's more of a recreational bettor book, but I would think that most punters would be excited about the seemingly endless list of matches and markets.
Mobile betting has become increasingly more important these days. While the full casino isn't available on tablets or smartphones, you'll still find the majority of the gaming options. Nearly 400 video slots alone are waiting for you to spin the reels while you're on the move. If you prefer live dealer action, you're good there as well with 15 different tables at your disposal.
Bonuses and Promotions
Before I even get into the individual rewards, I need to discuss the structure of Royal Panda's bonus program, because the wagering requirements are different than on most other sites.
While you will see a 35 times rollover mandate for deposit matches, it's the way that you'll meet that amount that can be tricky.
While the 35X only applies to the bonus amount, real cash bets are the only way to meet your playthrough obligation. That sounds odd, so I'll do my best to explain.
Let's say you deposit £100 and you received a £100 bonus. Your wagering requirement is £3,500 (£100 bonus x 35 rollover).
You have a starting credit balance that shows £200, but only £100 of it is actual cash. You need to just focus on that £100 to play off your obligation.
Your bonus cash doesn't count toward meeting the rollover. So, if you lose £100 before you accomplished £3,500 in betting, you would need to make another deposit and keep playing before the £100 bonus is then released for gameplay.
This is a highly debated bonus structure. The casino stands by the program because it allows players to withdraw winnings before the bonus is used. Players are frustrated, but it seems like their complaints stem from confusion on the system. This type of bonus playthrough is atypical, so players may not fully understand how it works - which is why I wanted to start this out by going into detail for you.
If you still have questions, by all means, contact Royal Panda's customer service with your intended amount of deposit so they can give you a detailed picture of what you'll need to do to finally be able to access your bonus.
- Casino Welcome Bonus
- Sportsbook Welcome Bonus
100% up to £100 PLUS ten free spins on Starburst
The offer for new players is a straightforward deposit match. You can deposit anywhere from £10 to £100, and the bonus will double your play cash. Neteller, Skrill, or Paysafecard exempt you from receiving the reward, though, if you're a player from the United Kingdom. The rollover is 35 times on the bonus amount and is only good for casino games. That 35X wagering also applies to any winnings directly resulting from the free Starburst spins.
100% up to £100
Just like the casino welcome bonus, this new player offer is a 100% match, and you only need to invest £10 to claim it. The rollover is different since this is a dedicated sportsbook offer. It's a ten-times wagering requirement, and it needs to be made on bets with minimum 1.80 odds. The structure for the playthrough is the same as for the casino where your actual cash is all that counts toward meeting your obligation.
- 50% Bamboo (Reload) Bonus Every Friday
- Lucky 21 - 21st of the Month Blackjack Promotion
I know that a great many people rely on deposit match bonuses every time they transfer funds into their betting accounts. For those who can wait until Friday each week, you can take advantage of ongoing 50% match offers with just a minimum £10 deposit or maximum of £100. Again, the 35 times rollover comes into play, and some games contribute at a higher percentage than others.
No deposit needed for this particular promotion, but you do need to be a blackjack player to participate. On the 21st of each month, all players who get at least one blackjack are entered into a random drawing for £210. Nothing more to do other than play Royal Panda Live Blackjack or Royal Panda Live Blackjack VIP and get a two-card 21.
I'm going to be very complimentary in this section as there's an outstanding list of payment options that are all fee-free. But, just as valuable is the turnaround time for payouts. Although withdrawal options are whittled down to only four, you can receive your cash within 24 hours if you use Skrill or Neteller.
Other withdrawals can take up to five days, but you also may be surprised and see money in your pocket sooner than later.
The casino doesn't overwhelm with too many choices, but offers plenty in quantity and its assortment. I always appreciate multiple software providers as you get your pick of games and aren't restricted to just a few jackpot games or slots that resemble each other.
This casino is well-rounded with some of the top games online today. You'll find Monopoly, superheroes, movies, celebrities, television shows, cartoon characters, and a long list of different topics from which to select.
When you look at the slots and table games, it's hard to beat the range provided by Royal Panda. Some casinos do offer a more significant quantity, but this one covers most of the bases with all of the gaming options. Combined software companies allow players to select from nearly 500 different slot games alone and that includes some of the most prominent jackpot games online.
There's a "Hot and Cold" sorting feature in the casino that isolates games depending on their recent losing or winning streak. You can even specify amounts to get even more detailed with the search. There's also a "sort by name" feature, and you can choose from a list of popular games or an alphabetized directory.
A good percentage of the full casino is available for smartphones and tablets. Many of the games are even listed as "touch" games, so you know they're converted explicitly to mobile formatting. The casino is identical regardless of the equipment you're using. It's easy to navigate and use even on the smaller screen.
- The Phantom of the Opera
- Jurassic World
- Michael Jackson King of Pop
- 1429 Uncharted Seas
- Monopoly Big Event
- Green Lantern
- Game of Thrones
- Blood Suckers
- The Invisible Man
- The Codfather
- An Evening With Holly Madison
- Tomb Raider
- Santa Paws
- Doctor Love
- Basketball Star
- Judge Dredd
The following six games can be played on any device:
- Hall of Gods
- Divine Fortune
- Mega Moolah
- Mega Fortune
- Major Millions
- Cash Splash
- Wizard of Oz - Road to Emerald City
- Jackpot Jester 50000
- Mega Money Multiplier
- Double Wammy
- Break Da Bank
- Retro Reels Diamond Glitz
- Cash Crazy
- Route 777
- Jackpot 3 X 3
- 108 Heroes Multipolier Fortunes
- Jacks or Better
- Deuces Wild
- Aces and Eights
- Aces and Faces
- Bonus Poker Deluxe
- All American Double Up
- Joker Poker
- Tens or Better
The roulette and blackjack sections combine the regular casino tables with the live tables, so you'll note some crossover.
- Royal Panda Live Roulette
- Slingshot Auto Roulette
- European Roulette
- Multi Wheel Roulette
- American Roulette
- Double Ball Roulette
- Royal Panda Live Blackjack
- Royal Panda Live Blackjack VIP
- Double Exposure
- Single Deck Blackjack Professional Series
- Blackjack Professional Series
- Red Dog
- Oasis Poker
- Casino Hold'em
- Punto Banco
There are also three specialty games hidden away in a category called "Soft Games."
Although I've already mentioned some of the live roulette and blackjack tables in the above sections, the live casino also features:
- Dream Catcher
- Live Speed Baccarat
- Live Caribbean Stud Poker
- Live Baccarat
- Live Ultimate Texas Hold'em
- Live Casino Hold'em
I have read some good feedback on this very new sportsbook and wanted to see if the product matched the hype, and it certainly did.
While you won't find any significant horse racing offered, you will be able to get in on betting action for a massive list of sports and markets. When I last looked in, there were over 1,800 pre-match opportunities and nearly 100 in-play markets.
- American Football
- Rugby Union
- Rugby League
- Aussie Rules
- Cross-Country Skiing
- Formula 1
- Gaelic Football
- Ice Hockey
- King of Glory
- Rocket League
- Rugby Sevens
- Ski Jumping
- Special Bets
- Water Polo
- TV Shows and Movies
- Counter-Strike GO
- Dota 2
- League of Legends
There's so much going on, in fact, that unless you're a seasoned punter, you may feel a bit overwhelmed by it all. You can switch views, and there are some sorting functions, but your screen will just be covered by endless odds and betting options.
While there isn't a specific betting limit per match, there is a maximum daily win in the sportsbook. You can't claim more than a £100,000 profit within a 24 hour period so, if you're a high rolling bettor, be sure to calculate your winning possibilities correctly, so you don't lose out on any cashable funds.
There isn't a dedicated Royal Panda app, but the sportsbook is available via mobile browser, just like the casino. The in-play action is extensive in this casino, and the "Live Calendar" link will allow you to plan as you can see live betting options for a week in advance.
- Contact Email: firstname.lastname@example.org
- Contact Phone: +356 2778 0418
- Live Chat: 9:00 to 00:30 (CET)
I'm surprised that the customer service department is operating under limited hours. One of the primary objectives of Royal Panda was to present a website with superior customer service.
While the agents may be friendly and helpful, the department is only open from 09:00 to 00:30 (CET), so that does eliminate some late-night players who may need assistance promptly.
One thing is for sure; a lot is going on within royalpanda.com. Between a sportsbook offering thousands of betting markets and a nearly 600-game casino, players won't be lacking options.
Royal Panda is owned by Royal Panda Limited, and the operational team did their best to provide some unique features like a bonus program with an atypical rollover requirement. However, it's one of the most debated aspects of the site as players are having a hard time grasping how it all works.
It's bonus play cash that can't be used until the rollover is fulfilled first using only cash deposits. Even if you run out of credits, the bonus doesn't open up to you. Instead, you need to transfer more money until you meet the playthrough that's mandated.
The good thing about it is that, if you win, you can cash out the winnings and call it a day. You're not held to the rollover. You can forfeit the bonus.
The rest of the promotional programs do merit some attention as they provide a combination of deposit-match, reload offers with some other more creative rewards. There are free spins and loyalty points that can be turned in for gifts. There's a dedicated live blackjack promotion every month and some limited-time offers that do provide some real value-added possibilities.
I appreciate it when a casino goes above and beyond outside the realm of rewards tied in with financial transfers. Unfortunately, though, the sportsbook only has one bonus program. There aren't any of the creative offers solely developed for sports bettors.
When it comes to banking, the program is set up for a wide variety of international players. It's ironic, though, because the site limits its clientele to just 26 different global locations. Getting back to the financial side, though, the list of deposit options is very long but there are only four withdrawal possibilities.
You're in luck if you use Neteller or Skrill, because you can receive 24-hour payouts, but UK players who use either one of those e-wallet options are then exempt from the welcome bonus.
All of the transactions are free, and the longest you should have to wait for your winnings, according to the website anyway, is five business days. Credit and debit cards are noted to have anywhere from a one to five business day turnaround.
The other benefit to banking with Royal Panda is that there's only a minimum of £10 required for deposits or withdrawals, so more conservative bettors don't need to worry about accumulating winnings before they can receive anything.
Looking at the casino options, I was impressed by the number of games as well as the number of companies used to produce those possibilities. There are plenty of slots and table games. Even video poker players have eight games available to them. Fans of specialties like scratch cards are somewhat limited though. There are only three on the full site and one open to mobile players.
The live casino has an above-average collection of tables covering the gamut from blackjack to roulette with baccarat and poker also in the mix. Mobile players aren't excluded as 15 out of 19 games appear on tablets and smartphones.
The mobile play does come up short when it comes to jackpot slots, though. Only 6 out of 17 possible progressive games transfer over, so that's one area that I did identify that could be improved.
The in-play action is also a big part of the overall service. You can plan out your betting strategy with an advance schedule of upcoming live betting possibilities or stick with the pre-game betting and take advantage of the volume that it provides.
It was surprising to find that customer service doesn't operate 24 hours a day when so many competing sites offer the around the clock accessibility. But, Royal Panda did listen to its customers, and recently added a live chat option for players who prefer that method. It's too bad that it also complies with the limited hours of the department.
As far as the site as a whole, it's well-designed and fully licensed and regulated. While some players have expressed the desire to have faster payout turnarounds, for the most part, the service is well-reviewed in other areas.
You need to be a resident of the UK or the 25 other designated regions to use the Royal Panda Casino or Sportsbook. It's a shame that it's not more widely available as players have access to nearly 600 of the most popular casino games and a sportsbook that leaves very few markets out in the cold. Banking is fee-free with plenty of acceptable methods, and the promotions are diverse with a rollover that applies to the bonus only. My one piece of advice is for new players to fully understand how Royal Panda reward rollovers work before accepting any, as you may be unfamiliar with their non-traditional structure.