William Hill Review
People can visit William Hill on the Internet today to bet on sports, play poker, gamble online in a virtual casino, and even play real money poker. This gambling site has everything in one convenient location. With a single account, members of WilliamHill.com have access to every type of gambling the Internet has to offer.
Because I have a lot of really nice things to say about the site, its parent company, and their betting services, I'd like to start my introduction to William Hill with the things I don't like.
Go ahead, point your browser to the site and click around the different sections. Even the game categories are weird. What the heck is the category called "Vegas" all about? How is it different from the "Casino" tab? Why are "scratchcards" given a category all their own? Are we meant to think of lotto-style scratchers as being on the same level as poker and sports betting? It looks to me like William Hill is somehow still having growing pains after switching to the Playtech casino game platform in 2009.
You may not be that big on bonuses and other promos, but a ton of players are, myself included. I like that as a blackjack player I can pretty easily earn $10 in free bets after my first deposit, but after that, I'm not sure I'd ever see a reload offer, since none is available at this time. I see nothing in the way of a referral program, and what bonuses are available seem to have tougher-than-average rollover requirements.
The site inherited some rogue operators when it made a huge deal with Playtech in 2009. Some sites are still up, giving WillHill heck about this issue, but as far as I can tell, the whole thing was resolved a few years ago and had nothing to do with this specific sportsbook/casino's operations.
And now for the William Hill features I do like:
WillHill gives customers access to bets and games four different ways: online, via mobile, via text, and by phone. The site's customer service and software are available in twenty-four languages (listed below in the Customer Service review).
William Hill is a household name in its native United Kingdom. The company has been listed on the London Stock Exchange since 2002 as part of the exclusive FTSE 250 index of the highest-grossing UK-based companies. WillHill reported revenue of more than $1.5 billion in 2014. The entire past calendar year has seen the company make big financial gains, to the point that its stock price is higher at the time of this review than it's ever been.
I've put a list together of all available bets at my last visit in the Sports Betting section just below, so look for yourself.
Here is an overview of each section of William Hill's gambling options.
William Hill operates a different promotional program for each of its major forms of betting. Rather than list the dozens of niche-market bonuses available at the time of this review, I've decided to share links to each promotions page:
For details on bonus terms and conditions, check William Hill's T&C page here.
Because this company does business with millions of people from all over the world, they authorize a number of withdrawal and deposit methods. Banking is a little different in different parts of the world, and the cosmopolitan set of banking options at WillHill is a reflection of that fact.
Rather than list all forty-two methods accepted as of this review. Instead, I'll share ten of the most popular, along with a few facts about them, taken directly from WillHill's own cashier landing page. See that page for all current available funds transfer methods.
|Method||Transfer Time||Maximum Amount|
|Local Bank Transfer||Within 5 days||$10,000|
|Western Union Transfer||Within 2 days||$10,000|
SportsbookReview gives the sports betting section of WillHill an overall "A" rating, based on the size of the company and its holdings, its customer base, overwhelming number of good reviews, and a lack of any funny business on the customer service and payouts end of things.
I count thirty-one different ways to place sports-style wagers, including some real oddballs like lottery betting, political and entertainment futures, and virtual sports.
William Hill is a UK company, advertising in the UK to a mostly British customer base, so clearly there's going to be major emphasis on spots popular in England, Scotland, and Wales. But professional and amateur US sports make the list, as do up-and-comers like e-sports and UFC/MMA. It's nice to see a list of available markets that doesn't plainly emphasize one canon of sports more than another.
It's important for sports bettors thinking of doing business with WillHill to understand how their betting maximums work. Rather than limiting the size of your wager, the site limits how much you stand to win. This is especially true in the sportsbook, racebook, and virtual sports wagering section.
How does it work? A new sportsbook customer is limited to winnings of $10,000, which means you can only bet $10 on a 1,000 to 1 proposition, or up to $1,000 on a 10 to 1 prospect.
I know for sure that limits can be increased – I read it in several reviews and customer comments on forums and message boards. I haven't experienced it for myself, and I can't tell you how it works exactly, but I imagine that big spenders will find themselves suddenly able to chase a win of more than $10,000 after a couple of generous losses.
William Hill definitely takes their eSports betting seriously with a list of games offered equal to the other top providers in the industry. Here was the list of games offered the last time we updated this review. As is the industry standard, William Hill only shows the leagues and games that have active bets to avoid too much clutter. If you don't see the games you want to bet on here, we highly recommend checking the site as they just may not have been in session when we last updated this review.
- League of Legends - EU LCS Summer Split
- League of Legends - LPL Summer Season
- League of Legends - Secondary Pro League
- League of Legends - LMS Spring Split
- League of Legends - LJL Summer Split
- League of Legends - NA LCS Summer Split
- League of Legends - LCK Summer Split
- CS:GO - ECS
- Dota 2 - Epicenter Group A
- Halo Championship Series
While the game selection was good, we didn't see anything outside of straight match bets. You could bet on who was going to win the match but not anything else. Other sites (we checked at the same time) were offering prop style bets on kill amounts, individual map winners, etc. These would have been nice to have in case you have a hunch or prediction on the game that might not fully affect the final outcome. To be fair, though, the majority of sites only offered the match style betting and a very select few offered the prop style bets.
If you're looking for the prop style bets, we recommend checking out Bet365.
The Financials section of WillHill is where bettors can "trade" (read: bet) on foreign currency markets, commodities, and popular market indices.
The site has a special download-only interface available for this form of betting. Called WillHill Day Trader, the application gives bettors access to "132 betting opportunities" daily, and allows for traditional as well as binary betting. Day Trader also promises interactive charts and graphs, regular updates from markets around the world, and news and tips for financials betting from experts.
At the time of my visit, the site was offering financial bettors a first-time deposit bonus of $25 in free wagers.
The best thing I can say about the casino gambling options at William Hill is that plenty of casino games are available. The library is large, and includes one of the biggest mobile libraries I've reviewed yet, as well as a long list of live dealer-capable titles and mobile exclusives.
What I don't like about the casino games in the site's library – they were all designed by Playtech. I'm not really down on Playtech in particular, I just don't like when a site (especially a big one like WillHill) refuses to vary up their offerings. It makes more sense to pick and choose from a variety of platforms – I enjoy most of Playtech's casino games, for instance, but not their slots.
Here is a breakdown of each of the game categories collected under the site's Casino tab:
Table Games is a weird name for this category. Out of the nineteen titles listed, fifteen are variations on the classic game of roulette. I like roulette as much as the next guy, but I'm not sure anyone needs fifteen different versions of it, especially since it's a pretty simple game. The other titles are craps, Sic Bo, and two blackjack variants.
Card Games is where you'll find classic casino games using cards rather than other props like a roulette wheel. It's a nice collection of titles, because it's the first with any real variety, but I still think it's a bit heavy on one or two games (with a ton of weird variants) rather than a true cross-section of popular casino-style card games.
- Double Attack Blackjack
- American Blackjack
- Blackjack Super 21
- Perfect Blackjack
- UK Blackjack
- Caribbean Stud
- Casino Hold 'Em
- Tequila Poker
- Blackjack Switch
- Pai Gow Poker
- Blackjack Surrender
- Wild Viking
- Red Dog
- Progressive Blackjack
- 21 Duel Blackjack
- Lucky Blackjack
- Progressive Baccarat
Slots is the section where the site hosts its online slot titles. Playtech, the design firm that produced all these titles, has a huge collection of slot games to offer its licensees. It looks like William Hill licensed every available title – the slot collection is huge.
WillHill breaks up their complete slot library (made up of nearly 200 different titles) into a variety of categories, by the number of lines, special features, and game complexity. Missing from this list – licensed titles, which are popular all over the world, and which Playtech is not known for. I also find the progressive selection to be lacking compared to competitor sites.
Video Poker gathers all the site's video poker style games under one heading.
- Jacks or Better Multi-Hand
- Jacks or Better
- Aces & Faces
- 10’s Or Better
- Deuces Wild
- 4-Line Jacks or Better
- 10-Line Jacks or Better
- 25-Line Aces & Faces
- 50-Line Jacks or Better
- Joker Poker
- 4-Line Aces & Faces
- 2 Ways Royal
- 4-Line Deuces Wild
- All American
- 50-Line Joker Poker
- Hold'em Showdown
Surprisingly, this is the newest section added to William Hill's gaming library.
It's surprising because scratch-off lottery cards have been popular all over the world for some three decades. Why the sudden turn to these niche products? I'm not a fan of scratch cards in real life, so I can't even imagine spending time or money online playing virtual versions, but apparently there is a market for this type of betting. The addition of new scratch card products to this game library is an indication of that.
The site currently offers fourteen different scratch cards, but the game play is almost identical no matter which product you choose. The only differences between the different cards are the symbols used and the prize packages. I got so bored after a few minutes of pretend money play that I wandered off to another section.
I should mention that WillHill offers a special Scratch Cards bonus, promising refunds on losing scratch cards up to a limit of $5 on each loss, but the terms and conditions associated are atrocious.
William Hill's poker room is part of the iPoker network, which boasted a twenty-four hour average of 2,600 or so cash players, which is enough to make it the fourth-busiest network or site in the world.
I found a couple of different opinions about the quality of competition on the iPoker network. Some say that because of the prominent sportsbook facilities on site at WillHill, bettors from the sports and casino sections tend to wander into the poker rooms and get slaughtered. These reviewers say you'll find plenty of wild and loose play all over the site. This is apparently particularly true in microstakes games.
I liked the way the poker software looks – which was a rare occurrence for me on any William Hill platform.
- Texas Hold'em
- Omaha Hi-Lo
- Seven-Card Stud
- Seven-Card Stud Hi-Lo
- Five-Card Stud
William Hill offers new poker players a special $75 gift bag when they deposit $25 or more. A first-time deposit match bonus is also available, a 200% bonus worth up to $1,200.
Customer support is available in the following languages:
I haven't seen a lineup of European languages that diverse in about a decade, going back to when WillHill was (at one time) available in Magyar, a language spoken by only a few thousand people. While support for Magyar is gone, it's fun to see other obscure European tongues still going strong – I'm looking at you, Slovenian.
Everything else you need to know to get help from William Hill's customer support staff is available at the site's "player support centre."
- Casino customers in the UK:
- Poker players in the UK:
Some members will need different numbers based on where they live, and that information is available at the player support centre link listed above.
- Casino customers:
- Poker players:
- Sportsbook customers:
Live chat with customer support staff is also available around the clock.
William Hill Online 6/1 Waterport Place Gibraltar
William Hill is one of the best-known names in betting in the UK and throughout Europe. The site has millions of customers in countries all over the world, handing out billions in dollars in winnings every year, with very little to complain about in the way of customer service issues.
The only downsides, in my opinion, are the lack of access for American customers, and a confusing user interface that tended to overwhelm me with choice. That's not a terrible problem to have, I know, but it still made using the site a bit of a chore, especially in its way-too-busy mobile incarnation.
I don't think the bonuses available at the time of this review are all that exciting. I didn't see a traditional deposit match bonus at all, which seems like a strange move for a modern online casino. I'm not in love with the site's casino gaming options, either, except to say that I'm impressed with the sheer variety of titles (including lots of mobile-exclusive games) they make available to mobile bettors.
If you are allowed access to William Hill, and you enjoy betting on a variety of world sports or trying your hand at slots and table games, you should give the site some consideration. The list of promotions is not that impressive, but the site makes up for that with its large variety of betting options and access points.
William Hill FAQ
Players can access the casino and sports betting properties, as well as bingo, poker, and other games, on any of the following devices: iOS phones and tablets, Android phones and tablets, Blackberry devices, and Windows phones and tablets.
The site uses a high security SSL server with 128 bit encryption and a state of the art firewall for all financial information. WillHill is a registered Thawte-secured site. The site runs a giant security section to answer questions of this nature.
The list of restricted countries maintained by WillHill is so long that I'm loathe to copy it here. The best way to check if your country is allowed at the site is to point your browser to the homepage – if you aren't allowed as a customer, you won't be able to access the website. Don't worry, you won't get in trouble or anything. You'll just see a big warning sign and be unable to interact with the site itself.