Complete Review of ShadowBet Online Casino

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I don't think anyone likes to think of the casino industry as shadowy in any form, which is why I was a bit shocked to read that I was going to get to review a casino called ShadowBet. Of course, I always go into any review with an open mind, and when I initially checked out the site, I got a better sense of what the owners were going for. With dark colors and clean lines, the look and feel of the site match the name. However, is the casino operation also lurking in the shadows? Would I be able to find all the pertinent information I needed to complete this honest review for my readers? I was certain I could make that happen. I pride myself on doing as much research as possible for these reviews - there isn't much a casino can hide from me!

Let's take a look at ShadowBet Casino and see if they are a site I am willing to recommend.

Ratings Breakdown

Overall

There is a lot that I want to like about this casino. The pedigree of the ownership group, combined with the software being offered, should have resulted in a higher overall rating than I am forced to give ShadowBet. There are some issues which hold me back from being more generous. However, I think that if the casino can make some quick fixes, I would have no problem revisiting this review and upgrading the overall score. As you will read in the details of the review, many of the issues are more likely to affect a seasoned gambler, but that doesn't mean they aren't issues. I will try to stay as positive as I can for the sake of my readers!

Game Variety

Considering who is providing the software for this casino, I would like to see more variety in the games lobby. The slots catalog is excellent, of course, but for those players who enjoy tables games and video poker, the site should take full advantage of the options presented to them. Even if they are focused on slots players, it doesn't take much to fill out the other sections of the lobby.

Banking

There is no reason I can find to give the casino a low score for their payment options. Not only does the site have many different deposit and withdrawal methods available, but they also don't charge any fees to make the transactions. Also, their minimums are quite low, especially on the withdrawal side, which I think is great for players who aren't playing at significantly high stakes. The only thing I would add is perhaps a cryptocurrency option for those players who already have Bitcoin wallets.

Bonuses

A middle-of-the-road score here for the bonuses you will find at ShadowBet. The welcome bonus is okay but could be a bit more aggressive. Also, the wagering requirement for bonus dollars is higher than most sites. I do like the Ouroboros slot feature for rewarding players, but the lack of an obvious VIP program is keeping me from awarding a higher score.

Customer Service

Directing all their players to the live chat is a very modern approach to customer support. While I personally think this is the right way to go, perhaps they should still have more traditional forms of communication available for clients who have yet to adopt the new technology. Also, I would like to see the casino have a social media presence which would take the support area to even more modern heights.

User Interface

I found getting around the site to be very easy, and the navigation inside the casino lobby was adequate. Initially, I had some issues with closing the live chat window without closing my browser, and that caused me to have some issues reading some of the information on the website. However, that seemed to be an issue with my computer, rather than the site itself. Overall, I think the site is well-designed, and novice players should have no issue whatsoever trying to navigate to the information or games they are looking for.

Mobile Compatibility

The mobile interface for ShadowBet is excellent. The website has been modified for mobile device use, and the menu of games is not missing too many titles from the PC version of the game. Despite not having a native app, the games are very responsive in the mobile browser, and I don't find there to be any difference in speed and lag time between the mobile and PC games.

The Basics About ShadowBet

ShadowBet is yet another brand to come to us from the folks at MT SecureTrade. Those of you who have read some of my reviews may recognize this brand from sister sites like Cashmio or Joreels Casino. One thing I like about this ownership group is that they go to great lengths to make each of their sites look different from one another, even if the underlying platform is similar. This makes it easy for the company to cross-promote their brands to their inactive players.

ShadowBet is licensed by the Malta Gaming Authority and the UK Gambling Commission. A site needs to have both of these designations to be considered in the highest tier when it comes to player security, so I was very pleased to see this when I got to the ShadowBet homepage. The site launched in 2016, which may give some readers a little cause for concern given how new the brand is in the industry. However, I can tell you that given the track record of MT SecureTrade, I am willing to give them the benefit of the longevity of some of their other brands rather than taking this casino as a separate entity.

Of course, with licenses from those two conservative jurisdictions comes a long list of countries from which MT SecureTrade cannot accept real money players. This list includes the following.

  • Afghanistan
  • Algeria
  • American Samoa
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jordan
  • Kuwait
  • Libya
  • Malaysia
  • Pakistan
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Singapore
  • Slovenia
  • Somalia
  • South Africa
  • South Korea
  • Spain
  • Syria
  • Turkey
  • US Virgin Islands
  • United States

As you will see as I dig deeper into the site, while many folks simply cannot make a deposit here, those who can are in for a real treat.

The Casino

When I write my casino reviews, I try to take into consideration all of the facets of running an online gaming business when coming up with my overall rating. However, the most weight in the review process goes to the casino games themselves. If a casino doesn't offer a great selection of games, then it quite honestly doesn't matter how good their customer service is, etc.

So, what makes a site's games offering good or not? Well, there are a lot of things I take into consideration when rating a casino. All of this comes from a long playing session, which I like to perform right out of the gate, so my mind is unencumbered by other opinions I have read about online.

With a clear mind and a credit card in hand, I logged in to the ShadowBet casino, made my deposit, and started my session. Here is what I found.

Game Variety

ShadowBet is definitely a brand that is slots-focused. This is pretty common these days, especially when a casino is using multiple providers to draw their games from. The issue I have is that for those of us who are more likely to play table games, I hope that we aren't overlooked when it comes to the overall casino. Yes, slots players are more profitable, but the table games players can be fiercely loyal and should be treated as such.

Software

MT SecureTrade has built a back-end platform that will support an unlimited number of different software partners, and this is evident when you look at the list of companies that are supplying games to ShadowBet.

  • Microgaming
  • NetEnt
  • Evolution Gaming
  • Betsoft
  • NYX Interactive
  • Play'n GO
  • WMS (Williams Interactive)
  • Yggdrasil Gaming
  • Genii
  • Red Tiger Gaming

In that list are some industry heavyweights, some newcomers, and some companies that have built themselves a very nice niche business. Overall, I couldn't help but be pleased with the list of games the company could select titles from. Then I had to start playing to see if the games I know and love are actually being offered.

Slots

A casino that is focused on slots players had better come up with an excellent array of titles in their catalog if they want a high rating from this reviewer. No worries at ShadowBet - they are pulling some of the best content from each of their suppliers to present to you a comprehensive list of games.

If you are looking for progressive jackpots (something I am always looking for to increase my overall enjoyment playing slots), you will be happy to see they are given their own tab in the casino lobby. There, you will find millions of dollars in progressives spread over 28 different titles. This includes one of the world's most popular games in Mega Moolah, which often sports a jackpot well into the millions on its own.

As for the number of slots, there are well over 400 different titles to choose from, so I thought I would give you a jumpstart by highlighting some of the games I like the most.

  • 1429 Uncharted Seas
  • 1 Can 2 Can
  • 300 Shields
  • Avalon II: The Quest for the Grail
  • Bar Bar Black Sheep 5 Reel
  • Big Blox
  • Bork the Berzerker
  • Cherries Gone Wild
  • Crime Scene
  • Devil's Delight
  • Doctor Love 20-Line
  • Dragon Island
  • Electric SAM
  • Enchanted Woods
  • Energoonz
  • Fantasini: Master of Mystery
  • Football Champions Cup
  • Fruit Shop
  • Game of Thrones 15-Line
  • Girls with Guns - Jungle Heat
  • Goldilocks and the Wild Bears
  • Heist
  • Immortal Romance
  • Jimi Hendrix Online Slot
  • King Cashalot
  • Lock It Link Night Life
  • Mad Mad Monkey
  • Money Mad Monkey
  • Monopoly Big Event
  • Nordic Heroes
  • Planet Fortune
  • Ragnarok: Fall of Odin
  • Retro Reels Extreme Heat
  • Secret of the Stones
  • Spartacus: Call to Arms
  • Super Lucky Frog
  • Tarzan
  • The Wizard of Oz Ruby Slippers
  • Vampire: The Masquerade - Las Vegas
  • ...and many more!
Video Poker

I have reviewed close to 200 online casinos over the years, and I can tell you that as a player myself, I am always drawn to the video poker category of a site. Seeing the software companies that are offering games for ShadowBet, and having played many of these before, I had an idea of what to expect when I clicked on this tab of the casino...or at least that is what I thought.

Let's start with the fact that video poker doesn't have its own tab. Okay, no big deal, some casinos just lump video poker in with other games (a mistake, in my opinion). It does, however, make it very difficult for the novice player to find the games if they don't necessarily know what they are looking for. At any rate, the video poker options at ShadowBet are limited, which again is strange given that they are partnered with some software providers that I know have more options available for operators.

If you are interested in playing some video poker, here are a couple of the choices you will find in the lobby:

  • Tens or Better
  • Double Bonus Poker
  • Joker Poker
  • Double Double Bonus Poker
Table Games

Okay, after the struggle trying to find the video poker games, it was time for a change of pace. If I am looking to try to make some real cash when I am playing at an online casino, I tend to head straight for the table games. I love the different games available at any casino, but online I really get to choose from a huge selection. This is why, despite having so many great software suppliers on board, I am sorry to have to tell you that the table games section at ShadowBet is lacking many titles. Don't get me wrong; if you are a player who likes to stick to the basic games, then you should be fine here. What I don't understand is why the casino doesn't offer all the available games from their software partners. It isn't as though the games are taking up valuable floor space!

These are the titles you will see when you click on the table games tab.

  • American Roulette
  • Baccarat Gold
  • Beat Me
  • Big 5 Blackjack Gold
  • Blackjack Multi-Hand
  • Blackjack White 1
  • Casino Stud Poker
  • Classic Blackjack Gold
  • Double Exposure Blackjack
  • European Blackjack Redeal Gold
  • European Roulette Gold
  • French Roulette
  • High Limit Baccarat
  • High Limit European Blackjack
  • Multi-hand European Blackjack Gold
  • Premier Multi-Hand Euro Bonus Blackjack Gold
  • Premier Roulette Diamond Edition
  • Triple Pocket Hold'Em Poker
  • Vegas Single Deck Blackjack Gold
  • Vegas Strip Blackjack Gold

I hope the casino decides to add games like Pai Gow Poker and Ultimate Texas Hold'Em to their list. If they make any changes, I will update this review to reflect the most recent additions.

Live Casino

The shortcomings of the RNG casino at ShadowBet are partially made up for with the live dealer offering. The games from Evolution Gaming are widely regarded as the best in the industry. You will see dealers being streamed in from one of Evolution's seven European studios. The high-quality video feeds make the games feel very similar to playing in a land-based casino. Since there is no casino near me, let alone one that will let me play in my underwear and socks, I was very happy to sit down and give these tables a try.

  • American Roulette
  • Baccarat
  • Blackjack
  • Casino Hold'Em
  • Double Ball Roulette
  • Dream Catcher
  • Immersive Roulette
  • Roulette
  • Ultimate Texas Hold'Em

Banking Options

MT SecureTrade not only has a great number of relationships from the software side of the business, but they also have created some partnerships with payment processors. These processors help you get your money to and from the casino with very little delay, so you don't have to stress about that with ShadowBet. There are no fees listed on the site itself, although each processor may charge you for transactions in your account.

Deposits

Visa/Mastercard

Min. Deposit: $10

Max. Deposit: $5,000 Fee: None

Turnaround Time: Instant

Ecopayz

Min. Deposit: $10

Max. Deposit: $5,000 Fee: None

Turnaround Time: Instant

Euteller

Min. Deposit: $10

Max. Deposit: $1,000 Fee: None

Turnaround Time: Instant

Paysafe Card

Min. Deposit: $10

Max. Deposit: $200 Fee: None

Turnaround Time: Instant

Skrill

Min. Deposit: $10

Max. Deposit: $1,000 Fee: None

Turnaround Time: Instant

iDebit

Min. Deposit: $10

Max. Deposit: $200 Fee: None

Turnaround Time: Instant


Withdrawals

Visa/Mastercard

Min. Withdrawal: $10

Max. Withdrawal: $5,000 Fee: None

Turnaround Time: 1-3 Business Days

Ecopayz

Min. Withdrawal: $20

Max. Withdrawal: $5000 Fee: None

Turnaround Time: Instant

Bank Transfer

Min. Withdrawal: $20

Max. Withdrawal: $5000 Fee: None

Turnaround Time: Instant

Paysafe Card

Min. Withdrawal: $20

Max. Withdrawal: $200 Fee: None

Turnaround Time: Instant

iDebit

Min. Withdrawal: $10

Max. Withdrawal: $9,500 Fee: None

Turnaround Time: Instant


Bonus Promotions

Another way that MT SecureTrade differentiates between their brands is via the promotions area of the site. Again, this allows the owner to test different bonuses and offers to see which work better without having to clog up one particular brand. I checked out the promotions page of ShadowBet and was pleased to see a wide array of different offers. I will take a look at a couple of them in detail here.

Welcome Bonus

The most important offer a casino can present to a potential player is the welcome bonus. Typically, this is when the casino is at its most generous, so I always suggest that my readers take full advantage of whatever the casino is offering.

The welcome bonus at ShadowBet is split over your first three bonuses, and you can earn a total of $1,000 in bonus dollars as follows.

  • 1st Deposit: 100% match to $100
  • 2nd Deposit: 50% match to $400
  • 3rd Deposit: 25% match to $500

Personally, I would like to see the casino be less stingy with the match percentages, but I understand that by doing this, they reduce the risk of being burned by bonus hunters. As for earning the bonus, the wagering requirement is 35x the sum of the bonus and deposit amount. Again, this is a bit high compared to the majority of the industry.

Happy Hour Free Spins

This is a weekly promotion held on Wednesdays, designed to get you through the middle of the week. The terms are very simple: anyone who has made a deposit during the week and logs into their account will find 10 free spins sitting there, which can only be used between 17:00 and 19:00. There is a list of slot machines that these free spins will work on when you click on the promotion details.

Ouroboros Bonus Slot

This is an ongoing promotion that rewards loyalty in a similar fashion to many social casinos. As you play real money games, you have an "Entertainment Bar" which you can see filling based on how much and how often you are betting. Each time the bar fills up, you are directed to the Ouroboros slot machine, where you are guaranteed free spins or money. Head back to the tables and level up again for another chance to spin the Ancient slot reels.

Mobile Compatibility

The MT SecureTrade back-end platform, built by the Gaming Innovation Group, is designed to accommodate multiple software providers in an instant-play format. This means that there is no download of games necessary to be able to play the titles. Having a browser-based system also makes it much easier for the ShadowBet games to be accessed by those of you wanting to play from mobile devices. There may be a few titles that don't fit properly into the smaller screens, so they are omitted, but rest assured that you will be able to play almost all of your favorites from your phone or tablet.

Customer Service

If you have a question for the casino, then your only option to contact them is via live chat. That is actually just fine with me, as this is the best way to get an immediate response without having to go through the motions of making a call or waiting for an email. There is a chat button on the left-hand side of every page. When I clicked on the link, an agent was made available within the first minute of waiting, which is an excellent turnaround time in my opinion.

ShadowBet also has a complaint area where you can send a formal complaint to what appears to be a customer service address. I suppose if you have a real issue with the casino, your best option is to lodge a complaint with the licensing boards rather than send it to the casino with which you have the problem.

Summary

This has been a very weird review for me to write. I have written many reviews of casinos that are operated by MT SecureTrade, and yet none to date have caused me to pause before writing my recommendation. I have to admit that I am completely thrown off by the lack of certain games, including an entire section (video poker) seemingly missing altogether. I also recognize that this is a minor issue for those of you who don't really care about video poker, so I have to take that into consideration when I give my final rating.

I do like the parent company, and I really love the wide assortment of slots titles, and the Ouroboros Slot is an interesting twist on a loyalty program. Overall, there are still more positives than negatives at ShadowBet.

While I can't say that I would be going back to ShadowBet with another deposit, as they don't have a lot of the games that I enjoy, if you are a slots fan, then I can highly recommend this site to you for your real-money gaming dollars!

FAQ

I can't seem to make a deposit. What should I do?
Sometimes, your bank will block your deposit, depending on which country you are trying to play from. In any situation when you are having deposit problems, you are very likely to receive a call from the casino directly, but if you don't hear from them, then I would jump into the live chat support window and get the site to offer you some solutions.

Can I use the same account as I have with one of ShadowBet's sister sites?
Unfortunately, even though all the casinos are managed by the same group, you will still need to create new accounts for each brand. This is to prevent any issues with play between the sites, as well as protecting the site from any fraudulent players.

What if I try to create an account from a restricted country?
Some people access casinos they are not supposed to with one of the many IP blockers that exist online today. I never recommend it to my readers, though. Not only can your account be closed if you are caught, but the odds are the casino will not return any money you have deposited. There are loads of options available to players from every country, so you should read some more of the reviews on this site to find a casino you are able to access legitimately.

The casino is asking me for a lot of verification documents. Is this normal?
Yes, this is standard procedure for a casino when preparing to send out a payment. The site wants to protect themselves against scammers, so they will often ask you for copies of many documents to verify who you are. I always like to have these documents scanned and on my computer; that way I can send them to the casino as soon as I have made a deposit. This reduces the amount of delay that could come when you are ready to cash out your winnings.

Can I download the casino to my phone?
At this point, there is no native app for ShadowBet. You can, however, create an icon for your phone's screen which is a shortcut to the site, so you don't have to go back to the browser every time you want to play. I actually think this is better, as it doesn't take up valuable memory on your mobile device.

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